Mandalay Bay Resort and Casino

Worst Experience Ever!!

Jun 15th, 2019

All of the services provided were terrible! Upon check-in, we were greeted with Amy. The check-in process took up an entire hour. She was not capable of providing the rooms that we requested and paid for. However, she could not find our rooms on the same floor. One of our rooms was a strip view and the other was not. In this huge hotel, how could there be no floor supporting two of these rooms. The manager, Julie, was extremely rude to us and did not even formally apologies for the inconvenience. These two staffs are poorly trained and requires better training before starting to provide service to the guests. This whole process of getting two rooms on the same floor took up a hour which would have been used better. Well, we were able to get the two rooms on the same floor, but they would not be ready until a few more hours. With our luggage, we were forced to pay for the bell desk service to bring all of our luggage up to our room. In the wait time of our room, we went to the Bayside Buffet. We had quite a difficult time even registering a table because we needed the room number. The manager clearly mentioned that our room can be tracked using the confirmation number that they gave us. However, the staffs at the buffet could not do that. They had to find our rooms by using our name. This process also took some time. Apparently, one room has the free 2 adult buffet pass which you get by purchasing a room and staying. The other room did not have this promotion. Since we received no information about the rooms, they managed to find our room by name. However, only one room appeared on their computer and it did not have the buffet pass which we had to talk to the buffet manager. The manager was pretty kind but replied that only the front desk can move the charge. This again wasted another great deal of time. The rooms were satisfactory, but there were a few number of flaws and inconvenience. The swimming pool was also terrible as expected including quality and service. Check-out was quite simple, but our M-Life promotion did not apply properly. None of their systems and quality were actually satisfactory in any way and provided us with the worst experience ever! TRIPADVISOR.COM USER 

Pleasant stay...

Jun 15th, 2019

My first time staying at the hotel in a handicapped guest room...my mom was 92 and she was comfortable with the bed .... unfortunately you have to call in for a shower chair and it’s not in the room itself ... I was hoping to find a room with the pool view but they had no room at all to my knowledge .. only a one bed on those view...had a pleasant stay anyway and good response from the service staff... no complain... TRIPADVISOR.COM USER 

Great hotel accommodation!

Jun 15th, 2019

My family and I had a great stay...the bed was extremely comfortable and the service was impeccable. We also loved the beach...it had real sand and was big! I would definitely stay at Mandalay Bay again. TRIPADVISOR.COM USER 

Not worth it

Jun 15th, 2019

For the price it costs to stay at the Mandalay Bay hotel and resort, things should have been smoother. Upon arrival, my reservation wasn’t found for some reason. The mobile check in wasn’t syncing neither. Luckily it was found after 10 minutes. Next, we were placed in an adjoining room when I request no adjoining room in advance. I called down to ask to switch rooms for a non-adjoining room and guest services luckily found one; she also said the room key should work automatically...it didn’t, we couldn’t unlock the door so we had to travel back down to fix the hotel card. Went back up the elevator and the card wasn’t working so we couldn’t go up to our floor but there were others on that same floor so we rode up with them. Got to our room to drop off the luggage’s and it was good. You’d think the price we paid would make everything smooth but it was only half smooth. The key card only worked half the time for the elevator and the room. The resort fees are ridiculous and not included in the hotel stay. We never used any of the amenities for the resort fee. The WiFi was not useable as it was very spotty resulting us to not be able to use it. The valet fee was expensive for such slow service even when we called ahead of time from our room. The mobile check in representative was rude and unprofessional when we were asking about the resort fee to be waived as nothing was working. I would not recommend anyone to stay here as it was not worth the price paid. TRIPADVISOR.COM USER 

Excellent

Jun 15th, 2019

Mandalay Bay was great! From the room to the pool to the food; everything was great. It definitely was a bit pricey but it was all worth it. My advice to anyone please read all reviews as it was very helpful. The pool was amazing. TRIPADVISOR.COM USER