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Jun 25th, 2019
Too many kids in the pool. The pools were not clean and they remained murky our entire stay. We did not dare get into the pool. The bed was too hard and uncomfortable, imagine the sound of plastic every time you moved. This place is only good for a family with several children. the service was bad. TRIPADVISOR.COM USER
Amazing Vacation, Excellent Service!
Jun 24th, 2019
My family spent a super week at the Marival Distinct Luxury Residence. The accommodations and food were excellent. Our three-bedroom suite was modern, clean and had great views of the beach. What made our trip especially great was the exceptional service provided by the Marival staff. We spent the majority of our days at the beach/pool, and rented a cabana. The concierge team, led by Carlos Pineda was fantastic. Carlos made sure that our cabana was ready everyday, we had fresh towels, extra beach chairs and all our needs met. Our waiter Edgar Ivan, was more than 5-star. He attended to us at all times, providing drinks and food whenever needed. The service we received from the beach concierge truly made our experience special and we highly recommended renting a cabana during your stay. We have been to several all-inclusives and the personal service provided by Edgar, Carlos and the rest of the staff exceeded all others. Can't wait for our next family vacation to Marival! TRIPADVISOR.COM USER
So Much Fun!
Jun 23rd, 2019
Earlier this month my husband and I and two other couples all celebrated our 30th Anniversaries together at the lovely Marvial Residences. First of all, Thankyou, Thankyou to our Platinum Member friends who were able to host us and share this jewel of a property on this very special occasion. The rooms are beautiful, spacious, clean and have a large living room, balcony to relax on and a full kitchen (that we didn’t cook in 😬, but the refrigerator was stocked daily with beer, a variety of soda and bottled water.) Soaps and lotions in room were delightful and the turndown service in eve was a nice touch. There is a special pillow menu and the beds were comfy! We didn’t cook because there was an excellent selection of food choices at the various restaurants, the Sky bar was fun and I throughly enjoyed the Tapas. Poolside it was the augachile that made my day and black walnut (nois) ice cream was just delightful. Hands down my favorite meal was breakfast due to the tremendous spread that was laid out. There were pancakes, waffles, croissants & Mexican sweet breads, freshly made Chantilly/whipping cream an omelette station, fresh fruit smoothie section, chilaquiles station, bacon, sausage, specialty meats and cheeses, fresh fruit, yogurts and granola. In addition, hands down the most Bomb Breakfast Tacos of fresh corn tortillas made to order in front of you!!!! My pic was Tacos al Pastor with squash flower, grilled onions, poblano and cream sauce topped with a fried egg, also made to order and some quacamole, salsa and red ride beans. I’m still dreaming about the breakfast tacos and missing Marival! The beach was a short walk and the service at the beach was efficient and super friendly. We loved meeting Paco/Francisco, Ernesto & JuanCarlos, they are excellent beach and poolside waiters. The bartenders throughout the facility went out of their way to make any drink you like and they had a fine selection to do so. In addition I have to mention that the entire staff was exceptional, everyone we had contact with was bilingual so that was never difficult and they worked extremely hard to make everyone’s stay memorable. In addition, I just have to mention how kind and honest the staff was, on day 8 unfortunately I left my phone which has my wallet attached, yes with ID, money and credit cards, in the hotel lobby bathroom and didn’t realize it till a 1/2 hour later which by this time we were visiting the other Marival Emotions beach club. We spoke to the bartender who called our Concierge Carlos back at the Distinct Residences and he personally went and found my wallet and returned it to me with everything in tact! Although my husband and I have traveled extensively throughout Europe, North & South America and have been to another all inclusive resort in Playa Del Carmen, Mexico, we found this resort a wonderfully enjoyable respite, truly relaxing. There were many tours and activities available however, we spent long days at the beach, pool and spa and never felt the need to leave the two Resorts. There is much talk about the safety of tourists in Mexico, so I want to add that we felt very safe the entire time. Our hosts had arranged for Marival to pick up and drop us off at the Airport so we avoided the zoo like atmosphere of Taxis and had no worries the entire trip. In total we had a very memorable experience and would definitely recommend Marival Residences! TRIPADVISOR.COM USER
Exceeded our Expectations!
Jun 23rd, 2019
This was by far one of the most relaxing vacations we have ever been on! Marival has done a great job of putting together a beautiful all-inclusive resort. The rooms at this resort are the size of a small apartment and impeccably clean. The hotel grounds are peaceful and well maintained. The restaurants on the premises provide a really good variety of food choices and the views from the beachside restaurant Mozzamare and from the rooftop bar added great ambiance. We really loved spending our days at the beach talking with friends, reading a book and enjoying the sounds of the waves crashing on the sandy shore. But by far what made our stay most enjoyable was the staff! Everyone was friendly, industrious and took pride in their work. The head concierge Carlos goes above and beyond to provide great service. He made several restaurant reservations for us and arranged for our airport shuttles. Paco and Ernesto at the beach club along with the rest of the staff waited on us hand and foot. We never wanted for food or drink as their attentiveness kept our glasses and our bellies full. Juan Carlos at the pool was another gem. He was super friendly and genuinely cared for us as if we were friends. Lastly we would like to congratulate Marival for their training and hiring practices. All of the employees we came in contact could not have been any friendlier. It was also evident to us that Marival goes to great lengths to provide employment and find positions for a variety of age groups and for individuals with limitations. This hiring practice not only dignifies the employees but also provides for a healthy balance of age, youth and experience. This also added to our appreciation for our Marival vacation. TRIPADVISOR.COM USER
Great! But the open bar is cheap.
Jun 20th, 2019
Great hotel, great location, big and clean rooms, overall great service (some of the service people are amazing), food is good (not outstanding but really good) the beach club and the restaurant in the beach club are amazing BUT the open bar is really cheap, something happened and they adjusted the menu to really ordinary options, for example: whiskey - passport scotch, Ballantines and red label .... really? Vodka: Smirnoff, eristoff Brandy: Torres 5, Don Pedro, no Baileys.... terrible finance decision that impact the overall experience. I had a conversation with the chef (really great guy) and with the concierge and they accepted to offer me black label and baileys but as an exception, hopefully they change again the direction. Thanks. TRIPADVISOR.COM USER