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at the Mantra Boathouse Apartments
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Nov 17th, 2020
Good views, friendly and helpful staff. Close to everything. Proximity to downtown attractions, shops and other facilities. Pick up and drop off at hotel. Quiet and peaceful surroundings. Easy walking areas and accessibility to rooms and facilities was excellent. TRIPADVISOR.COM USER
It's all about Customer Satisfaction
Nov 1st, 2020
Unfortunately, you won't find customer satisfaction at Mantra Boathouse! This is our second stay at Mantra Boathouse. The first was for 2 nights in room 204. There was a palm tree blocking most of the view of the marina from the balcony. We decided to try again and booked for 5 nights. I called the hotel directly as I wanted to ensure that we had a room with an unobstructed view of the marina from the balcony. Upon calling the hotel directly I was told that I had to be put through to central reservations for the booking. During the booking process with central reservation, I asked for a room with an unobstructed view, and that a note be placed on the booking that the room is unobstructed. I was assured by the booking agent that a note would be placed on the booking for the hotel to read. We arrived for check-in and were allocated room 306. Room 306 has a palm tree obstructing the view of the marina from the balcony. I went back down to reception to ask to change rooms and was told that as we had entered the room, due to COVID-19 a deep clean would have to be done, and Housekeeping had finished for the day. I was further advised that no other rooms were available for us to be moved to. I asked to speak with the Hotel Manager and was advised that the Hotel Manager was off-site in a meeting and would contact me on their return. "Kelly" the Hotel Manager called and stated that I wanted to talk to her about a "tree issue". I met Kelly in room 306 and explained the whole booking process story. Again Kelly advised that there were no rooms available and she would try to find a non-obstructed view room the following morning for us to move to. While in the room I pointed out the previous deep clean of the room must have overlooked the dust on the bedside tables, the plastic wrapper left on the bedroom floor, the accumulated dust on the extractor fan in the bathroom, and the dirty mirror where it looked like someone had sneezed on the mirror. Kelly called the next morning at approximately 09:30 to advise that the only room available for us to move to for the remaining 4 nights had a partial obstruction to the left from another palm tree. What was surprising is that room 305 ( with no obstructed view)was vacated that morning, and a clean done, although we were not offered that room or the remaining 4 nights. The guest only stayed 1 night in room 305. Why could we not have been moved to room 305, as we were staying for a total of 5 nights. TRIPADVISOR.COM USER
Gateway to the Whitsundays
Oct 27th, 2020
Whether you are a couple or a family, this property offers great location and facilities. A short walk to town and all major amenities, the quality 2 and 3 bedroom apartments offer plenty of value for everyone! TRIPADVISOR.COM USER
Oct 27th, 2020
Perfect location, short stroll to the Main Street and close to restaurants. Walking distance to Boathaven Beach and the Cruise Whitsundays Terminal. Apartment was clean and well furnished. Would definitely stay here again. TRIPADVISOR.COM USER
Worth a stay
Oct 24th, 2020
Would recommend a stay at the Boathouse. Well located and close to everything. We have booked another stay for Christmas. We travel to Airlie Beach a few times a year from Mackay so this will be our base in future stays. TRIPADVISOR.COM USER
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