MGM Grand Hotel & Casino

3799 Las Vegas Boulevard South | Las Vegas, NV 89109  [SEE MAP]Las Vegas, NV  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Bad

Apr 9th, 2021

I was charge for some thing that I did not bill the hotel was overly packed and the manager was rude.I would not recommend this hotel to anyone. I had way better experience in Vegas for ally less. Pool was impossible to get in at a decent time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

MGM Pool during covid times

Apr 9th, 2021

if you dont get down and wait 2-3 hours prior to the pool opening chances are you probably wont get in that day. this was not communicated thru mgm on the site we missed a complete day waiting in the room for a text the pool was available because capacity for Covid times. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Poor service with high prices

Apr 9th, 2021

One injury due to plumbing failure, very poor service due to lack of personnel, prices very high with discounts offset by other charges. They want you to come and spend money there but they can’t provide the service you would expect for the money you spend. They are very short staffed and only say their sorry as you wait. I don’t gamble but those that due have said they believe the slot machine payout averages have been reduced. I can’t say for sure. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

When the Pandemic is over maybe

Apr 9th, 2021

It was great before the pandemic. There were coffee makers in the rooms, complementary slippers, you could call for a refrigerator in your room, you could also request a bottle of champagne for special occasions. Now everything is just Average even though their opening up more it’s just average. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Covid is no excuse for poor service.

Apr 9th, 2021

Pool closed after a few guests are allowed in. Terrible way to manage numbers. Restaurants closed down to covid. They need to reduce the number of guests allowed to correspond with the services that are open. Full rooms with no restaurants or shows are great for their bottom line. Not so great for the guest experience. Will not stay here again. Sad. TRIPADVISOR.COM USER 

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