Marriott's Crystal Shores

600 South Collier Boulevard | Marco Island, FL 34145-5604  [SEE MAP]Marco Island, FL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Wonderful beach vacation

Jul 28th, 2020

We stayed in a 2 bedroom villa in the Osprey building (closest to the beach) in room 1009. The balcony (2) afforded wonderful views of the beach without the blasting afternoon sun. Any of the higher floors in the -07 and -09 rooms would be great! The villa was immaculately clean and had everything we needed for our 5 night stay. There was never an issue getting chairs by the pools, even with reduced chair capacity due to Covid. Most people wearing masks and doing a decent job distancing. The beach is really nice here and there are some places to eat and shop nearby (though we cooked in our villa). We will definitely be back, and hopefully the activities and hot tubs will be open then. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Outstanding Guest Service

Jul 25th, 2020

This was our second stay. The hotel has expanded greatly since the last visit. Reservations, check-in, guest services, pool attendants, security, housekeeping, workers sanitizing all areas, the list goes on. All hotel personnel went above and beyond to make our week's stay a perfect experience! Hotel is a popular destination in a great beach location, so book your stay early, early, early! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Spotless and Sanitized

Jul 21st, 2020

I am a MVC owner and frequent property. This past weekend I visited again and was one again impressed with the cleanliness of Crystal Shores. In an over abundance of caution, I Clorox wiped every inch of the room. I have to say, there was not a speck of dirt or dust. The staff is often seen cleaning the common areas with a smile. Not only is the resort clean but truly beautiful. The staff is always polite and welcoming. I will continue to visit and commend the housekeeping team for all their hard work during these trying times. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Beautiful area and very clean room

Jul 21st, 2020

We had a very nice stay at this resort. The pool area etc. were VERY clean. The only reason I did not give them all stars was that the front desk folks were not the friendliest. What ever question we asked, from asking for a highter floor room to using facilities at the JW Marriott to getting a later check out than 10.. was always the canned response of "we are a vacation club and can not do that." Even when you asked for a manager the response was the same. The two bedroom condo was beautiful and very nice. The pools were also very lovely and clean. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous Vacation!

Jul 20th, 2020

Excellent vacation! Everything about the hotel was wonderful- phenomenal customer service, super clean rooms & amenities, spacious rooms, breathtaking views from our balconies, convenient walk across the boardwalk to the beach, yummy restaurants (the best pizza we've ever had from the pizzeria), and a gorgeous kitchen in our room which we used everyday for breakfast and dinner (which gave us great peace of mind as well as saved us lots of money). Also, very conveniently located across the street from 2 great souvenir shops. Everything we could ask for and more. We would recommend this hotel hands-down to everyone and will be back. TRIPADVISOR.COM USER 

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