Mandalay Bay Resort and Casino

Great place

Apr 24th, 2019

Great buffet, fresh food and definitely a good payout on wins. Could use more beach chairs but overall a good place. Beds were super comfy and room was very clean and nice. Hats off to the cleaning crew. Needed some more shampoo and the lady was nice to give extra TRIPADVISOR.COM USER 

Never again for us

Apr 24th, 2019

This was our second time here and I remembered it to be way better. This place has gone downhill in service and amenities for the price you pay. I book through Expedia a lot... which gets me to gold status and Expedia +VIP Access member. As a VIP member, when I book a VIP Access hotel (the more expensive ones) I'm supposed to get exclusive amenities, room upgrade and bonuses for booking the VIP hotel over any other. When we checked in, they had no idea what the program is or that we are members. The rude lady at the front desk even told us, everyone comes up all the time wanting extras and upgrades, anyone can claim to be anything. I was taken aback by so much rude arrogance! I told her I will be back to show proof, so I got the laptop out and pulled up my information, showing my status and also that their hotel as the VIP access on their listing with Expedia. She still didn't give a hoot and said she didn't know anything about that and therefore, she can't do anything. We checked into our room and I called Expedia and spent about half an hour on the line with them, they finally got ahold of someone and they offered us 2 free spa entries in the end. The expedia rep apologized to us mulitple times and even gave us a credit for future use. He said the hotel is a member and should have accomodated us appropriately. We ended up with a room that had the saggiest mattress I've ever slept in. You sank so far in, that sleeping on it felt like a hammock. We were both really sore the next moring and the answer from the front desk, well that's not really something we are handling, you can report that to housekeeping. Really?! How about you report that to housekeeping for me? Customer Service? Heard of that word? I know, not at the Mandalay Bay. The room also had a connecting door and you could hear every single conversation of the loud ladies next door having wine and histerical laughs into the wee hours of the morning. Sigh They also won't let you use the mini fridge? They charge you $50 if you bring your own items to the room. Shouldn't that be included in the $50 resort fee per day? Even Motel 6 has a fridge that customers can use and don't charge a huge per day fee. By the way, this extra "income" for the hotel gets taxed too, so everyone wins besides the customer. Now off to the pool area, holly I can't even say how many people were there. Tons, I mean tons of people on any day, weekend, not weekend... crazy! I was asking if there was something special going on when I was only allowed to grab one towel, but the guy told me, that with 3 hotels having access to the pool area, this is the normal craziness. There was almost no standing room anywhere, half of the lounges are reserved and can be paid for ($150!!!) and of course cabanas are $500+ for the day. There is no shade or an umbrella that you don't have to pay for, I don't even want to know how awful the heat is in summer with not a single umbrella around? People are also throwing towels on lounges and disappear for hours on end, reserving those should not be an option. The staff should look around and make sure that "reserved" lounges are monitored and if no one uses them, they should be made available. I've seen people simply toss a book and towel down and the lounge was empty until they probably got back from their late morning nap at noon. Overall, I was so disappointed and this will be the last time at this hotel. TRIPADVISOR.COM USER 

An oasis in the desert

Apr 24th, 2019

Our stay was incredible. The pools and lazy river are my favorite among all the resorts I have been to. We took our kids with us for a family week. We had looked forward to time in the wave pool. But, kids MUST BE 48" tall. Ours were half an inch too short, so no go. We did enjoy the other pools though. The food is amazing at the Citizen's Kitchen & Bar. Expect casual American fare. I recomend the french dip, the fish & chips, and cheesecake. Also, don't forget to stop in at Hussong's during happy hour, 3pm - 6pm. From check-in to housekeeping and everything else, you can expect professionalism and a friendly smile. TRIPADVISOR.COM USER 

Large clean rooms

Apr 24th, 2019

Check-in was a bit long. Took almost an hour =. They really could have used more people to speed up the process. After a long trip you just want to relax, not wait in line. The room was fairly large for a hotel room and well cleaned. The bathroom was huge but had a small shower (I guess so they could have a separate bath tub that probably never gets used). Overall it was a pleasant stay. TRIPADVISOR.COM USER 

CONVENTION hotel. NOT for a romantic getaway or for family

Apr 24th, 2019

This is a CONVENTION hotel. NOT a place for a romantic getaway or to take the family. We knew this going in. My spouse was there for a conference & I was tagging along for fun. We have stayed in Las Vegas too many times to count & stayed at most strip & downtown hotels. We won't stay here again. We made reservations MONTHS in advance requesting a king room. I then received an email from the hotel asking what time we would be arriving so they could "have a room ready". I gave the date, time, confirmation number, and again noted a king room. I then received something regarding a "mobile check in" so that I wouldn't have to wait in line at check in. I opted into this, again gave all the information and in fact stated the time of our arrival an hour earlier than we expected so that we would have a room available. We arrived at hotel and had not received our mobile check-in information. We waited in line to be told their system was updating late and we needed to go to check in after all. We waited in that line, only to be notified that the mobile check in was available. We went BACK to that desk to get our key. After traveling across country, booking months in advance, & following up several times, we were given a room with 2 full beds. (they are NOT queens) We were staying 4 nights. One of our keys stopped working on day 2. Keys are not only required for the room, but the elevator was well. Food is incredibly expensive. They do have a food court, but it seems to run out of items quickly. It is a 10 minute walk from the room. There are many other restaurants, all very expensive. A bag of M&M's at the gift shop is $7.00. They have conventioneers trapped & they know it. If you're interested in gambling this is NOT the hotel for you. Slot machines are dated, there is little to no drink service, and casino is very small for size of hotel. You would do better in any other Las Vegas hotel. TRIPADVISOR.COM USER