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at the Mansions on Fifth Hotel
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Sep 4th, 2020
What a great find! It’s a historical old mansion with a cozy warm touch in a great old—yet upbeat neighborhood! The operations team is wonderful, lead by manager Adam; upon check-in, Meghan went above and beyond to accommodate us in a room that was spacious and perfect for our long-term stay! Carla, Sean, Carol, Key and Ashley were all professional and efficient and took care of our every need; and I know the ownership must realize what an asset they are to the hotel! TRIPADVISOR.COM USER
Aug 29th, 2020
Stayed here again with wife to drop off daughter at Pitt again and was nice. Limited services but that was due to COVID19 limitations but staff was helpful with getting tea for wife. Enjoyed our stay and will be back. Stayed in 2102 in annex which had good first floor access to parking. TRIPADVISOR.COM USER
Nice boutique hotel
Mar 15th, 2020
Charming hotel converted from what was previously a private mansion. The rooms are small but nicely appointed with dark wood furniture and a modern bathroom. We enjoyed the artwork on the walls throughout the mansion. They have a bar which is very pleasant and easy going. We will stay there the next time we visit Pittsburgh. TRIPADVISOR.COM USER
Week-day getaway was disapponting
Jan 19th, 2020
We have stayed at this boutique hotel a number of times since 2014 and in the past had exceptional experiences. In November 2019 we returned for a weekday overnight and this was the first visit with the hotel under new management. The professionalism by front desk staff was not at the previous level, and I was informed they no longer offered a complimentary breakfast (which consisted of coffee/teas and breads/pastries). The place is not the cheapest so that did not seem customer-friendly one. The night we were they had some live music that clearly attracted a regular and older crowd (free snacks at the bar for outside visitors but no breakfast fro paying guests?) so a visit to the bar meant we had to sit in an adjacent room. Maybe a heads-up that there would be no room for paying guests at the bar? However, the bartenders's Negroni was GREAT! We were staying in the smaller guest house (one of the few guests - maybe the only) and check-out the next day was 11 a/.m. The very noisy cleaning staff (lots of loud conversation back and forth) started at around 9:30 a.m. and despite the fact that I had the Do Not Disturb sign on the door (I had to make several work calls and send work-related emails) they also began knocking on the door asking me if I "needed anything." This was repeated two more times before 11 a.m. and actually is not the sort of thing I have experienced even at lower-priced chain hotels. FYI, we of course checked out on time. When we returned home, I noticed a discrepancy between what the front desk staff said the charge would be when we checked in and what the actual bill was (fully accept it was my bad, I should have checked before we left). So I called the hotel, happened to speak with the person who checked us in, who told me she would talk to her manager and call me back that same day - no call. I called and left a VM message the next day explaining the situation and asked fro a call back - no call. So I gave up. I am writing this because we used to LOVE Mansions on Fifth and had a very personal attachment to the place as it was the location for many family events over the last 4-5 years and we always made a point to try to stay there - I am not the kind of person who typically writes complaint reviews but this shift in customer service was a disappointment. One our next trip we will check out the Kimpton Hotel Monaco in Pittsburgh. TRIPADVISOR.COM USER
Great Stay for Pitt Homecoming
Oct 27th, 2019
Enjoyed a family visit for Pitt Homecoming. A short, scenic walk to campus. Loved this boutique hotel and its unique history. Take the time to read about this home and the interesting personalities who stayed here. Our room was cozy. Breakfast was great. The interior is magnificent. TRIPADVISOR.COM USER
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