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at the Massimo Plaza
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The Ideal Location
Oct 3rd, 2020
Great hotel in the perfect location right in the centre of Palermo - friendly and efficient staff who spoke perfect English and were always available to offer advice on restaurants and places to visit. The hotel organised the transfer from and back to the Airport which worked well 😃 TRIPADVISOR.COM USER
Aug 11th, 2020
The hotel is beautiful, the courtesy of the reception is unique and the quality of the service. Only the breakfast was terrible, nothing special, no traditional food, all standard, like in a hotel three stars. It's a pity. TRIPADVISOR.COM USER
Excellent location and Service
Jul 25th, 2020
Excellent customer service. Staff all spoke very good English and were courteous and engaging. The location is super right opposite the Massimo Theatre and on the main street Via Maqueda where there are lots of street food options and trattorias down the numerous side streets. The cathedral and normal palace are within walking distance. It is about a 20 minute walk to the railway station so we made use of the airport transfer service which was great. On arrival the staff carried our bags up the stairs into the hotel. All staff wear face masks and there is plenty of hand sanitiser available. Breakfast was served in the room to reduce risk of covid. Minor downside was that the safe was not working when we arrived. However, this was quickly fixed and meanwhile the hotel looked after our valuables. Our room was at the back of the hotel with no view but it was very clean, comfortable and quiet. Palermo is interesting. I would definitely recommend this hotel for a one or two night stay. TRIPADVISOR.COM USER
We haven’t even stayed there yet, this is about the customer service
Mar 15th, 2020
We can’t say enough about the customer service of this hotel. We have had to change our plans due to the virus. This hotel has been the most flexible with us in changing our dates and helping us make sure or Sicily vacation can still happen. Our thoughts are with the Italians during this time and we can’t wait to be there in January! TRIPADVISOR.COM USER
dirty and neglected rooms. very bad attitude of the staff
Mar 11th, 2020
The staff at the reception were very uncooperative and antipathetic. They gave us rooms at the second floor that were dirty and very badly maintained. A bed was broken. The shower was broken in another room. The glass was broken in two rooms. some of the rooms were stinking and not clean, When we asked to change they lied and said the hotel was full and than we found out that all the sicth floor was empty. when we asked for more pillows they said they don't have more pillows and later we found out they have a lot, and so forth. TRIPADVISOR.COM USER
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