Azul Ixtapa Beach Resort & Convention Center

Paseo Punta Ixtapa 2, Lote 2 Zona Hotelera | Ixtapa 40880  [SEE MAP]Ixtapa  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Wahoo

Oct 3rd, 2020

We love Hotel Azul Ixtapa! From the moment you arrive you are greeted with such warmth and friendly service! I was a little hestitant about this part of our trip because of it being 2020- and all but we went ahead and came ! You are stopped at the front gates every one is temperature checked and you have to santitze, Checking in was a little different because it’s all centrally located at the adults only part of the resort, which is so fancy ! Everything is spotless and they clean and sanitize your luggage upon arrival ! Check in went pretty good , we were all tired and hungry from such a long drive but it was well worth it because they let us get checked in a little early to wash the dust off and wait until our actual resort package began! The staff is absolutely amazing! It’s kinda weird not being able to see faces all the time but everyone from the front desk , to engineering (because there was a small problem with our ac when we first arrive but they came straight up and switched out the thermostats! ) is so friendly and curtious and professional ! Carisa from room service was a patient saint as she read the menu off to me like 5 times ! Hassam at the Lobby bar took such great care of us our first night ! There is a hugh bar with sofas and chairs, an outside patio and cool little smoking area which continues on to a little mini put put! We are excited for our second day ! Oh before I forget the food ! Wow so great and so many options ! Tons of fresh wholesome foods great for wellness! We look forward to our second day! We are going to check out the protected coral reefs across the way ! Stay tuned. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A great resort for everyone!

Jun 3rd, 2020

My husband and I stayed at the resort in January 2020. We flew with Sunwing out of Victoria, BC directly to Zihuatanejo which is the airport for Ixtapa. The resort is about a 30-minute drive from the airport and a bit further away from the main resort strip of Ixtapa. We chose this location because of its close proximity to Ixtapa Island which is a little piece of paradise. The island is directly in front of the resort and you can walk along the beach to the pier to get a little boat to the island. It is 50 pesos for a return trip. Keep your boarding pass for the trip back. The boat ride is less than 10 minutes. Coral beach is where you snorkel. When you arrive at the island just walk a few minutes to the other side. If you like you can pay to sit on a lawn chair at the little restaurants but you don't have to. We brought a fanny pack with bottled water and a waterproof case and just put our minimal belongings in it. There are restrooms and a variety of open-air restaurants on the island. You can also get a massage on the island at a great price. Aqua socks are advisable because of the washed-up coral on the beach. Great snorkeling here but do not feed the fish it is not allowed. You can also kayak to the island from the resort which we did. You need to sign up in advance down at the beach. Sign up for kayaks and sailboats are at 9 a.m. but people start lining up at 8:30 a.m. If you go on the kayak tour which is free, you can bring more belongings like a towel because the guide has a location at the restaurant where you can be confident your stuff is safe. Our guide was excellent and he toured us around the island. We saw local deer and bunnies. You do not have to be an athlete to kayak to the island but you should be confident in a 2 person kayak. The sailboat trip with our guide was fun. He did all the work and we sat and enjoyed the scenery. Near the pier is a Mexican market place with a lot of shops that have very good prices. We did not feel as much pressure to buy at these shops compared to the market in Ixtapa. You can hop a bus outside the resort to Ixtapa for just 70 pesos. No need to get a cab unless you are traveling at night. Our room was great! We did not have a balcony but we had a view of the ocean and island and we likely would not have used the balcony because it is really hot in this part of Mexico. Our air conditioning was quiet and efficient. The beds were comfortable. Some folks complained there was no booze in the fridge but there was bottled water and at the bar, they served draft beer so that might explain no bottled beer. We loved the food at the buffet restaurants and the a la carte locations. The Oyster restaurant is on the ocean. We booked a dinner reservation at 6 p.m. to watch the sunset around 7 p.m. We had surf and turf and it was yummy. You can also reserve to have breakfast here. It is pretty much the same food at the buffets for breakfast but you are dining oceanside! The people who complain that there are too many locals here need to stop being entitled. Yes, there are Mexican families at this resort but you are in Mexico people! We found the Mexican tourists to be friendly and polite. The snack bar at the pool has burgers, fries, pizza, salads, chips and fresh guacamole but the highlight was the grilled chicken thighs! This chicken was to die for. You are not permitted to bring food to your poolside chair. You have to eat at the tables near the snack bar but every time we sat down to dive into the chicken there was a bartender asking us what we would like to drink. Drink service at the pools was top notch! I brought my own cup with a lid to keep out the Mexican bees. They are not wasps and they do not sting but they do like a pina colada! There is a coffee bar at the resort that opens early and you can get an espresso or latte and a yummy iced coffee frappe with baileys. In Mexico they do not use coffee cream so if you do not like milk in coffee like me then this is your best option. Get your coffee to go and bring it to wherever you are dining for breakfast! My husband loved that there was fresh-caught fish and even when it was not on the menu you could ask for it. Anyone of the reviews that state the food sucks...you should ignore. I am a foody and I was impressed with the variety and selection. No need for American money in Ixtapa. This part of Mexico exchanges Canadian money into pesos. You can exchange it at the front desk for a reasonable exchange rate. You are assigned a towel for the pool that has a number. We did not exchange towels at the end of the day because they were not dirty and there was a line-up. You do have to put your towel on a lounge chair early if you want a good location but we have found that at every all-inclusive resort. The lobby bar has a live band every night. We danced every night there. There is a disco by the Oyster restaurant close to the ocean but it doesn't get going until late. We went one night to the disco and danced until the wee hours to modern music. The lobby bar music is a mix of Mexican and English and the Mexican people did a great 2-step. We salsa and Westcoast swing dance so we loved it. We enjoyed the ocean water and would hang out in the early evening with many locals as the sun went down. Around 7 p.m. the lifeguard blows a whistle for folks to get out of the ocean because daylight is gone. This resort is somewhat protected from rough water by the island but every now and then you can catch a wave and body surf. That is not the case for the resorts in Ixtapa which have dangerous undertow issues and often is closed for swimming because of dangerous conditions. No worries on the beach loungers about being harassed by local vendors. If you say no thank you, they do not bother you. Reports that the elevators are slow are over-blown. We very rarely waited for an elevator. Reports that the resort is hard to navigate are also over-blown. Once you get the lay of the land you can find ways to get around that do no involved stairs. We enjoyed playing bingo and met a lot of people doing this activity. We did not sign up for bike riding because it was just too hot and most Mexican bikes do not have a lot of gears for easy peddling. Please know that Ixtapa is a fairly new Mexican resort town so do not expect people to speak English everywhere like they do in Cancun. Download a translation app on your phone and make life easy. We will for sure go back but this time we will stay next door at the Grand because it has an infinity pool. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good Stay

