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at the Mandarin Oriental, Barcelona
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In a class of its own
Jul 16th, 2019
I am a frequent MO hotel guest, most usually Milan, Hong Kong, NY, and now Barcelona and I feel compelled to write a review for the first time. I spend approximately 200 nights a year worldwide in top 5 star unique hotels and to me the service is generally the most important part of my stay. Aside from the hotel being well located and modern and new, blending in nicely to the bustle of touristy barcelona the purpose of this review is only to note the service which is most important to me as I know I am going to get a superior hotel paying for the MO brand as is. Service: I have never seen traineees so serious about guest satisfaction as I have at this Mandarin O. Typically I assume I will get mediocre or unknowledgeable responses when dealing with a trainee but not this situation: Stephan was exceptional and very accommodating. The entire staff at the breakfast is truly exceptional, they remember where I like to sit, what I like to eat, my ordering habits and things a typical wait staff does not document or pay attention to. Lastly, Lluis the front desk manager is in a class of his own. He adds a personal touch and element to your stay that really makes you feel welcome at the property. He is a pleasure to deal with and makes us feel at home at the MO, I highly recommend meeting him should you have the opportunity to stay here. Until next time! Thank you Keith TRIPADVISOR.COM USER
Not so charming!
Jul 15th, 2019
Nice location and rooms and fancy decor as you would expect at a Mandarin Oriental but the service was quite stiff and borderline indifferent, and the food totally uninteresting. We have been to Mandarin hotels in Asia where the service is simply outstanding and this one didn't live up to the same expectations. TRIPADVISOR.COM USER
Good hotel. Excellent Service.
Jul 13th, 2019
The hotel in general is very nice and the service from the team, waiters, butlers, and reception was great. No request was too big or small - they all went above and beyond every time. The food was delicious, and the outside areas are great too. The menu is ideal with a great choice of drinks and food for everyone. I loved the bankers bar! I heard some rooms were old and run down, but thankfully the one we were staying in was perfect. They have everything you need, and if they don’t, just ask - the team are so helpful. They also have a butler option with rooms which I would highly recommend too if you’re a bit of a night owl or party animal. They also have somebody on call 24/7 for anything. The team were all wonderful, I will definitely be back. TRIPADVISOR.COM USER
Still a fan, but not a fan of MO Barcelona
Jul 13th, 2019
I stayed 2 nights in mid June with my husband. The hotel is beautifully styled, in a great central location that allows you to walk pretty much anywhere you want to go. Staff is friendly, breakfast plentiful and excellent quality, and we also enjoyed a superb meal at the 2 Michelin stars Moments restaurant:an experience we would recommend. BUT there were a number of small episodes that left us surprised and disappointed at the same time. 1) we had to send back the Aperol spritz we ordered at the rooftop bar: there was hardly any Aperol 2) we asked for a beach towel (at the rooftop pool). 10 minutes later they came back saying they ran out and had to go downstairs to the lower ground floor spa to get one. It took 20 minutes in total from when we asked to when we got it 3) there were no cotton pads in the amenities kit, we had to call housekeeping to get some 4) when they did the room the second day they replaced the bathrobes but forgot to bring us new ones. When we left for dinner we asked for the bathrobes and for an additional , firm, pillow. When we came back there were neither in the room. We called housekeeping and eventually we got the bathrobes and a pillow, which however wasn’t firm at all 5) at turndown service they didn’t remove /replace used ( dirty) coffee cups 6) we had selected late checkout as FOMO benefit. In the morning of our last day I reminded the reception desk we had a late checkout. Surely enough when we got back after lunch to finish packing our room keys had been deactivated and we didn’t have access to the lift nor the bedroom anymore. We had to go back to the reception desk where we had been just 3 Hours before to get them reactivated. While in isolation each episode is of little significance, so many of them in such a short stay were unpleasant and gave us the impression that the service level is below the other Mandarin Oriental we stayed at (Miami, Honk Kong, Kuala Lumpur, Bangkok). Maybe management in Barcelona doesn’t care as much? We are due to try the Mandarin Oriental in Dubai soon, hopefully we’ll have a better experience. We are still a fan of MO, just not of MO Barcelona. TRIPADVISOR.COM USER
Definitely be coming back
Jul 10th, 2019
We ended up staying at the MO when our original hotel told us they’d “lost” our reservation. Fortunately the MO were able to save us from sleeping on the streets and invited us to stay with them. From start to finish the service we received was outstanding, in particular Gabriela made us feel at home on our first day and continued to look after us for the duration of our stay (including a brilliant recommendation for steak nearby!). She is a diamond, thank you! The facilities of the hotel are top notch, and everything about the place is luxurious and relaxing. We will be coming back! TRIPADVISOR.COM USER