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at the Marriott Tuxtla Gutiérrez Hotel
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Mar 28th, 2020
Changed my travel plans, and instead of staying 3 days in Tuxtla, I only stayed one. The hotel is one of the best of the Marriott brands that I have been in while traveling in the US and Mexico. Unfortunately, the time traveled was marred with news of COVID-19, so hotels were starting to become empty. I will return though as Chiapas has so much to offer. TRIPADVISOR.COM USER
Great building, so-so hotel
Nov 24th, 2019
As a three-star hotel, it is fine. How it is being given a higher rating and the name "Marriott" I don't know. The giant patio, designed to look like a jungle, was a great idea...but today the pool paint is peeling and the whole thing only looks good when lit up by night. Service was poor: their card keys deactivate continuously and they know it, but it hasn't occurred to them to explain to their guests how to deal with this. Ask for ice and you are sent on a wild goose chase only to discover, at the end, that the machine stopped working long ago. Our toilet and sink were both clogged. Had to use ice bucket full of water to get toilet to flush...every day! Windows were filthy dirty...ah, well, I could go on and on...The Marriott folks should be ashamed. TRIPADVISOR.COM USER
Lunch at the Marriott
Nov 8th, 2019
Our group had a wonderful lunch at the Marriott. Their specialty was beef and that is what we had. Very tasty. Superior service. Our order of Mexican coffee was made tableside and was quite a show. Would recommend eating there. TRIPADVISOR.COM USER
Oct 6th, 2019
I loved the hotel but not the atmosphere. When we paid our ticket for our food the waiters never brought our change multiple times. They tried ripping us off by giving us the wrong ticket that was twice the amount of our bill. Very dissatisfied with our experience. TRIPADVISOR.COM USER
Very nice business hotel and gateway to Chiapas attractions
Jul 29th, 2019
We stayed there for 2 nights and had 2 adjacent rooms on the club level for our family. I would highly recommended the club rooms, not so much for the lounge (breakfast was disappointing, so we opted for the buffet breakfast in the main restaurant for a small upgrade fee that was more than worth the price) but for the view (they also have much bigger windows than the regular rooms). Nice pool in the courtyard, spectacular lobby! TRIPADVISOR.COM USER
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