Hotel Ella

1900 Rio Grande St | Austin, TX 78705-5511  [SEE MAP]Austin, TX  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Hotel Ella is superb!

Jan 16th, 2020

A great place to stay. Friendly, courteous, and efficient staff. Valet parking. Spacious, clean rooms. Convenient location with walking access to many restaurants and historical sites. I highly recommend the Hotel Ella. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not as pictured—disappointing

Jan 13th, 2020

I usually don’t review hotels but I felt the need to do so here. This hotel is not what it seems. I took my sister here for her birthday in January with high expectations and was sadly disappointed. This looks like a stately hotel, but if the camera had zoomed out slightly you would see it is not in a rolling hills neighborhood but is surrounded by industrial looking buildings and what looks like student housing and is much smaller then pictured. Rooms are ill equipped with non-working mini bar refrigerators, no bathroom floor rugs and if you would like a bathrobe, you will need to request one (we never saw the sign on the hangars). There are (according to the manager) numerous bellhops but they must have been invisible because the front desk clerk had to walk us to our room at 4:30 pm when we arrived. The two other double queen rooms we looked at were musty and sparsely furnished and had dirty windows. We settled on our original room with a view of a high fence. The pictures of Hotel Ella look great but the reality is much different. We had a “breakfast included” rate but they only allowed $38 at Goodalls which never covered our breakfast for two. We were informed after we arrived that a “private party” would limit our access to the lounge areas and when we turned in the television, we only had access to basic ad-filled cable. The manager informed me that they have purchased and will be receiving high end amenities in the future, and that an upcoming renovation will help with the mini-bar situation so hope it gets better for future guests. I did not feel like we received the value for our money, even after the manager discounted our rate. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good choice in Austin

Jan 9th, 2020

The Hotel Ella is a good choice. You feel connected to Austin's history, it is well-located for walking in the downtown/UT area, and the valets make it easy to get in your car for forays afield. The rooms are nicely decorated and spacious. We faced out on the pool, which was well-landscaped and inviting. The service was excellent, and all the staff welcoming. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful and convenient

Jan 9th, 2020

Beautiful Hotel in a great location. You can walk to the capitol building as well as a lot of restaurants and stores. The staff is friendly and helpful. Rooms are nice and big. Parking is easy with the valet service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent service

Jan 6th, 2020

All the staff were great and made us feel welcome, genuinely. They actually seemed to care about our stay and make sure we didn't need anything. Food at Goodalls was good and it's in a good location where it's close to everything TRIPADVISOR.COM USER 

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