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at the Luxe City Center Hotel
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EXCELLENT CUSTOMER SERVICE
Mar 13th, 2020
Spoke to Kevin at Luxe Hotel, due to current climate with COVID19 the basketball game cancelled. Usually hotels have their policy on cancellation but Kevin was amazing and cancelled reservation for me without penalty. I have been past customer many times.Luxe Hotel is the place to go when Staples center has an event. I pray this crisis resolves soon. Thank you Luxe hotel for being understanding. Yet one more reason to love this place. TRIPADVISOR.COM USER
Excellent Service, excellent location
Mar 10th, 2020
The warm, friendly greeting upon entering was greatly appreciated. The staff payed attention to details. Gina DC was amazing, she noticed that it was my birthday and made special accommodations to make me feel special. The entire weekend was great as the staff demonstrated great professionalism and care. TRIPADVISOR.COM USER
Great Location near Staples
Feb 27th, 2020
Myself and friends stayed here the night we went to Lucha VaVoom at the Mayan Theater for luchadores. Location is across the street from LA Live and stones throw from Staples. Rooms are very nice and clean. Beds are comfortable and central AC (don’t forget to put room key in the slot to keep light and AC on). Valet is $40, but for DTLA it’s not bad and totally secure. Overall, great experience. I would stay there again. TRIPADVISOR.COM USER
Kevin is the best
Feb 27th, 2020
My friends and I checked into the Luxe on a spur of the moment deal and got the wrong room that we needed, however when we checked in Kevin was at the front desk and met all of our needs and more. He was a gentleman. Helpful. Understanding. And everything you would hope to see helping you. He gave us directions to all the places we asked him about and even gave us some cold waters. Kevin is the definition of class. So if by chance his boss is reading this, that man deserves a raise, as it is for him that I would stay here again. Thank you Kevdog. TRIPADVISOR.COM USER
Kevin From Heaven!
Feb 27th, 2020
The moment my friends and I stepped onto the grounds of the hotel to check in, Kevin set the stage with his friendly, welcoming, and professional personality! He was quick and efficient. He made sure that we were well hydrated with complimentary water bottles! He informed us how the mini bar worked so there was no confusion or tricks! Kevin was a real homie right away and I appreciate that. Thank you for the experience, Kev-Dawg! TRIPADVISOR.COM USER
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