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at the MacArthur Place
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Nice hotel with modern amenities
Nov 18th, 2020
Lovely property. The restaurant 'Layla' was decent & convenient. But their specialty coffee was overrated, they need to train their barista better. I didn't like that we could smell smoke from inside the room on & off, one of the other occupants must've been smoking weed. Overall, a positive experience, with room for improvement especially in the finer details. TRIPADVISOR.COM USER
Beautiful property with wonderful staff
Nov 14th, 2020
My fiance and I stayed here last weekend and had an incredible time. MacArthur Place was one of the nicest hotels I've stayed at; spectacularly modern with updated rooms, a beautiful property, great location close to downtown, incredible food at Layla, and very friendly staff! We felt very safe visiting in the COVID environment, with our room having been thoroughly sanitized and all the staff taking precautions when we interacted with them. The dining at Layla was at an outdoor-ish tent with heat lamps and spaced out tables; we felt very safe eating there (also, the food was wonderful!) The rooms are chic, modern, and even have wonderful tech which makes it feel that much more glamorous (such as touch panels that control all the lights, and a chromecast on the 65" TV). I believe the entire hotel was renovated only a few years ago, and it shows. The outdoor paths are dotted with cozy gas firepits that were wonderful to sit around in the daytime and when it got chilly at night. Lastly, everyone we interacted with was wonderful, and they went out of their way to make sure we had an enjoyable time, particularly when they found out that we got engaged over the weekend. We will absolutely be coming back for future visits to Sonoma! TRIPADVISOR.COM USER
Great place for a getaway!
Sep 14th, 2020
My family visited MacArthur Place during Labor Day. With the COVID situation and fires we were hesitant to leave our home, but really needed a change of scenery. We couldn't have picked a better place - within driving distance of San Francisco. Everyone was super friendly - from the front desk staff, to the restaurant staff, everyone made you feel welcome, and in these times, safe. We were glad to see everyone, including guests, wearing masks and taking the proper social distancing precautions. The property was recently renovated, and the taste is impeccable. Very clean and modern. We're already planning a return trip in October to this wonderful place. TRIPADVISOR.COM USER
a week in the wine country
Jul 28th, 2020
Just spent a very relaxing week here. They definitely make you feel like a treasured guest from check in to check out there is very little to complain about. We found our room a bit cramped and were generously upgraded to a larger room with pretty courtyard views from the balcony. the property is very pretty, lots of greens and beautiful trees. the pool is well attended and grouped in a way to facilitate social distancing. everywhere you go on property there are handsanitizers that smell like lavender and masks are mandatory indoors at all times. We felt super safe and cared for. I lost my watch after using the jacuzzi and it was found by Carlos the groundskeeper and returned to me! Phew! what a relief! such honest and caring staff is hard to find! Michael the manager and Shana at front desk and Amaya the manager of the restaurant Layla and Porch coffee shop also deserve mention for going above and beyond in the service department! there were however a few snafus (hence the 4 star review). the AC in our room did not function properly and it could really get hot in the afternoon. i had set it to 66 but it never went lower than 72. Some days when it was super hot out it hovered at 75 and despite my many complaints this was never fixed. some of the lights were also having issues and our door keys kept having to be replaced bc. they would stop working almost daily. But, these are minor issues and I do recommend this hotel highly and would definitely come back here in the future! TRIPADVISOR.COM USER
Jul 22nd, 2020
We chose MacArthur for our anniversary stay and our first overnight trip from the city since lockdown and loved our stay. The question I got from most friends was did it feel safe-- I can say yes, 100%. The team at MacArthur went above and beyond to make our experience feel comfortable and safe-- as soon as we arrived, the check in space protected both guests and staff with plastic shields, masks, and even homemade hand sanitizer. Around the property felt very safe as well-- as soon as anyone left the pool chairs, any restaurant seating, or cafe seating, there was someone there to clean and wipe down the space. They even give you an option to text the concierge for anything you need-- whether that's not wanting the cleaning service (or just want towels) or want to put an order in at the restaurant. For the safety of guests and the staff, there is no room service, but you can order from the restaurant for pickup. Things are a bit slower than they might be under pre-COVID circumstances but that didn't affect our holiday happiness. The property is lovely and so peaceful-- the rooms and grounds have all been recently updated and feel like a true escape. Lastly, the restaurant is wonderful (order the lobster roll!) and even pool food (guac is SO good!) was delicious. TRIPADVISOR.COM USER
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