Mahekal Beach Resort

Calle 38, Entre Avenida 5a y Zona Federal Maritima | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Great Experience

Aug 7th, 2020

We stayed the first week March, 2020 before COVID really hit. A great resort in so many ways. The 2 meal a day plan works great so you can sample some restaurants in town or if you do an excursion. It is my type of resort- medium sized with spaced-out huts/rooms. Never felt crowded. 3 different pools and it was always possible to find a chair or place to sit. I don't go for the super big/fancy resorts void of character. You can walk to town. Lots of excursions to do in the area-highly recommend Xel-Ha water park for the day. Loved the on-site pottery we could make. Staff were so kind and attentive at the restaurant (Rogelio and Dario were fantastic). My only suggestion would be to NOT stay on the beach front if you want peace and quiet. If you love people watching and don't mind noise until 11-12 every night, stay on the beach. Tucked back on the property among the trees would have been better for quiet. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The worst experience ever

Jul 22nd, 2020

We stayed here for our Honeymoon and it was the worst experience we ever made. The service was terrible rude and ignorant. For every problem I had to call 2-3 times. Our rooms were humid with a moldy smell and dirty. My wife had food poisoning after eating dinner at the Hotels restaurant. If you eat in the restaurants or order sth at the pool the staff keeps on begging for tipps. highly to be avoided ! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful resort/excellent staff

May 16th, 2020

This was our first time staying at this resort and we would definitely go back. The staff was excellent from the minute we arrived. In particular Angel was fantastic. The palapas add a special charm to the grounds. Food was very good, we loved all the fresh fruit and juices in the morning! My son and I took a diving lesson and then went on a dive which was one of the if not the coolest thing we have done. We would definitely recommend this resort and would stay there again. Thank you Mahekal for all the memories. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful stay at Mahekal

Apr 19th, 2020

We stayed one week at Mahekal and were satisfied as usual, this was our third stay. The hotell is very good! We stayed in a Treehouse Palapa and the sorrundings around the room felt like a djungle - just perfect! We had breakfast and lunch at Fuego. The food is very good! And the service is even better, with Enrique, Moises, Antonio, Rene and Sergio. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Above and Beyond

Apr 2nd, 2020

Outstanding is my starting word! This was my second time visiting Mahekal and it was head and shoulders better than the first - they just keep getting better and better. The Management and Front Desk staff, every so gracious and accommodating. Never got tired of the genuine smiles and friendly service. The dinning was so good we didn't want to go into town. Olas, Jose, Nichoas, Jeremias, Andres, Kimberly, Juan, and Karen (my favorite) were all so good to us. Hats off to them! We felt special each and everyday! TRIPADVISOR.COM USER 

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