Mar 24th, 2020

We love the Ixtapa area, and this was our first stay at the Azul. This place is custom-made for families and children. There are tons of things for kids to do whether go down to the beach, the pools, the waterpark, the children’s area, etc. The staff was fantastic, the drinks were good, but the food was mediocre, and we are not a very choosy family. Overall our stay was very good. Whether we go back is still a question. But I would recommend if you’ve never been there. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

We'll be back

Mar 19th, 2020

We spent our first week in Ixtapa here and it was definitely the nicer of the two we stayed at this trip This is a very nice newer resort and we had a great time there. Pros Every room has a great ocean (Ixtapa Island) view The service is second to none Easiest, quickest check in and out of any resort we've ever been too. Excellent exchange rate on Canadian $ to Pesos Easy walk to Ixtapa Island ferry and market No bracelets Wifi everywhere in and out Exceptional pool bar service from Alexis and at the Italian restaurant Yian Sunwing party was excellent Cons Towel system is silly (you have to return the same towel you were given, they all have numbers) Only the lobby bar open at night and it is very crowded, slow and noisy Fridge in room but not stocked Pool bar ran out of gin and then tonic for our last two days (other bars still had it, you would think they would of brought more in) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great place

Mar 4th, 2020

Every room in this resort has an ocean view. We didn’t have a balcony but the huge picture window opened wide. This resort has 400 rooms. Although there were lots of stairs, it was very compact and not very far to walk anywhere. Also there are working elevators and ramps if mobility is a problem for you. The rooms were large, very clean and well laid out. The decor was nothing special and a little tired. Maybe a redo will be in its future? We booked an all inclusive holiday through Sunwing Travel who provided us with free and very good wifi in our rooms. The location is on a lovely hard packed sandy beach...very flat and great for walking. There were a few waves...fun to swim and play around in. You can take a ferry over to Ixtapa island, which was right in front of us. There is good snorkeling and swimming there. The food was always fresh and there were a few restaurants to choose from. I would happily return there. TRIPADVISOR.COM USER 

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