Chicago Marriott Schaumburg

50 N Martingale Rd | Schaumburg, IL 60173  [SEE MAP]Schaumburg, IL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Never again.

Jul 17th, 2019

I am sure if my room wasnt located next to elevator the hotel would get a 4 star rating. If you are room 913 you can hear everytime someone uses the elevator. This room should never be rented out. Since there are no other rooms available (hotel sold out) means the elevator is being used every 30 seconds. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Customer Service

Jun 30th, 2019

To whom it may concern, I wanted to take a moment to communicate how incredibly grateful I am of the “Outstanding” customer service received this past weekend. Thank you to Ryan Faetz for his gracious accommodation of our group. We strive to work with venues that will help us create an optimal experience for our students. When the "behind the scenes" works collaboratively and respectfully together we can produce amazing results. When your team goes above and beyond for our staff and students it is extremely appreciated. With that said I am writing this letter as a humble note of appreciation for the outstanding customer service provided right off the bat at the front desk from Daniel and Heather. by Ryan Guest) and the entire staff working this weekend from Mike at PSAV to Salim - banquet manager and the hardest working individual we know here "STEVE" who took incredible care of us! Their ability to provide quick, reliable, timely service exceeded our expectations. I really commend the positive “can do’ attitude all employees displayed this past weekend. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Also their professional and "Ritz Carlton” level of service was so memorable that I have already ensured our event booking department will book at the hotel again. It is because of such great people as them that are service oriented, that make us book with with your hotel chain in mind. Please extend my gratefulness to them all. They are all “Above the Line”. Respectfully, Anthony Fortune Builders Inc. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Service for business traveler

Jun 23rd, 2019

I received great service and response from this Marriott. The front desk is most helpful, and the staff at M club outstanding. It makes the necessary travel with business a little more tolerable. It is an older property undergoing remodeling with more improvements to come. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We have hosted numerous large scale charity events at this Marriott

Jun 18th, 2019

This Marriott and its staff have been absolutely wonderful over the last five years of hosting our annual 500 person charity for Cancer. They have not only always been over the top helpful, but they have been accommodating, dynamic and kind every step of the way! I love the staff Andy love the new renovations! The Pink Tie firemen's ball will be held there for years to come! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Under construction

Jun 13th, 2019

I am sure this is normally a nice hotel. This place was under construction during my recent stay. The room had a faint smell of chemicals. Not so strong it it was intolerable but certainly unpleasant at times. Room cooling duct was completely uncovered (a gaping hole in wall...weird). The hallway between the lobby and the conference room was dusty, noisy and unsightly. Maybe give it time to literally let the dust settle. TRIPADVISOR.COM USER 

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