Marina del Rey Hotel

13534 Bali Way | Marina del Rey, CA 90292-6915  [SEE MAP]Marina del Rey, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Very Comfortable and Quiet 4 star Hotel

Aug 14th, 2019

We enjoyed a three night stay here at the height of summer. Although there were many kids in the hotel, our room was always quiet, perhaps because it was at the end of a corridor. The hotel staff were attentive and the parking attendants always had our car out quickly whenever we needed it. (The hotel has a nice texting system whereby you text your stub number to them and they tell you when to come down to pick it up. This always worked well.). We did not eat at Salt the restaurant so cannot comment on the food. One day the room was not made up till late afternoon even though we had vacated it early in the morning. There is no turndown service and we had to request an ice bucket two nights running because there wasn’t one in the room. On the plus side, the bathroom was spacious and the shower worked very well. No nightlight that we could find and the bathroom switch turned on overpoweringly bright lights in the middle of the night. The hotel is really not close to anything so you will need a car and you must valet park it. There is no self parking available nearby. Despite these small drawbacks I would recommend this hotel for its staff and its quiet location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

lovely to be right on the water

Aug 12th, 2019

I had a marina-view room on the 3rd floor. Very comfy bed, good blackout curtains for a decent sleep, and a very spacious room overall. You can't beat the location, and the hotel has great amenities, including bikes for rent, a pool, and a good restaurant on site. You can't really beat having breakfast on the deck as the boats head out on a weekend morning. It is a very nice hotel in a fantastic location, and even though I only stayed a night, it felt like a vacation. The only thing I wasn't crazy about is the party atmosphere at the pool--it was not restful, though I'm sure it appeals to younger travelers. Overall a great stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Compliment to Nancy

Aug 11th, 2019

I appreciate a lot Nancy her kindness and help on resolving a severe problem with a rental car shop. In fact, my rental car was in a totally flat tire from the first day from LAX airport to the hotel. I asked to the shop to tow the car or come over to the parking lot at the hotel to repair it. However, the owner of the rental car shop (Atwest rent car) told me that I have to pay $150 and subsidiary fee for many dollars per hour for the visit of engineer via phone though I bought an insurance ($18/d). I appealed and argued on this issue with him, since the spare tire was at the back of the car, so it's just required to replace of the punctured one to the spare. (Also, the car has a lot of problem because it was over 78k miles run Versa of Nissan) How suck the owner of the rental car shop does? Forturnately, I could have met Nancy at the concierge, she is expertised in many problem related to the law and highly experienced in a variety of domains. She tried to give a call and start to argue with the owner for me. He replied that he cannot refund neither change the tire in free of charge as same as he did to me. And, I should have changed the tire by myself (or pay the fee at a repair shop by myself) He was awful and screwy. She continued to argue and let him do something for me. (He was still bad until the end of the phone call) Afterwards, she found someone of the hotel in specialty of engineering for me. They were offering me a suggestion together (change the tire at the repair shop by myself, then go back to the rent car company. Ask to exchange with new car). I just followed their advice then I got a new car with under 6k mile run Elantra of Hyundai which seems much safer. I am so thankful, through this comment, I'd like to my deep gratitude again to Nancy. If you have any problem during your stay here, find her, Nancy! She is a kind and helpful superwoman. She is. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

harbour view from more or less all rooms and nice room with balcony

Aug 8th, 2019

Quiet harbour view, good restaurant with nice options to sit outside not under ac, perfect breakfast with friendly staff and with the bike you can easy drive to Venice beach. The room are new and each with a balcony. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Jewel in the Crown

Aug 6th, 2019

My husband and I stayed at this hotel for 9 days in June after a visit to Las Vegas. When we arrived we were given a room facing the car park, there was no problem with the room but the view wasn’t what we had in mind for our 9 day stay, we were told the hotel was full and we should ask to change the room in a day or two. Obviously we felt very disappointed. The next day we spoke to the concierge Nancy who is as amazing as all her reviews. She is so warm, helpful and friendly, we told her about our room issue and she was straight onto the case. In her words “we can make this happen!” The following day she had arranged for our bags to be moved to a marina view room on the upper floor with a dual aspect balcony. We were so happy. We also had little treats left in our room such as a plate of fruit and nachos on another day, all compliments of Nancy! The restaurant food was excellent and so was the service and also the bar staff. The terraces with fire pits and views over the marina on both sides of the restaurant are very comfortable and relaxing. We also enjoyed the pool area with complimentary towels and heated pool. We only hired a car for a couple of days to visit Palm Springs and the rest of the time we used Uber when needed which worked well. The hotel is a long walk from Venice Beach area. There are a couple of good restaurants in close proximity. I would say that the staff from this hotel go the extra mile with their customer service and the Jewel in the Crown is Nancy who is fantastic and absolute asset to this hotel, thank you Nancy 🤗 TRIPADVISOR.COM USER 

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