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at the Mahogany Hôtel Résidence & Spa
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An American experience in a French speaking Island
Mar 21st, 2018
I must admit I only completed research on the Island of Guadeloupe only after I booked my flight, and it should go noted my french vocabulary consist of possibly 10 words. With that said I will tell you that reviews you read about people around the speaking enough English to communicate with you is not exactly true. I was very happy I chose to book a hotel vs. an air BnB since I knew I would feel more comfortable knowing the hotel would have to have at least one English speaking representative. Hotel & Room- I will start with the start of the weekend trip to Guadeloupe. The staff at the hotel were very delightful and very helpful and they did speak English. *Do know that the Mahogony is a part of Le Creole, so they share all general spaces and it makes it easier when telling your taxi where you are heading.* Each night there was live music in the lobby which was nice. The hotel appeared very nice with modern touches to decor but I will say there was at least one to two roaches that were seen in around the hallways to the rooms daily, never inside the room. Other Caribbean bugs and insects were also see but were expected. The rooms were spacious and cleaned everyday. I did have a king room but was given a two twin bed room where they just pushed the mattresses together. The room was equipped with a kitchenette in the balcony. The room does use the French plug, I suggest you pack an adapter. Pool & beach- The pool was quiet calm and clean, I spent my last full day in the hotel and enjoyed the pool which was great. There weren't too many people so finding chairs wasn't a hassle. The beach was also quiet and calm, beach isnt very large as they have a rock wall that closes in their beach. Everything on the Island is charged in Euros so if you have to and can change before getting to the island I recommend it, the exchange was brutal (believe it or not the best rate was at the hotel but they limit the amount you can change daily). I will say I did not eat at the hotel so I cannoot comment on the food in the hotel but the food around the island was amazing. The hotel is surrounded by so many great dining experiences and restaurants and a casino- all walking distant. Most of the meals were consumed walking distant from the hotel- but again language barriers were a problem as almost all menus were in French and not many of the servers spoke English. My recommendations to try near the hotel are Safari Pizza, D'lys tropikal and Creperie le Boss, and what appeared as a chain bread shop near by that I cant remember the name. Gladys at concierge was extremely helpful in helping us book a two excursions one which was a tour of pointe-a-pitre, we found wasn't exactly worth it but the second which was a tour in Les Saintes which was amazing and I highly recommend. Gladys was able to book us an English translator which helped since every tour guide only spoke french. Cons to the hotel- One would be the roaches seen around the halls of the property. Lack of towels in the room. The charge per person to the room which makes no sense since you dont get any service per person when staying in the Mahogony. Lastly which was extremely disappointing was the quote vs. what I was charged for staying at the hotel. When I book I was quoted a price in USD for the room, when I arrived I was informed I was not yet charged and was given the price in Euros, When I arrived home I realized I was neither charged what I was quoted in USD or in Eur but instead more plus the USD conversion fee by my bank. I dont like they appear to try and sneak charges into your bill by upcharging or finding things to charge you for. TRIPADVISOR.COM USER
A dull room with no view
Apr 2nd, 2017
The dullest room I have ever stayed in. As I and my husband arrived at the hotel rather late after a long journey from Europe, we just wanted to get some rest. The bed was pretty comfortable, the air conditioning worked well and the bathroom seemed fine, so the way the room looked like didn`t matter. We also knew that we would stay there only two nights, so ... The morning revealed more. The room we had booked was supposed to be a sea view room. There was no view. The idea of the balcony or the terrace (choose for yourself) was really surprising. It was actually a kitchenette. In order to get there and see te outside world, one had to pull up the shutter (it made a lot of noise, probably waking up everybody in the nieghbourhood). Once you pulled up the shutter, you could step outside and see an old, rusty gate and some high plants, no sea for sure. But just a few steps away, there it was - the sea and some open space. Anyway, whenever we entered the room, it was dark and dull (very limited furniture, nothin on the walls, sad colours) as the shutter had to be closed. Once we were in the room, we could pull up the shutter and enjoy some sunshine. There was no mini bar in the room. I guess most guests come from Europe late evening (as we did) and there is nothing to drink in the room. apart from a bottle of water in the kitchenette fridge. Sure we felt disappointed as we booked the place more than six months beforehand. We both agree that the place is simply overpriced because of the room, mostly. Although the room was quite expensive, we had to pay extra for breakfast, which was ok but nothing special. If you decide to have your breakfast outside, beware of the birds! I couldn`t sleep a wink at night because of the birds or/and frogs. So loud! Sure, I realise it wasn`t the hotel`s fault. The hotel itself is quite nice. A relaxing bar and swimming-pool area. Good location - a few decent places to eat out. But if you need to order a taxi, well, you need to be very patient. And a final word on the staff - the guy who checked us in - bored with his job, so I suggest he should consider changing his job. I can`t imagine spending at Mahogany my two-week holiday. TRIPADVISOR.COM USER
This hotel seems to regard itself as better than it is.
