Mandarin Oriental, Miami

500 Brickell Key Drive | Miami, FL 33131-2605  [SEE MAP]Miami, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Worst Mandarin Oriental of the whole brand

Aug 14th, 2019

Terrible service at this property, equivalent of an airport Marriott and maybe even worse. I invited a friend up to the room and had them valet the car and put the charge on the room ($12). When my friend tried to leave, the valet would not release the car unless I personally came down to sign a voucher. I said I was showering and getting ready for a wedding so I could not come down. Then the valet started arguing and yelling at me!! I asked to speak with her manager and she said he wasn't available. I then called the concierge to deal with this, and he said he would send someone up for me to sign....problem solved....except they sent my friend up!!! And when I called them to tell them that was disrespectful at such a high end property, the response from the Concierge was "who, the Hispanic hairdresser?" Not only disrespectful, but also racist. BEWARE of this property!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful property - amazing pool and poolside service

Aug 13th, 2019

This property is stunning. From moment of arrival, astounding views of downtown Miami. Pool side service was some of the best I’ve ever experienced. Sadly it has a bit of a pretentious feel to it. The hotel was extremely accommodating on early checkin and late check out which was very helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Oasis of calm and luxury

Aug 12th, 2019

The best hotel in Miami bar none. We have stayed her 10 times and will continue to do so because the location, rooms, service and food are all outstanding. This hotel REALLY knows how to look after its guests. The attention to detail is unlike any other hotel and it truly deserves its 5 * rating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect stay

Aug 11th, 2019

Before driving to Naples we are spending two nights at the MO in Miami. Have been here for drinks many times while staying in Miami Beach. This time we wanted to try to stay in Miami. Great decision, feels less crowded and “touristic”. Very warm welcome with smile and ice tea. Great surprise and also warm welcome with a smile at the room. Perfect room, great bed and airco. Nice pool with gorgeous views. Nothing to complain at all, MO Miami is the best place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Maybe the best hotel I had the pleasure staying at

Aug 10th, 2019

I consider myself blessed to have visited many great places all over the globe, including some very nice hotels. The Mandarin sticks out as one of the best, if not THE best. It beats the Atlantis in Dubai, it beats the Mirage and Venetian in Las Vegas, and it also beats the Saint James Albany in Paris (which btw has a way better reputation than deserved). The Mandarin experience starts with the check-in process that is efficient, courteous, and makes you feel welcome right from the start. The rooms are spacious and luxuriously equipped, especially the bathroom, which has a large tub - something tall people like me appreciate. Needless to say the bed was comfortable, the closet was spacious, and we had a nice view on Miami. And, last but not least, breakfast was delicious. We only stayed two nights, but if I go back to Miami and need to sleep there, the Mandarin will be my first choice. TRIPADVISOR.COM USER 

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