Magic Tree Resort

2795 Old Lake Wilson Rd. | Kissimmee, FL 34747-1803  [SEE MAP]Kissimmee, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Horrible customer service!

Nov 23rd, 2020

If you are flying into Orlando, I strongly recommend you do NOT book at Magic Tree Resort. Through my timeshare company, Interval International, I had booked a weeklong stay for a two bedroom unit at Magic Tree. On November 6th my flight from OKC to Orlando was delayed, so I called Magic Tree at 11 am to notify them that I might be a little later to check in than on my reservation. I was curtly informed that their lobby closes at 7 pm, and no check-ins were allowed after that time! I called again at 3 pm, from my connection in Atlanta. At that time a woman told me they are open until 9 pm. Wrong! By the time I arrived in Orlando, picked up my rental car and drove to Magic Tree it was 8 pm and the lobby was closed. I called the emergency phone number, and a very gruff older man told me that his written instructions say "absolutely no late check-ins, with three exclamation marks." He said I could make my own arrangements for a hotel and come back to check in tomorrow. Instead, I called Interval International and a great employee there re-booked me to the wonderful Marriott Cypress Harbour. I have NEVER had a bad experience like this with a timeshare, and hope to warn other travelers about Magic Tree. The customer service over the phone was appalling and rude! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Consistent

Oct 25th, 2020

I had another good trip to Magic Tree -- only a couple issues. Pool closed at 9 p.m. and as an adult with no children it would have been nice to have at least another hour for quiet time at pool. I did not experience it but a fellow guest advised their flight did not get in till after 7 p.m. and therefore they could not check in and had to get another room for that night. Should be some way for folks to check in. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Another amazing week

Oct 21st, 2020

We love Magic tree! Our family has been going to this resort for 25 years. The resort is small and cozy. Very family friendly with outdoor grills, chest set, ping pong, corn hole, pool and hot tub. They have an intimate movie theatre and work out room. The resort rooms are large and comfortable. Very close to Disney and all the attractions. We have brought many family and friends and they all want to return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

AMAZING

Aug 21st, 2020

Found this resort online & loved the coziness it eluded! Great room, was just like staying in our own 1 bedroom apartment! Comfortable accommodations, even though I loved the firmness of the bed my husband did not but he likes the softer mattresses. Kitchen was well stocked. The pool was open but other amenities were not due to Covid restrictions, but we had a great time in the area & loved the close proximity to everything!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Vacation stay

Jun 18th, 2020

Stated at the Magic Tree for a week with my family. Memorial day weekend Outstanding customer service from Ci Ci. Very helpful and provided great customer service 👍👍👍 Grounds we're wonderful and well maintained... Great location and I will stay again TRIPADVISOR.COM USER 

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