Mercure Bilbao Jardines De Albia

San Vicente 6 | Bilbao, Vizcaya 48001  [SEE MAP]Bilbao, Vizcaya  [SEE ADDRESS]
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Courtesy of Mercure Bilbao Jardines De Albia

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at the Mercure Bilbao Jardines De Albia

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Guest Reviews

TripAdvisor Traveler Rating 3

Clean and conveniently located

Jul 14th, 2019

We drove to Bilbao from Pamplona and needed a place to leave the car. When we arrived to the hotel, a car was exiting the parking lot as we wished to enter. We almost collided since there were many cars parked along the street, too. There is one way in and the same way out, so heads up. You have to push the button to call for the operator to buzz you both in and out, and you are assigned a parking space, so mention that you need one when you reserve. The facility itself if modern and clean, As other reviewers have mentioned, it's got a great bathroom, A/C and wifi. You can walk easily to the Guggy, old town, great restaurants and pintxo bars, etc. We walked to the Mercado de la Ribera from here as well. Of the 3 of us, I was the only one who had the hotel buffet breakfast, and it was the usual huevos rotos (scrambled eggs) bacon, charcuterie, cheeses, pastries, espresso machine, juice, fruit. It is not exciting but it's wholesome and there is plenty of it. What confused us a bit was the spa and its amenities. You must reserve it in advance, and you must reserve for an hour and a half. They called it the "circuit" and you cannot just swim or sit in the sauna before your treatment; maybe it's more like a guided training or work-out session. There is a picture of an attractive woman in a bathing suit on the brochure, but it's a thermal pool and not a swimming pool. Since it does not open until 10:00 AM and since we wanted massages, it did not work out for us to use it for the additional 15€. Regarding the massage itself, I have a lot of experience with massage, my therapist comes to my house, and so full disclosure: I am spoiled ROTTEN by someone with whom I have worked for a long time, who knows my body and what I tend to need or expect. I roll off her table and I have a glass of wine or a cup of tea, don't have to drive home, get dressed, etc. It is not fair to compare the Mercure's staff with my Holistic Goddess, but I'll try to be objective. What was available on such short notice was a "relaxation massage," and it was available for only 50 minutes vs. my usual choice of 90 at home. (Again, if you can, reserve your treatment when you book... ... ...) We had been traveling for more than a week by the time we reached Bilbao, and the decision to get a massage was spontaneous. Averaging thousands of steps per day and having had some blisters earlier in the week, sore shins, tight calves, etc. it just sounded nice to have one "down day." My therapist was Iraide. I spoke only Spanish with her, but everyone in every restaurant, hotel, museum, market, etc. in Bilbao would often take one look at me and address me in English, so I doubt there is any language problem with tourists. She was very discreet and told me to lie face down, gave me a pair of disposable panties, a disposable cap for my head and a large fluffy warm towel with which to cover my back. (Usually I go commando and don't care about oil or etc. in my hair.) She had heated the table a bit and that helped with relaxing since I could not work out before. I went from the room freshly showered, but there is a shower in the spa if you book "the circuit." I would say that the treatment was as described: it was pleasant to have someone stroke you as it is pleasant to have your hair washed or your nails manicured. It was not therapeutic and it was not relieving. Great things about Iraide: she did not jabber and she used plenty of oil or cream which is often an issue for me--my skin soaks up the product and often I am sensitive when a therapist has to stroke hard to work out the muscles. At times I can feel my skin almost tear. Iraide knew that she had to lube me up and she did not skimp. She never stopped working or touching me, so I was able to get into a rhythm and relax. She did a couple of strokes across my back and shoulders that were new to me, and that was delightful. She gave me a towel with which to wipe my skin afterwards. She massaged my scalp through the cap and did not ignore my head or face when massaging me. I can't imagine it would be possible to get to know a client well enough to do excellent work in so short a time. The facility itself is clean and decorated with low lighting, artistic little touches, etc. There was lemon and cucumber water offered. It was only 48€. It was very quiet and not like being in a gym with an exercise class going on over my head. We left Bilbao to fly to Portugal, so we requested late check out for extra $$ and were charged for a whole additional DAY. Upon reviewing the bill, the person whose credit card was used had to insist and protest that no--we were told that of course there would be an additional charge but we didn't require the extra towels, sheets, room service, etc. of an extra night. These misunderstandings about the spa, the extra charge, etc. are why I rate the hotel "average;" it's "average" for a big tourist destination to get requests such as ours, and clear communication and offering some perks for a modest additional price should be SOP. This hotel has meeting facilities and I would think it would have been a bit more client-friendly. Many people or no doubt their families spend a lot of time here. But again, it's clean, conveniently located and we were tourists and didn't spend most of our time here. We all speak fluent Spanish and can speak other languages other than English as well, but realize most American tourists do not. The bartender sold us bottles of water and was apologetic that it was "in glass" (which I'm sure means they had to charge us a deposit which would not be reimbursed if we just left the empties in the room.) That discretion is a good example of what I mean: a courteous inquiry regarding "How much extra are you willing to pay? Do you understand that this is "extra?" etc.I tend to be a generous reviewer and I am somewhat easily entertained because of my love of traveling and getting to know other people's culture: their language, their cuisine, etc. but this was only what I would expect and not anything more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Modern hotel, well-located

Jul 12th, 2019

Had a very good 2-night stay here. The hotel is in a good location close to the centre of the city and a short walk from the airport bus stop. The service was quick, efficient and friendly. The room was comfortable and spacious with a good bathroom. Breakfast was good - fresh orange juice and very decent bread. Definitely recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good service

Jul 10th, 2019

Very good location to visit the Guggenheim, old town, shopping area and there are many good restaurants and pinxtos bars around. Hotel staff is professional. Our room had a window to the street and is very well isolated (heard no noise at all), also very clean and spacious. Breakfast was good, a lots of choice and everthing was fresh. If again in Bilbao we will stay again in this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good location

Jul 9th, 2019

The location is excellent, walking distance to the old town and the Guggenheim. Room was clean and comfortable with a great shower. Air con is very good and quiet There is a metro station nearby (Abando). Don’t bother with breakfast, it’s not good and not worth €12.50. Go to the place with the red awning around the corner and ask for a tostada. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Central Hotel

Jul 8th, 2019

Very central with shopping area and restaurants and bars within 5 minute walk. Also only 15 mins walk to Guggenheim and also Plaza Nueva and hotel facilities were excellent as was the service from the staff. 3rd trip to Bilbao and this is the only hotel have stayed in, so that says it all TRIPADVISOR.COM USER