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at the Mandarin Oriental Tokyo
What a lovely hotel
Jul 17th, 2019
My girlfriend and I have stayed twice at the Mandarin Oriental, Tokyo. Each time we were struck by the beautiful and pristine rooms, the excellent restaurants and spa, and (most importantly) the incredibly thoughtful staff. The spa is perhaps the best I have ever visited, with amazing views and skilled therapists. I greatly enjoyed dining at Sense and Sushi Shin, along with having breakfast in the hotel's charming lounge. At each, the service and food were impeccable. But what stood out to me most was the care and intelligence of the staff, particularly with small details that would be easy to overlook. Here's one example: I asked the hotel for help mailing to the US an unwieldy gift I had bought which didn't fit into my suitcase. I filled out a form for the package with the mailing address, item value, etc., and the package promptly arrived the day I got back. It sounds simple, and they made it simple. But when the package arrived, I noticed I had actually made an error filling out the form, but they had carefully read my entries on the form, noticed the mistake, and fixed it. Also, the actual box they shipped the gift in was unconventionally shaped, suggesting to me that either they have a vast assortment of packaging on site, just on the off chance someone needs it, or that they went out to acquire a specialized package. Either way, the experience showed that the hotel took great care to make sure the package delivery went smoothly. That's just one example; moments like this happened constantly. For instance, we noted to a staff member that we particularly appreciated something we'd tried at the hotel, and later found a gift of this item in our room. The concierge's recommendations were always great. And housekeeping was extremely thoughtful: they noticed we preferred to have no throw pillows or decorative items on the bed, as we had removed them and set them on the couch, so instead of replacing them on the bed daily, they set them aside unobtrusively in the closet. The care and attention left us delighted and touched. We are very much looking forward to our return. TRIPADVISOR.COM USER
Incredible- the Best.
Jul 16th, 2019
We stayed here for the first week of our honeymoon in Japan. It has been amazing. The attention to detail is wonderful. At all times the hotel went to their best efforts to make our honeymoon as special as possible. The staff, Robin, Erin, made us feel welcome and were so kind. Everyone is so friendly. The room was fantastic with amazing panoramic views over the Tokyo landscape. The hotel is always so clean and tidy and everyone is always trying to do what they can to make your stay even better. The restaurants are a real highlight- the best in any hotel I’ve stayed in. We tried most of them and were never disappointed! Signature, Sense, visiting chefs, the pizza bar- all incredible! The Tapas Molecular Bar in particular was a highlight- a dining experience like no other. Overall this is one of the best hotel experiences we have ever had. We would race to come back again and feel very sad leaving it behind! Thank you very much Mandarin Oriental, it was superb! TRIPADVISOR.COM USER
Simple the best!!!
Jul 12th, 2019
This is an award winning amazing hotel. I truly enjoyed my stay and the way we were taken care. All of the restaurants have fabulous service and menus. Breakfast service was the least joyful one as it was always packed and you can feel the staff is not coupling up with turning the table covers timely. The service we had in the at the Chinese restaurant was the best. Our service assistant Mi-Yu was a great recommender and assisted so politely. Great asset to the hotel. Next visit to Tokyo , I cant even think of staying anywhere else. Thanks , TRIPADVISOR.COM USER
Good location, nice view, great service, nice restaurants.
Jul 10th, 2019
Mandarin Oriental is always ranked as the best hotel chain in the world, this one really lives up to its reputation. Staff are amiable and helpful, always be able to anticipate our needs. They give us a home-away-from-home feel. The hotel is located in the posh area in Tokyo, right above the Mitsukoshi Mae sta. which is serviced by the two most important train lines. Getting around is very easy. The room has a great view of Tokyo. For shopping, the Mitsukoshi original store is just next door. There are some nice shops in the Coredo Mall across the street. There are many nice restaurants in the neighbourhood, and Ginza is just 2 stops away. This is definitely my hotel of choice in Tokyo! TRIPADVISOR.COM USER
Jul 6th, 2019
we stayed for 1night for celebrate my partner's birthday. we had amazing times. The breakfast in K'shiki was so good We are so satisfied with that hotel Thank you for the kindness of the staff I wanna be coming again TRIPADVISOR.COM USER