Mauna Kea Beach Hotel, Autograph Collection

62-100 Mauna Kea Beach Drive | Kohala Coast, HI 96743  [SEE MAP]Kohala Coast, HI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Nice resort however service was a disappointment

Sep 15th, 2019

This review pertains specifically to the hotel's handling of breastmilk that I was pumping for my baby. As a breastfeeding mom, I took a small vacation away with my husband as my parents watched my 4 month old. I called ahead of time and was assured that the hotel would be able to handle putting my pumped breastmilk in the freezer, and then asked again when I checked in. Everyday someone picked up the milk and we tipped them for helping us put it in the hotel freezer. However, at checkout, turns out that the bags were put in the fridge and not the freezer, and so most of it had to be thrown out. This was particularly disappointing as the service at manta, copper bar, and hau tree were great and we loved the staff, however this was so important to us and our family that we could not believe this had happened at such a nice resort. Manager apologized, but only after this was mentioned at checkout, without anything comped. We enjoyed our stay otherwise, but were so upset by this that I had to leave this review. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice summer stay with our family

Sep 15th, 2019

Truthfully, I was not expecting much as I usually find Marriott hotels to be too corporate for me. This place is the exception. The actual rooms are pretty standard but the hotel stands out because of its beautiful beach and ocean views. It was the nicest beach we experienced during our whole trip. The sand was nice, the water was great, the views were stunning. In general, the grounds were very nice and the views from breakfast and other areas were always impressive. There was also plenty of activities from tennis, golf, hula dance lessons, yoga, and on and on. We had a great time for all 5 nights we stayed there. If you wanted to upgrade the already great experience, spend money on the rooms and building more impressive pools (one adults only please) that would match the level of the rest of the resort. Still without its worth the stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous, we booked through Luxury Escapes, leaving was hard

Sep 13th, 2019

This was our first trip to the Big Island of Hawaii, and we stayed Mon to Sat. We drove up from Kona Airport, and upon arrival got a traditional greeting, flowers/ beads included. Main building, restaurants are open, facing the water, and a great place to stay cool. Concierge and reception very helpful, see below. Some state, national newspapers and NYT summary (with listing of resort activities). Usual range of shops. Water, banana bread and fruit ready in the room. The rooms - we had a ocean view room towards the southern end of the property, behind the grassy area with palm trees with lotsa seating spaces - are well designed, practical, properly maintained and up to date. No noise from corridor, and there are double doors just to be sure. Upon entry there is a toilet, bathroom with double sink, rubbish section has recycled and trash sections, storage, and shower (make sure you put out the bathroom mat to catch some water bound to get through)/ bathtub area. The bathtub area can be open though a window to watch towards the ocean or shaded through a screen. Bathrobes, good collection of towels (also for beach or use whilst out towels available for off resort use near beach restaurant). L’Occitane essentials. Hairdryer. Proper shaving mirror. In the room there is a wall unit which can close to hide the TV (range of channels and streaming services, no AppleTV or Google Chromecast or Roku though), and which has a range of connectors, including a HDMI cable ready to go. It also has easily accessible powerpoints. Mirror. One of the bedside tables had a clockradio with a bunch of different charging points (USB A, B etc). Enough space next to wall unit for two intercontinental sized suitcases to be left open. The balcony doors we mostly left open, preferring to use the flyscreens and ceiling fan, rather than the airco (which has Centigrade and Fahrenheit settings). Besides comfy furniture, balcony has a small drying rack. Temps were in the upper twenties to mid thirties Centigrade during the [mid Sep period] day. Comfortable loungey chair, same for bed and hard and soft pillows. Additional storage drawers near coffee/ tea/ minibar/ water station, with a few types of classes. Empty minibar though. No corridor noise. Housekeeping would be visit mornings and for turn down, leaving flowers on the pillow. Wi-Fi, be it public or guest seems to be by Hawaii Telcom and on our iPad fifth gen did about 30/ 30 Mbps over Wi-Fi. No issues with FaceTime, iMessage/ Whatsapp or otherwise. This time of year was fairly quiet, and apparently busier on weekends. Beautiful sunsets, different areas to sit around the resort, great facilities and equipment. Menu of activities. Snorkeling off the beach. A very good choice of bars and restaurants, beach/ pool/ Copper/ Manta with views of the bay, even birds, mongooses and cats. Gym is smallish but well equipped, inside though. Landscaping appears to be ongoing, often using blowers rather than rakes, though near guests rakes would be used. It sounds like this hotel is now somehow a Marriott affiliate, or associated with them, and the one next door a Westin. Besides a drive towards Mouna Kea (tallest mountain on Earth when measured from sea floor to peak, expansion of observatory subject to protests at access road and beyond, it would appear having dealt with the Poms/ Cook/ 1779, the American coup/ 1893 has left quite a few issues, and though we saw fewer upside down Hawaiian flags on Hawaii than on Oahu, some areas aren’t keen on visitors, checkout the movie Aloha, as in below the Aloha exterior), across to Hilo and by way of America’s most southern point back up through Kona. We did do a helo flight with Sunshine Helicopters of about 90 mins (bring water, video or stills are extra, live commentary from an ex-Army pilot whose been around and done loads, great views of landscape, even updates on geothermal fracking, diesel, windmills, solar for energy), swam with Manta Rays Advocates (GoPro footage included), and used the golf course. Anyway ... recommended. (On this trip we did Oahu/ Northshore, Big Island Hawaii, and Oahu/ Waikiki over two weeks. Hawaiian Air luggage practices are different than we expected, be it First (or cattle) even self tagging, having come in Business internationally. Check in luggage weights matter, not just number of pieces, and carry on seems not to get as much scrutiny. Go figure. Also some car rental places are NEAR rather than at the airport, not sure if due to remodelling/ renovations, which then required dragging luggage into a shuttle. Note, mobile phone coverage varies even with new model iPhones, confusing Google Maps several times. Still not used to the whole American price plus resort fees plus tax plus tips thing. Overall pleased we visited, but other Asian/ Australasian/ South Pacific locations, islands are much better value for money.) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Generations of families love this place, including ours

Sep 9th, 2019

Been coming 27 years and will continue coming the rest of my life. Rockefeller sure chose well when he found this spot so many years ago. With everything you need right at the resort, gorgeous rooms, comfortable accommodations, space, great couples massages, perfect weather, you have everything you need be it a beachfront room or a villa, Mauna Kea is the best. they've done tons of renovations since the earthquake, some making previous families upset because of the poor service that sometimes came with it. They've been working on it and is still improving can't wait for next trip in the next few months TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Paradise!

Sep 9th, 2019

A wonderful time in the most fabulous paradise beach resort there is! Understated yet elegant. The beauty, art and views around the property is breathtaking. The history of the hotel is interesting. . There are activities which can be coordinated by the concierge. The rooms are spacious and comfortable. There is an amazing golf course. You feel pampered! The aloha spirit is always present TRIPADVISOR.COM USER 

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