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at the Waldorf Astoria Atlanta Buckhead
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Aug 7th, 2020
Hotel is beautiful and staff is very attentive and service was incredible. Front desk was very helpful from the beginning and Front office manager Carlos Pelaez made it easy for us to check in and enjoy our stay from the get go. TRIPADVISOR.COM USER
Jul 28th, 2020
This hotel is absolutely beautiful and exceeded all of my expectations. I was greeted immediately as soon as I stepped through the front doors, I was offered water while checking in and my bags were taken from me and up to my room so I could be more comfortable waiting to check in. The front desk agents were very helpful and professional, they were always checking in with me to make sure I was okay. I visited the bar and the bartender was amazing. She was friendly, kind, and welcoming. The rooms were cleaned spotless and disinfected the right way. Room service was excellent, management and other employees were very nice and welcoming as well. The doormen were kind and helpful with city suggestions and engaged in conversation while I was waiting for rides. It did not feel like I was in a hotel, it felt more like a home away from home. I look forward to visiting again and definitely recommend this hotel to everyone! TRIPADVISOR.COM USER
Jul 25th, 2020
This place was absolutely amazing!!! Thank you Latisha for recommending this hotel for us to stay on our Honeymoon!! Staying in hotels for a living, due to my career as a flight attendant, has made me really picky when it comes to choosing the right one for vacations and special occasions. Our corner room suite was huge!! Balconies on both sides of the room with beautiful views on both! The bathroom was spacious with a large bath tub and shower! Me and my husband were able to enjoy them both together comfortably!! The bed was oh sooooo comfortable! Being that we came here right after our wedding, we slept like babies. The staff was so friendly and eager to help with all of our needs! The check-in process took less than 5min. The location of the hotel was perfect! We were able to walk across the street to Lenox mall to dine. There were plenty of restaurants to choose from in walking distance!! I couldn't have asked for a better hotel for our honeymoon! We definitely look forward to staying at this property in the future. TRIPADVISOR.COM USER
Bed cover smelled of Dog
Apr 2nd, 2020
While traveling by car from Florida back Home to Toronto, my Family and I wanted a nice hotel to stay at for a good night sleep. (Coronavirus was in full effect). We called Hilton Honors and booked 2 double queen rooms 1 for my parents whom are in their eighties and the other for my wife,daughter and me . When we arrived the hotel was a ghost town not one person in sight. Upon checkin we were told that they don’t have 2 double queens available but they would send a rollaway complimentary I was disappointed but could live with it. All the restaurants were closed which was disappointing but I could live with that. Pool was closed and I could live with that as well, given the circumstances of the corona virus. Rooms are ok for a Waldorf view was terrible looking at an apartment building and we were on the top floor. But the biggest disappointment came when we tried to sleep. First off was the Rollaway it literally squeaked every move my daughter made. But the real disappointment was being awakened by the smell of old dog coming from the sheets not sure if it was the pillow or the duvet or both. Upon check out I mentioned that I don’t mind paying exorbitant amount for a good night sleep but I don’t expect a squeaky rollaway or ato be awoken by a bed that smells like a dog! The desk clerk mentioned she would speak to the manager Carlos and he would get back to me that afternoon. He never called after a few days I called back and spoke with another desk clerk who told me Carlos the manager would call me in the morning. Still no call! The biggest disappointment is when I called Hilton Honours they told me the manager would get back to me within 3 business days. Still no reply 8 business days later. Shame on you Waldorf and Hilton I believe the guest deserves better!!! Truth is I would have had a better sleep at the holiday in than the Waldorf in Atlanta!!! TRIPADVISOR.COM USER
Top rated service
Mar 21st, 2020
We stayed at the Waldorf overnight to celebrate a birthday in the city. It was close to Buckhead Church where we worship and allowed our daughter to celebrate with her friends and still attend evening worship services by walking from the hotel over the bridge to church. Staff was amazing and went out their way to celebrate our daughter. Staff accommodated our every request! TRIPADVISOR.COM USER
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