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at the Louisville Marriott East
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Clean and quiet!
Aug 7th, 2020
A very nice hotel with good location. Nice front desk staff. Able to go to pool and very nice gym. with an employee escort. Pool is salt water. Gym has lots of new equipment and machines, with cool towels available. Comfy beds and nice decor. Lots of hand sanitizer available on each floor and entrance. TRIPADVISOR.COM USER
Super clean, nice staff, COVID precautions taken
Aug 4th, 2020
This hotel is staffed at bare minimum due to COVID so I had to wait upon arrival for 10 minutes for someone to show up at the front desk. In the future, I would check in on-line and bypass the front desk (you have to do that an hour before arrival and can’t do upon arrival). However, the staff were kind. (Actually, it was their kindness to another guest that took them away from the front desk.) The hotel was super clean. There are signs for wearing masks and hand sanitizer amply placed around the lobby and each landing. All staff and most guests were masked. There was some big party happening but music was muffled and gone at a reasonable time. Guessing it was a wedding since it was a Saturday. The rooms are well-insulated and very clean. Easy parking, in and out. TRIPADVISOR.COM USER
Jul 17th, 2020
I've stayed in several Marriott hotels during the pandemic and all have been exceptionally clean. This hotel wasn't clean at all. Mattress pad had a blood stain. Would have changed rooms but needed accessible bathroom. Front desk clerk brought clean sheets to change bed but was going to put clean sheets on top of soiled mattress pad. Didn't have proper fitting sheets and no cover for comforter. Clerk did not wear mask in my room so I had to step outside. Discovered bathroom and hallway floor were very dirty. Should have left but it was after midnight by this point. TRIPADVISOR.COM USER
Jul 16th, 2020
Have always been a fan of Marriott properties but this one was so disappointed. I called to check on the cleaning procedures during this Covid-19. Got to our room and was okay with the room but the bathroom had mold all around the shower door. Room definitely needs an update. TRIPADVISOR.COM USER
The best of the best
Mar 5th, 2020
I frequently stay in Marriott properties while traveling (maybe 8-10x/year) and most are excellent in something. This place meets excellence standards for sleep quality, room appointment, linens, bathroom and toiletries (they even have lighted magnifying make up mirrors!!!) and food. Conference facilities and service staff were also great. Not a single complaint can I find here. TRIPADVISOR.COM USER
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