Market Pavilion Hotel

225 East Bay Street | Charleston, SC 29401-2608  [SEE MAP]Charleston, SC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Drinks at the rooftop bar

Jan 23rd, 2020

Absolutely wonderful rooftop bar overlooking Charleston and the harbor. The drinks and apps are wonderful, they have big heaters to take any chill out of the air. Plan to head to the rooftop for sunset! Perfection!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Under renovation - reservation canceled two days prior to check in

Jan 13th, 2020

I was informed two days prior to arrival that my reservation was canceled due to renovations which feels very unprofessional. I don't understand why this was not disclosed on their website during the booking or when I called to confirm my reservation since I didn't receive a confirmation email. Luckily there are plenty of other options for lodging nearby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

2019 Market Pavilion Tree Lighting Celebration

Jan 2nd, 2020

This is our sixth Tree Lighting Celebration, and it gets better each year! There is always festive holiday music and gorgeous decorations, traditional Christmas eats and drinks, and a giving spirit! It's so wonderful to see the hotel and its guests giving back to the Salvation Army and others during the holiday season. Not to mention, the best Santa EVER! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Solid 4 stars- but not 5

Jan 2nd, 2020

If you just want the summation: this is a nice hotel with some special touches and convenient location to restaurants and shops. I doubt you’d be disappointed staying here. If you’re looking for details: first, the good- this is a clean hotel, nice rooms. They have coffee available on our floor by the elevators and in the morning, they added pastries. Very nice touch. Also- nice turndown service with cookies included. Our pillows were pretty flat, but for me that was a good thing because many times pillows are puffed up too much to sleep on. Bathroom was elegant and including an actual bath mat in addition to bath mat towels. Toilet paper was above average in softness and towels were above average- heavy towels and just big enough to cover me at 5’5”. Things that didn’t go so well: first impressions matter. When I arrived at the front desk, the front desk lady was on the phone talking to a prior guest. No problem. But what would’ve been nice would’ve been a simple eye contact with me or a pointer finger to indicate “I’ll be with you in a minute” - just some sort of quick acknowledgement that I existed and was standing in front of you. No such luck however, so I played candy crush on my phone until she was finished. Second disappointment was the concierge service. I called the day before to ask about making us reservations at a local restaurant. I had gone online and saw this restaurant only had availability very early or very late and I was hoping for something in between. So my husband leaves the concierge a detailed message and requested a call back. But they never called back. So I called the concierge directly. She told me the same available times that I saw online with a “sorry”. Okay fine. So I called the restaurant directly. Got a 7:30 dinner time directly with the restaurant. To me, the point of concierge service is to give you tips, recommendations, help with reservations, etc. I did more than the concierge and it wasn’t that difficult. I would’ve appreciated a “well I’m only seeing these times available, but let me make some calls and I’ll get back to you in an hour”. As it stands- I don’t see the point of this service if I can do more myself. Tiny oddity- they have a highly regarded restaurant on the first floor- but you have to walk “through” the restaurant to the front desk which is in the back. A bit awkward. Along the same lines- they have some sort of bar at the top of the restaurant. We never saw it. But because it’s a bar/club, they check ID’s at night going into the hotel whether you are there for the bar, the restaurant, or a hotel guest. Never in my life have I seen something like that. Bizarre. Anyway- overall, it IS a nice hotel with some nice details, but some things kept it from reaching my 5 star. A solid 4 however and I wouldn’t steer anyone from not staying here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pavilion bar

Jan 1st, 2020

A buddy of mine and I visited pavilion bar and it was all because of Viva. She was talking to us on the street and convinced us to go up! Doesnt hurt she was beautiful but the view upstairs was almost equally as stunning. Great drinks and bartenders too. Go. And hopefully you will meet her too TRIPADVISOR.COM USER 

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