Mercure Budapest City Center

Vaci utca 20 | Budapest 1052  [SEE MAP]Budapest  [SEE ADDRESS]
Credit

Courtesy of Mercure Budapest City Center

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at the Mercure Budapest City Center

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Guest Reviews

TripAdvisor Traveler Rating 5

Very nice hotel

Nov 22nd, 2019

We had visited the hotel 3 nights. The hotel have excellent location, the staff frandly, clean in the room and good breakfast. I had requested late check out and I went 15:00 instead 12:00,it was good for us, so we are recommended the hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good Location

Nov 21st, 2019

We stayed here for 4 nights 17-21 November room 625. The rooms are a good size with a good bathroom, only problem air con didnt work & room was warm through the night but window opened to cool it down. Breakfast is good with a lot of choice & plenty of tables. The location of hotel is good for shopping, restaurants & only a 5min walk to the river where you can see all the attractions. Would defo use this hotel if we return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Mer .. poor

Nov 18th, 2019

The hotel is in a fab location, which suited us perfectly, however, a perfect hotel it definitely wasn't. Upon arrival, we were kept waiting, when eventually, the receptionist decided to acknowledge us. We went to our room which was located on the 7th floor, no issue with that. It wasnt until we came back from our day out that we noticed how warm the room was. We turned everything off, but it was still very warm. Our first nights sleep was really uncomfortable, we mentioned this to another receptionist, who look dumb founded that we dare to complain. Thinking about it now, he stated that they could do something if the bed was too soft but not the other way round. He checked with housekeeping and came back confused saying that housekeeping would bring a dormeo memory foam topper. When we checked out, they didn't even ask us how our stay was. Whilst waiting for our transfer, a young lady sat at the priority check in desk came over to greet a new arrival, I was gobsmacked on her attention to detail, explaining where each tourist points were. Did we do something wrong. As I said at the beginning, the hotel is in the perfect location, pity that all the staff aren't as helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

I am afraid of the fraud

Nov 18th, 2019

While making the booking for my November stay I was charged 3 times by the hotel for a night. I am claiming for more than a month for the return of my money. The hotel confirmed it was a mistake but so far they did not transfer the money back on my account. During the stay I demanded the return of the amount directly on my credit card - the reception refused. A very bad problem solving. I am afraid of the fraud. I am worried about the lack of reaction of the Mercure Management. The great location is not everything! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good food and nice and clean room

Nov 17th, 2019

Ordered the Rib eye steak the day we arrived, it was really good, best steak for a long time! The breakfast is okay, alot of people espescially in the weekend. The staff is kind and helpful. The room is clean, looking good and tidy, but i had big issues with the sleep because ut was too hot in the room, did not help to open the window. The fan/ventilation sounded like a tractor just running om the engine, terrible and high noise. So all in general my stay at Mercure have been nice, but had big issues with the sleep. TRIPADVISOR.COM USER 

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