Marriott's Desert Springs Villas I

1091 Pinehurst Ln | Palm Desert, CA 92260  [SEE MAP]Palm Desert, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

disappointment

Aug 13th, 2020

My inlaws said this is the BEST marriott in CA so my husband and I decided to come here for our 10 year anniversary (we live in WA). Everything was great at check in, the Concierge desk had great recommendations for local restaurants, was extremely friendly and funny. Unfortunately that is were the great service ended for me. They assigned us our room and my husband and I were excited to see the beautiful property. We went up to our room and it looked like it was still occupied. When we opened the door, we saw beer bottles on the table, towels and trash on the floor, and the bedding was bunched up in the middle of the bed. Clearly the room was not ready for us. We went back to the front desk and the check in attendant nonchalantly said "Oh it's already occupied we will just find you another room". I have stayed at many Marriott properties but this is by far the worst experience I have ever had. If we hadn't traveled 2 states away for this trip I wouldn't be staying, I will update if they make my stay any better. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

BE AWARE!

Jul 29th, 2020

They only send you an email a week before you reservation letting you know that you must have a reservation for the pool! Each party is only allowed to be at the pool 2 hours per day. You go to Palm Springs to be at the pool, enjoy a cocktail, and relax. I wish they would have notified me as soon as I booked my birthday trip here with my family that there would be a reservation requirement and 2 hours max. Extremely angry and disappointed. They should work with other Marriott hotels in the area and transfer reservations over to another property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed

Jul 22nd, 2020

Just checked in at 3:00pm a little early since check in is at 4:00pm. I knew about making reservations for pool so I text a number to make a reservation and did not get a response. I had to call front desk and now I'm told it is too late and there are 50 people on waiting list. I would not have come if it was going to be like this. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Here with Virus Ruled

Jun 25th, 2020

Here with friends for several days. You have too reserve the pool thru the staff. Main pool closed and smaller pools being used. Check in pool with face mask for 2 hour period, water offered, chairs are cleaned after each use. Limited entry and system seems to be working Cleaning supplies in the room to sanitize TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great accommodation

Apr 2nd, 2020

The accommodation in this area of Palm Desert was great. We had adjoining apartments. One had a big king size bedroom, with two bathroom areas, a big seating area and dining table, plus kitchen area. It also had an outside seating area, with a shared bbq area. The second apartment also had a kitchen area, living space and large bathroom. We booked this areas it was close to Indian Wells tennis. The area was lovely, pretty close to the other tourist areas too. Felt really safe and comfortable in these great apartments. TRIPADVISOR.COM USER 

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