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at the Meliá Caribe Tropical All Inclusive Beach & Golf Resort
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Oct 24th, 2020
Did not intend to stay with Melia but glad we ended up here. Much better than what I originally book. From the start, staff were friendly, inviting, and welcoming. Noelia and Chayny handled our last minute reservations and check ins efficiently - though the process took longer than expected. The room, grounds and restaurants were well appointed and offered a relaxing and enjoyable experience. Francisco was an excellent, attentive and super friendly server who went above and beyond to ensure we had a positive experience. Our stay was made even better because of him and his team. TRIPADVISOR.COM USER
Oct 23rd, 2020
This was my second time in this hotel, honestly I wasn’t expecting to be awesome due to the COVID-19, but it was amazing, the employees were very friendly as always, especially the one called Cappuccino. They follow the protocol to stop the spread of the virus, you have to wear your mask to enter to the restaurants if you don’t have one they give it to you. If you thinking about coming to this hotel in pandemic don’t think it twice and come you will feel safe. TRIPADVISOR.COM USER
beautiful tropical beach resort
Oct 19th, 2020
Just got back on 10/18/20 from my week long trip at this resort. it was beautiful, my first time in Punta Cana. Each morning the beach was cleaned from all the seaweed. The two large pools are absolutely stunning. majority of the workers are amazing. although there is a hostess at the buffet and hacienda who's very rude. the buffet was OK. breakfast was a 7/10 offered omelettes, crepes, pancakes, potatoes, cereal, etc. The lunch/dinner buffet was not good with limited options 4/10. Quiemera restaurant was AMAZING. Great service, with great food. Jorge Valera, Maria Morillo, Moises Sanchez, and Jose Nunez made the experience so wonderful that we went back each day 1-2 times. We booked the LEVEL which was great because it offered another pool and Quimera and a special part on the beach. Our room was beautiful too, with a great view. The bars had any drink you could want. One more downside was that a lot of the locals came in on the weekend and left a lot of their cups, etc which littered the resort. They also were doing a lot of smoking (vaping / hookah). We went Sunday - Sunday and we didn't have that issue until Friday. The landscaping was great with thousands of palm trees. They had tram-cars running throughout the resort which was so helpful. Overall I would rate my stay a 9.5/10 due to the rude woman at the buffet and the buffet food. Traveling during COVID was scary but they did great with taking precautions. Will definitely stay here again. TRIPADVISOR.COM USER
THE worst experience of my life!
Oct 13th, 2020
This was honestly THE WORST experience I’ve had in my ENTIRE life!!! We arrived at 1:33PM and while we were relatively close to their makeshift check in desk, they were SO disorganized that we only arrived at check in desk at 5:40PM!!! (Before that I went up to the counter twice and only ever saw 3 people taking check ins) The did gave us some pastries at the beginning but as the crowd become a swarm of unhappy people we were no longer offered food because the personnel was running around like chickens with their heads cut off trying to fix the check in situation but only making it worse. When we finally got to the check in, the person that was “assisting” us made several mistakes, like printing the wrong reservations, we were a large group but had different reservations and he just printed one of them for everyone and we only noticed this because he started taking the payment and the first one was wrong; then to fix this and get the bands and the room keys, it took 1 HOUR to complete check in! Then we head to our rooms at 6:50PM!!! where we find another show of incompetence, while I understand that the room type was run of the house, if according to miss Asia Mateo the groups and event manager, they only opened 1/4th of the hotel, then why if open villas were ALL the rooms were of single beds?? Why not offer rooms with two beds to better accommodate the guest??? And after choosing that course, why not have the room ready with the roll away beds????? Well, to make a horrible story short, the food was horrible as breakfast is almost impossible to f%&$ up, that left them lunch and dinner to serve dog food! We spent the both days choosing the better of the meats and making sandwiches with cheese! The staff was nice but overwhelmed, there was NO social distancing at all, how could it, there was not enough personal working to do anything! Even the snack back, that Sunday was closed so those people that were hungry from the crappy dinner had nothing to eat until the next day! There’s other stuff, like the trains were not running on schedule and given the size of the complex we had to walk a very long way to and from our rooms; calling the front desk or ANY hotel extension was an exercise on futility! And finally, we needed drinking water in our rooms on Saturday evening (as we had no housekeeping that day) and I went to the reception to request them and NEVER got them! Luckily one of our friends decided she didn’t trust the service at the hotel and went to get some water bottles in a restaurant got un each a small one! This was supposed to be my birthday weekend and it was the worst experience of my life! I will never set foot in that hotel! TRIPADVISOR.COM USER
Apr 27th, 2020
This was the 3rd time to this resort and we WILL be back. This hotel has really become our home and will continue to bring our family back to have a most enjoyable vacation. Staff Special Mention - The Staff at this Resort are absolutely outstanding. Restaurant - Victor, Juan, Johnny Kids & Co/Splash Island - Luisa, Johanna, Wanda, Jakelyn, Arelis, Ismael, Sujeidy, Johendy, Nazhara, Julissa Hotel Room: The Family Room Beachside has great location to 1) the beach 2) the pool 3) the breakfast buffet 4) the kids zone. It is a little walk (5 minutes) to get to the lobby and restaurants for supper but this is not a complaint. If you can't walk you can just grab a train or golf cart. The family room beachside has 1 king bed, 2 twin beds (short bunk beds) and 1 pull out. Restaurants - Mercado Breakfast buffet has many options for breakfast. The buffet in the italian was perfect for lunch. There is many other a la carte for supper or buffet. We were there for 2 weeks and found that the food was changing constantly so we never got tired of the food options. Hot was hot, cold was cold. Hakideo is an extra charge but we find it fun for a change for food and the kids. Pools/Beach/Spash Island - Pools are clean and deeper for older kids, the beach is safe and clean and splash island is perfect for families with kids young and older. The staff at Splash Island are awesome with the kids and really have fun with them. Kids and Co - This place to take the kids is exceptional. The staff are truly outstanding and really care and take care of the kids. They provide activities for all ages throughout the day and provide lunch and supper (I think) if you chose to have your children there during those times. If you just want to drop the kids off for a few hours to go to the spa, go for a walk, rest they will accomodate. Entertainment - The shows are very good and the kids enjoyed the magic show, circus show and loved the Michael Jackson show. Kids and CO typically has a mini disco with the younger kids before the late show. We stayed 14 nights and didn't really leave the resort for excursions and found there was enough to do if you just want to relax, enjoy family time and eat. There is a mall 5 minute walk away but there is not much there anymore. You can find all the basics on the resort. Spa was well kept and enjoyable. Other information - You can send out your laundry for an extra charge. We have done it twice and have had 0 problems. There is no do it yourself machines on site. The resort is about a 20 minute ride from the airport. There is a golf course right behind the resort. TRIPADVISOR.COM USER
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