Crowne Plaza Memphis East

2625 Thousand Oaks Blvd | Memphis, TN 38118-2410  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Not Great Area

Jun 18th, 2019

It was average, not in a very nice area. Probably would not stay there again. Pool was cold, beds average, just an average room. Biggest issue was the area, with a family, would not go walking around...More residential and not the b best type of people. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not worth the price

Jun 16th, 2019

First off I booked this hotel my grandsons baseball block which was suppose to be a little cheaper I heard and free meal voucher--we did get the voucher but it was not cheaper. I booked a king non smoking and got the my reservation details on my IHG app. We get there and everything seemed okay--except they would not except cash to pay my room. I was not told that prior. Then we get our key and walk in the room and its 2 queen beds when I specifically asked and got confirmation that i booked a king--went down to desk and they said oh no you booked a queen and showed me one of their copies of a sheet a paper that said queen and with out wanting to argue anymore they gave me a king finally. Got to this room and bathroom was clearly not cleaned there was bodliy fluids on the toilet and all over the floor--it was sickening. I went back to the desk and said someone better get up here and clean this room and they did. But all of the other bad reviews on other things were acurate. I would not want to stay there again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Too High Cost for Low Grade Quality

Jun 4th, 2019

This place is a half step above Motel 6! Costing Hilton prices they were terribly under-staffed for a holiday weekend. Horrible front desk customer service. My room didn't have a coffee maker but had coffee box. My family was there for memorial day weekend and the carpet in the hallway smelled mildew,and no A/C in hallways. I left a gratuity for room cleaning service at front desk and one of the clerk took it. Never made it to the cleaning service. Three elevators, but only 9ne works consistently, long lines to get to room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Recently renovated hotel with an excellent and helpful staff.

May 31st, 2019

Tara and Jaleesa at the front desk were knowledgeable and extremely helpful getting my family checked in. We pre-booked the room having never seen the hotel. The entrance to the hotel is well manicured and well kept. Parking was easy and check in was a breeze. They have a small well lit courtyard that is quaint with good landscaping and plenty of seating. The rooms were very clean and spacious for a hotel in this price range. Breakfast and dinner are offered for convenience and it’s about a 12 minute drive to the downtown activities. Spent 2 nights and the front desk ladies that greeted us so warmly at check in are already greeting my son on the way out asking him if he had fun on his first trip to Memphis. I only rate stays that are great with cleanliness and with a first rate staff. This is my fifth review. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Pre-booked never again

May 23rd, 2019

We were pre-booked here but never again, it’s to far from downtown. It’s what it is a one or two night stop over for business or travelling sales people, it is definitely not for tourists. Rooms are adequate although cleaning left a lot to be desired, replacement of coffee, towels etc were sloppy and haphazard. Reception staff were ok however staff in restaurant ( fast food cafe ) were slow, sloppy and like the cleaning staff haphazard. Food was edible and for a fast food outlet presented ok, time to cook and receive was woefully slow. I wouldn’t recommend to tourists but for travelling business people it is adequate. TRIPADVISOR.COM USER