Luxe City Center Hotel

1020 S Figueroa St | Los Angeles, CA 90015  [SEE MAP]Los Angeles, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Deposit not returned

Aug 18th, 2019

Frankly very disappointed that the deposit from my last stay which is meant to be held, was debited from my account for no reason. After shooting several mails towards yourr contact support, calling them, doing everything possible within the past 4 months, the hotel still owes me $300 and has not responded yet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

bad experience

Aug 15th, 2019

the hotel is not 4 star as mentioned in the booking the hotel in the LA downtown and nothing to see around all business area . the hotel A/C is noisy and not central . the hotel is far from beverly hills and others attractive places.the hotel cleanles is below our expectations TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

All You Want!

Aug 11th, 2019

The hotel is not a brand new but certainly has what it takes to be in downtown of Los Angeles. Location wise is perfect, it's close museums, restaurants, shopping malls, and certainly Staples center which is right across the hotel. Room is spacious, amenities are of international standard and the staff are always there to help and assist your needs. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Aug 7th, 2019

Stayed here 2 years ago, loved it, planned a return, big mistake. No  staff member from my 2 year ago visit was still employed here which is always red flag. Sheets & pillowcases were worn and wrinkled, with a nasty stain on the mattress plus there was a cigarette burn on the bathroom vanity. Room service breakfast which arrived within 20 minutes was cold with eggs that tasted exactly like the chewy airplane ones. Tried their Nixo eatery for dinner and faired no better so found refugee at  Whole Foods about 3 blocks away since El Cholo at the back of the hotel wasn't great either while the Starbucks across from the hotel became  my morning savior for my 3 day visit.  The only thing this hotel excels in is location. It's right across from the Grammy Museum, 3 blocks from a Nordstrom, Target and  the Whole Foods but beyond that has nothing to offer.  I won't fault the staff as each one I encountered was courteous and helpful but I am not paying for courtesy but for comfort. Would I return? Nope! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Save your money and go somewhere else

Jul 30th, 2019

I am currently in my hotel room at the Luxe as I write this review. This is my second time at this hotel and will be my last. To start with, I am currently listening to Latin Music blaring EXTREMELY loud into my room from Cana Rum Bar next door. When I went downstairs to ask them about it, they acted like they had no idea what I was talking about, Really?? No one else complains about the night club in their room? I work for a large well known company who has now held it's second event here at the Luxe. The management team here is the most unorganized group we have ever dealt with. The event manager changed 3 times in a matter of 4 months due to people quitting. We should have learned our lesson the first time around. The boardroom that was supposed to be ready for us, was filled with dirty plates and glasses. No one in the hotel knew we were even holding an event there despite the fact that we can booked it months in advance and been in touch with them every other week regarding details. They have now lost the business of a very well know company due to this. The wifi and cable connection is awful. All the tv channels are pixelated and the wifi drops out every five minutes. My hotel room itself is small and dirty. There is a weird white splatter all over the closet door. I honestly don't want to know what it is. My breakfast room service was scheduled for 8:45am. It showed up 30 mins early and was cold and rubbery. It had clearly been sitting out for quite awhile. Long story short (too late) DO NOT STAY HERE! TRIPADVISOR.COM USER 

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