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at the Mandarin Oriental, Canouan
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Amazing and Excellent
Jan 15th, 2021
We just returned from our 9 day visit to the Mandarin Canouan. Everything about our stay was above and beyond. The property is gorgeous with tons to do for the entire family. The staff exceptional Duarte - the GM made sure everything went smoothly. Raymano handled all our activities everyday and was wonderful, taking care of all the details. The beaches were beautiful and the beach activity staff were friendly and fun - taking the teens snorkeling and windsurfing. The food was great and a variety of cuisines available. The spa treatments fantastic with a team who were real professionals. As a family that has travelled the world- we all LOVED the Mandarin Canouan and hope to return soon. Thanks to the team! TRIPADVISOR.COM USER
Quiet but worth the effort to get there
Aug 25th, 2020
Had a lovely week in Canouan. The hotel was quiet with probably only 4 or 5 families but it made it felt very private . Service was excellent and the food good quality . Restaurants were open on a rotation basis view number of people staying . We took the private jet back to Barbados which is an experience we strongly recommend. Worth trying if you like peace and quiet in a quality location. TRIPADVISOR.COM USER
Luxurious resort in a prime spot!
Aug 25th, 2020
This hotel is absolutely the definition of luxury. It isn’t just looking beautiful, every detail is well considered and created. There is a beautiful historic church right inside the property. The perfect spot for a wedding. The decor, the views and lunch at the poolside restaurant is a must! TRIPADVISOR.COM USER
Feb 21st, 2020
To escape the winter sun we decided to book a trip to the Mandarin Oriental Canouan. We flew via Barbados, met at the airport and escorted through customs. When our bags were retrieved we were taken to a private jet for our 25 minute flight to Canouan. Sadly, there were a few clouds so the view wasn’t as good as it potentially it could have been. Arrival, was hassle free a few checks and a form to complete and we then were off in a Mercedes to the hotel. About 15 minutes later we were being met in reception by some lovely staff. Karen, Alson our Butler and indeed the GM Duarte. As a large party was arriving the next day, to ensure we had no inconvenience the hotel upgraded us from a Penthouse suite to an amazing Lagoon Villa. The villa was simply beautiful! Wow we were blown away! However, during our stay we did ask if we could be shown all the room types - a 1 bed oceanfront suite, a 2 bed oceanfront suite, a Penthouse and the Patio villas. I don’t think I have ever seen such lovely rooms, they were all stunning. The attention to detail in this property is exceptional. If we had been offered any of the room types we would have been delighted. We think it’s the nicest hotel we have ever stayed in- and we have stayed in a few!! The staff help to make this property special. It seems rude to highlight a few names when really all we met were a credit to M&O. However, Alson and Chrystal, our butlers were always just checking up ensuring you were happy, making any arrangements for trips etc. Then around 5 they would arrive with something tasty from the kitchen just to keep you going until dinner. Jeremiah and Nadine made our days at the pool such a pleasure. Keon was on hand to make lovely cocktails, helping keeping us cool. Mehmet, Ozge, Talat, Cem , Serken and Gokce were a few of our lovely friends who were from the Mandarin Hotel, Bodrum- we would not have had such a wonderful time without them! Absolute fabulous service and simply couldn’t do enough for us. Others I need to mention would be Sam at the beach, Jennifer and Abigail the restaurant managers and all the smiling reception ladies who are so welcoming, day or night. This really is a special place. If you are even considering a reservation then I’d urge you to do it - you really won’t be disappointed...it’s heaven on earth! Proof of this is we booked to return before leaving! Enjoy and thank you again to all the staff for a wonderful break. TRIPADVISOR.COM USER
Outstanding Mandarin Oriental on the beach
Jan 26th, 2020
What an exceptional property to stay at. Right on the beach with incredible views. We flew from London Gatwick and arrived too late to catch a connecting flight with a scheduled service to Canouan so stayed the night at the Hilton Barbados. We considered the resorts private jet but at £7k return for a 25 minute flight, we decided to pass. Scheduled flight the next day was fine, only 45 minutes and we were greeted on arrival and whisked off to the hotel. Lovely greeting and shown to our room. We had booked one of the penthouse suites for 8 days. The room was beautiful. Large veranda hanging over the beach. Full kitchen, dining room, huge lounge, dressing room, guest loo, master bedroom and en-suite bathroom. All beautifully decorated, comfortable and exceptionally well maintained by housekeeping throughout our stay. Staff are all extremely friendly and helpful. Huge apologies when they couldn’t get something....the hotel ran out of avocados for a couple of days, but otherwise we were looked after very well. The staff really are very friendly but professional at the same time. All details of our stay had been communicated to staff who needed to know and we were greeted by our names all the time. Not too stuffy, just warm, friendly and very professional. The resort is right on the beach, you really couldn’t get any closer. It was fairly windy during our stay so mostly used the pool. Again, great service and never ran out of sun loungers. One day we were at the pool and a group of around 15 people form the marina came on a day use which spoiled the atmosphere. They were loud and took over the place. I would question whether its a good policy of the hotel to allow large groups from outside. There were a few hotel guests at the pool on the day who were less than impressed. We stayed after the Christmas/New Year busy period so the resort was fairly quiet. The hotel rotates the various restaurants when the resort is not full. We were aware of this before we arrived, while staying there we had a schedule of what was open and when and didn’t feel that not having all restaurants open all the time detracted from the enjoyment of the facilities. The food on the whole was of a good standard. I ate mostly seafood while there and the fish, especially the baracuda and fresh tuna, was always delicious. The prawn tacos at the pool were also delicious. Breakfast was always very good with a lovely varied menu of international and local dishes. The one evening in Asianne restaurant, we arrived to find it was a ‘street market’ buffet. Nice idea but had we known in advance, probably would have opted to eat at one of the other options for the evening. I didn’t think the food was very good, the lobster was completely dry and overcooked and we both commented on the cost of the buffet being pretty outrageous for what it was. We fed this back to our butler so hopefully this got back to the decision makers. The staff pride themselves on the service they deliver and there really is an attention to detail here which is fine tuned, always available but unobtrusive. One mention needs to go to housekeeping. On the first evening I made a special request for stocking of bathroom supplies and this seamlessly happened throughout our stay. The night before we were due to depart, we got a call form our butler asking if we would mind leaving half an hour early for our scheduled transfer to Barbados. We were delighted to when they told us that the private jet was leaving with a couple of spare seats and would we like to take that instead of the scheduled propellor service at no extra cost. Would we ever! Nice way to end the holiday. All in all, a beautiful, remote property with excellent service and facilities. While we obviously knew what the rooms cost when we booked and that they were pricey, we were a little taken back by the cost of menus and wine lists. It’s not for the faint hearted. The hotel clearly attracts a clientele for whom the food and beverage prices are immaterial, but knowing in advance certainly would have made us prepared for it. That said, I can definitely see us returning to what is an amazing property in a gorgeous location with outstanding staff. TRIPADVISOR.COM USER
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