Feb 21st, 2017
We stayed one night here after leaving a villa and before a flight to St Lucia the next day. We were a little early for check in but had to wait until after the due time 4pm. This seems rather late to me when you are paying for a day. The hotel was very expensive for what it is. Our room was quite small and basic and it smelt of cigarettes. I have stayed in better rooms for far less. There was one young lady on reception whose name I forget, apologies, but she was very helpful and if all staff were like her checking in and out would be so much more pleasant. TRIPADVISOR.COM USER
Totally overpriced and disaster, never again!
Dec 8th, 2016
This is my first experience of paying 4* getting level of no stars! Just nice professional photos to make impression of nice and clean and modern. Paid in advance. Reality was cruel, all day somebody seemed to work reconstructing restaurant and terrace so very noisy..no where were signs of info in advance..(only nice and new part was lobby, pool and restaurant!), but rooms are way not worth 4* evaluation! Rooms are wet, humid, moldy, stinky, many devices not working properly as terrace door, kitchen link, door to waste, sink broken, toilet canalization supposingly very near! Actually we saw the truck sucking canalization pipe coming through hall very near lobby. Daily an hour of stink in not only in a room. From ceiling water is dropping if you let temperature rise above 19 degree as there is no ventilation in a room. All our things during one day were stinky and wet. All equipment including including tiles, paper doors are from 80ties and equally used appropriate to age 30-40 years of usage! Immediately we changed the first room with 3 problems including cant openning sliding door and dropping water from ceilling even with clima on. We got the next six hours later next door! Equal to first but improved of very hard to open door:-)but at least we could open it and get to terrace. So not even a motel level! how could anyone think this is appropirate to count 200EUR per night and call it 4 star! Disasterous. Not recommended at all. Our valuation on hotel room in hotel were immediately deleted:-/ TRIPADVISOR.COM USER
Dec 15th, 2015
We arrived after dark and it is almost impossible to find this hotel, since there is one little tiny sign and no one ever heard of Mahogany, As you can see in the reviews below your are really staying at the La Creole Beach hotel, they are one in the same. They share everything, front desk, bar, restaurant, pool, beach, everything. Your room will just be in another building (mahogany) farther away. The room was clean and the bed comfortable, the decor is nonexistent, the lighting in the room was an after thought and is a weird spotlight screwed to the wall, with very little light. The Slider door to terrace was impossible to open took both of us to slide the door. Room has small kitchenette on the terrace, the view from the terrace is mostly blocked by a another building (paid for ocean view room) but you can see just a little of the water. We were on the third floor and the elevator was out of order for two of the days. If you forget to bring voltage plug converters they will give you one at the desk to use, and return after your stay. WiFi cost 5 euros and you have to get a code from the desk to use it, it does work well and allowed us to watch US TV and even Netflix. The staff knows very little English, so brush up on your french before going. The hotel restaurant buffet was terrible, the food was flavorless, and half the choices were not available, the staff was not helpful, and it was just not worth going to. Try some of the small local places nearby they are so much better. Over all our stay was just OK, Booked and paid on Travelocity and confirmed at check in that credit card was for incidentals only, which worked well till check out when they tried to charge us again, and the desk clerk couldn't issue a credit. He said his supervisor would do it when they came in. Two weeks now and no credit, disputing charges with AMEX. TRIPADVISOR.COM USER
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