Louisville Marriott Downtown

280 W Jefferson St | Louisville, KY 40202-1432  [SEE MAP]Louisville, KY  [SEE ADDRESS]
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Courtesy of Louisville Marriott Downtown

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at the Louisville Marriott Downtown

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Guest Reviews

TripAdvisor Traveler Rating 3

Customer service needs help

Dec 2nd, 2019

Stayed four nights over Thanksgiving. Overall hotel is in a great location being close to dining, the Yum Center, the convention center, 4th street. The building common areas are beautiful and M Club had good offerings. However the customer service we had left a lasting bad impression. The M club appeared to be managed very well, but in asking for some bread that was out one night it seemed like we were asking one of the workers there for a kidney. Housekeeping was subpar with garbage not being taken care of and just not thoroughly cleaning. We were leaving early upon checking out and called the front desk the night before to see when the M club would open to grab breakfast before heading out. They said 6am. When we were down there at 6 and the door was locked the last at the front desk said it opens at 6:30 and did not care the least or offer anything up instead when we mention we specifically called about this. Then another attendant said it was opening at 7 because that’s when it opened the day before (although that was Sunday). We get there are mix-ups but showing no care for your customers does not make us want to come back, no matter how nice everything else may be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great convention hotel

Dec 2nd, 2019

Stayed here over Thanksgiving weekend for my daughter’s dance competition. The event was so large that multiple downtown hotels were sold out. The Marriott kept up with the hordes of guests using all of the amenities. The concierge lounge, pool, exercise room and the common areas were all kept very well! The manager, Oliver, was very visible and welcoming. Our room was clean, updated and comfortable. My only complaint was with the hotel WiFi, which is unfortunately common when hundreds of teenagers are streaming all their stuff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A Decent Place to Stay in the Heart of Louisville, within Walking Distance of Live.

Nov 27th, 2019

The rooms and hotel, in general, have been remodeled and are clean, spacious, and modern. This was a much-needed upgrade, seeing the Omni Hotel is swanky AF. While the room didn't blow me away, it is a solid, no frills, no surprises room, good for vacationing in Louisville or if you're on a business trip. The beds were comfortable (I like them more on the firmer side) and the pillows were good. There's enough space to spread out for working, exercising, and relaxing, so while I was on my extended stay there, it felt comfortable. The bathrooms have enough room for two to take care of business simultaneously in the morning. The hotel rooms, staff, and amenities were also solid, nothing over and beyond expectations for a Marriott property, but all made my stay easy, with no issues. The location is very good--right in the middle of everything you'd want to walk to for dining, shopping, and attractions, so that is a big plus. Overall, Louisville has a lot of Marriott properties to chose from and, while I would stay here again, I'm more interested in trying the other hotels in the city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Quick Family Trip

Nov 20th, 2019

Stayed here while traveling with my family. Great location, friendly service, clean, updated rooms and common area. Upgraded my room upon arrival which is always nice. Lounge was good, open on weekends and had a great selection. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Business Trip for Conference

Nov 17th, 2019

This hotel was very clean and modern. Visited for a conference for work. The food was great and the staff was very friendly and helpful. Parked in self park parking garage which was a little pricey, $32.00 a day. TRIPADVISOR.COM USER 

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