Madeline Hotel & Residences, Auberge Resorts Collection

568 Mountain Village Blvd | Telluride, CO 81435-9519  [SEE MAP]Telluride, CO  [SEE ADDRESS]
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Courtesy of Madeline Hotel & Residences, Auberge Resorts Collection

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Guest Reviews

TripAdvisor Traveler Rating 5

1st class customer service.

Mar 17th, 2020

Angela was excellent to work in helping me sort through my travel issue. She was friendly, called me back in a timely manner and made things easy. We will be back when things settle down in 2020/2021. This is how all companies should operate A+++++ TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing staff and amenities

Mar 9th, 2020

First time at this hotel - found it to be a wonderful experience - great staff - wonderful amenities for guests. Would definitely return. Restaurant Black Iron super also where we had breakfast each day and one dinner. Location the best for skiing TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice hotel but disappointing service

Mar 9th, 2020

We stayed here for 4 nights in March. The hotel itself is nicely situated in the mountain village- just a short gondola ride from Telluride. It’s a ski in- ski out resort which is a big plus. The check in was friendly and quick. The WiFi service and internet in general is very very poor. I spoke with other hotel guests who had the same issue. Though the Restsurant offers an array of vegan options- they are inconsiderate of food allergies. I had let the room service know that I’m Allergic to honey and the green juice that they normally make has honey in it. So they said that they would make me a fresh one, however the sent the same green juice up. Luckily- I had my husband taste it first to avoid a disaster. All the in room order was repeatedly wrong. This is the first review ever that I haven’t recommended a hotel. Disappointing! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Irresponsible Policy

Mar 8th, 2020

Be aware, the hotel is not allowing customers, even from states that have declared a state of emergency because of the corona virus, to amend their reservations. This policy seems dangerously irresponsible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Comfortable but dated

Mar 7th, 2020

We spent 10 nights at the Madeline Comfortable and convenient with impeccable cleaning services. $50/day resort fee not overly generous- limited exercise classes (early morning yoga was good however.. ski valet great. TRIPADVISOR.COM USER 

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