Market Pavilion Hotel

225 East Bay Street | Charleston, SC 29401-2608  [SEE MAP]Charleston, SC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Bad manager

Jun 22nd, 2019

My wife and I booked a three day stay at this hotel. the manager was rude. we were unable to use our voucher for around fifty dollars that came with every days stay. the resturant was full as well as the bar. the next morning we spoke to the manager as to why we were not able to use the voucher. His reply was "to bad" and not his problem, "policy" . we checked out and went up the street for the next two nights. all the hotels are busy so i guess this manager did not care if we left or not. would never go back. and by the way as we were leaving this same manager was arguing with someone else at the desk. does not look good. I would fire this manager if he worked for me! There are alot of hotels in this area. book early and stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average rooms but horrible culture

Jun 18th, 2019

The general culture in the entire hotel is off. It's like none of the staff understand why they wanted the job to begin with. If you interview for a job that serves the public then you have to put on a smile and at least fake it. I felt like we were lucky to be there...like the attitude of the cool collage bar on penny beer night. At almost 400 per night they should at least fake it. The amenities were solid but didn't outweigh the fact that the room is hot. We only had a 3 night stay but were glad to move on. With the exception of one bartender on the ground level and a very kind valet, everyone else didn't have time for you. "If these stupid guests would get out of the way we could do our jobs". TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Visit South -East USA

Jun 15th, 2019

On or visit to East of USA, we slept two nights at The Market Pavilion hotel. Reception desk staff very friendly and very welcoming. Room was well equipped, kink size bed very comfortable . Bathroom very baste with high quality toiletry . Very clean room. Hotel location , very good , almost every location can be reached by foot. Overall, we were very satisfied from this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Execellent Hotel

Jun 13th, 2019

This hotel is by far different than most regarding customer service. From the front desk, to the maid service you can see that they take pride in offering the best in customer service. the emplyoees take pride in what they do going the extra mile in being sincerely helpful with an obvious positive attitude and a smile on their face. Chain hotels could lear a lot from this independent hotel. The location of this hotel is outstanding and as far as I am concerned this is the only place to stay when in Charleston. Would definitely stay there again when in town. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Four Point Five

Jun 11th, 2019

If we could we’d do 4.5. We Loved the style and size of our room. The room service was impeccable. We didn’t have to ask for anything. Fresh towels, water, cookies, turndown service. The concierge floor services were totally worth it. The staff is really professional and helpful. I’d definitely return. The only things we could say are that the water pressure could be better. There were no clear recycling containers, so we kept bringing things down to the front desk. We didn’t see any place on the housekeeping cart for recycling. Also we had a few issues with the tv, but we were told it might have been the rain. TRIPADVISOR.COM USER