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at the Chicago Marriott Schaumburg
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Stay Here When in Schaumburg
Sep 27th, 2020
I very much loved my stay at the Chicago Marriott Schaumburg, and I believe it’s worthy of 5 stars. The location is very prime, close to the Schaumburg/Woodfield Mall and several corporate offices, not to mention the highway. I drive a power wheelchair, and I actually took the sidewalk all the way to a bus stop near the mall, which was awesome to be able to do! Loved the location. Staff are super kind, professional, and representative of Marriott service! I specifically requested a quiet room facing away from the major freeway, and my room was indeed opposite the traffic, making it as quiet as I could ever ask for. COVID-cleanliness was apparent in my room and in all common areas, and masks/social distancing was implemented. Kudos to the hotel for succeeding with cleanliness and upkeep amid the pandemic! Next time I’m in Schaumburg, I’ll definitely book a room here again. This Marriott is a paradigm for others in the area and across the country. Recommended for all! TRIPADVISOR.COM USER
Possibly go elsewhere
Aug 24th, 2020
Overall stay was okay but hotel does not offer grab and go for breakfast like some others that are just as nice but don't cost as much. The room I was in, there was a leak in the bathroom, the ice machine did not work on my floor although the front desk attendant called it in, there was no housekeeping service over the weekend, the pool isn't open but the bar was-HMM. Defintely wouldn't recommend people to stay here until after you all did more to open up-especially with you all still charging the same rates but giving less services than other hotels in the same class/ranking as you all. a bit disappointed overall. I get the covid restrictions but I have seen other hotels schedule pool openings, have grab and go, etc.. TRIPADVISOR.COM USER
Excellent business hotel
Mar 8th, 2020
I’ve stayed at this hotel periodically for the last few years. The recent renovation has nicely renewed the rooms and common areas of the property. The breakfast is usually pretty well serviced and the omelette bar is a nice touch. Highly recommended. TRIPADVISOR.COM USER
Jan 26th, 2020
The positives- Very nice staff. Nice lobby. The negatives- The toilet never flushed completely. The shower door was off it’s hinge. The shower grout looked dirty. The walls all looked scuffed. The outlet by the nightstand didn’t work. The walls seem very thin. We could hear highway noise. Overall we were disappointed with the quality of this hotel. TRIPADVISOR.COM USER
The service Makes the Hotel!
Jan 20th, 2020
Needing a break from everyday life a friend and I headed to Schaumburg for a girl's weekend. On arrival, the shuttle driver ran to hold the door. Both front desk employees greeted me. When I asked if they had a luggage cart, all of them were out. But,front desk employee Ryan Makenzie (I really hope I got that right) went and found a large dolly. He then went outside, loaded our luggage, escorted us to our room and refused a tip. It certainly wasn't required, but was much appreciated. We ordered food from outside delivery services twice during the weekend. (Epic fail but for another review.) Both times, the staff called to make sure we ordered and then granted the driver access to our floor. When our breakfast delivery arrived with no eating utensils or condiments, I went down to the restaurant. They were incredibly kind & immediately provided what I needed. When that breakfast was horrible, we tossed it & ordered room service. This was a rare occasion where room service was less expensive than ordering delivery. The food was AMAZING & portions were huge. I called for late checkout & was surprised to learn check out time is noon . They gave us 1pm, no problem. When I had an unexpected work issue just before 1pm, they made it 1:30pm; no questions asked. If you look for imperfections, you will find them. It's an older hotel that has been remodeled. But, it was clean and everything worked as it should. Many thanks to the staff for a wonderful relaxing weekend! TRIPADVISOR.COM USER
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