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at the Mercure Auckland
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Failed to refund after I had to leave early because of the borders closing
Jul 23rd, 2020
I planed on staying for 4 nights in March at the Grand Mercure Auckland but had to leave after two nights because the borders were closing. Because I used a third party to book, they called to get a refund for the two nights I didn't stay but were told that I was actually there for 4 nights and will not issue a refund. That is an absolute lie and I have plane boarding tickets to prove. To add insult to injury, I had to leave the hotel at 2:30 am so I booked a taxi through the front desk. I was told that it will be 30 dollars for the airport. Well, the taxi waiting for me asked for 80 dollars when we arrived at the airport. I'm so disappointed, since New Zealand was on my bucket list and first, I had to leave early, and then I was cheated by the hotel. TRIPADVISOR.COM USER
Friendly and helpful staff
May 7th, 2020
I must commend the staff for their help in making our stay comfortable and looking after my dietary requirements while we are here in the covid isolation The chef at the restaurant has been really kind in looking after me . I would also single out Daniel whose been a gem of a person, helping us so much. Really helpful staff TRIPADVISOR.COM USER
Yeah, Great Location
Apr 20th, 2020
As many others have indicated; great location with the ferry terminal a block away, Skybus pick-up pretty much outside, adjacent to the Britomart area and Queen Street. It was difficult time for staff with COVID-19 restrictions just about to bite, so we appreciated the reception staff being kind enough to upgrade our city view room to a Harbour view and grant a 1pm check-out time. The ‘Superior’ room was of average size, but comfortable enough and our only gripe was that the room lacked adequate storage/cupboard space. We had to park our car two blocks away at the Lumley Centre (some good cheap eats in Fort Street, eg King Made Noodles), but it seemed secure enough (it was a ‘Secure’ Parking though!) and cheaper than Britomart and Downtown parking stations. We had breakfast ( a good selection, liked the juice machine and eggs made to order) a few times (pricey, but ok with Accor Plus membership) in Vue restaurant and had some drinks at the bar; a great view from both places and staff were very accommodating. Overall, 4.5 but can’t enter that on TA. TRIPADVISOR.COM USER
Bad service and attitude under lockdown
Apr 16th, 2020
As we were made to stay here, thanks to the nz government, you would think the staff would be helpful, let alone great ful for a job. Unfortunately they are rude and really unfriendly. As we were not allowed to leave the hotel, $30 for a bottle of lemonade is not cool. Yes I know votes have mark ups, however $30 for a 1.5 lt of lemonade is robbery. Even a bottle of wine we were told was at cost, $30 is not at cost for a bottle of wine. I know the staff were working under very trying circumstances however there are still standards of dealing with customers. Grunting, arguing with each other and not even delivering meals is unforgettable. You have an opportunity to make the stay a little more comfortable for someone that can’t leave there room. Having talked to other people that have stayed there previously have said’ so things have not changed’, ‘oh that is the norm for Auckland hospitality’ wow Auckland you have come down in standards. TRIPADVISOR.COM USER
Friendly staff. Amazing food.
Mar 20th, 2020
We were treated wonderfully by the staff both at reception and at the restaurant. Much to our pleasant surprise, we were given a complimentary room upgrade. We absolutely loved the food at Vue restaurant (Gnocchi is a must-try even for non-vegetarians!) and the ambiance was lovely. Truly enjoyed our stay. TRIPADVISOR.COM USER
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