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at the Mercure Edinburgh Haymarket
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Jul 20th, 2019
Booked in at 15:00 for a relaxing night with the other half to watch film etc without kids, got into the room to discover Apple TV wasn’t working or the internet so we couldn’t cast films to tv to watch together phoned reception straight away to try solve it told us he would phone the tech team, went out for something to eat to come back to the same problem happening again reception didn’t even bother trying to solve the problem whole reason we picked this hotel was for the Apple TV so we sit and relax together and watch films staff not interested in helping room was also dirty (peanuts still in the cupboard from previous occupants) paid a lot of money for a privilege room totally disappointing TRIPADVISOR.COM USER
Jul 20th, 2019
Room & hotel was beautiful although disappointed, paid quite a lot of money for a privilege room with my partner for the internet or Apple TV not to work the full point we came to this hotel to have a relaxing night away from the kids. Asked staff serval times from arriving until at night to be told they’d call maintenance soon but still nothing. TRIPADVISOR.COM USER
Jul 15th, 2019
Stayed at this hotel 12/14 July, checkin was quick and staff were lovely ,rooms were small adequate and clean .now for the problems with the rooms being small they were too hot to sleep as aircon was very poor we were not told anything about this on arrival that they had a problem. Breakfast was very cold and had to go to the eatery across the road at are own expense at least it was hot .paid 378 for this weekend was not impressed . TRIPADVISOR.COM USER
Avoid waste of money incompetent staff
Jul 10th, 2019
My stay at the the hotel has been horrendous up till this point. I booked the hotel so I can relax and rest and at the discretion they offer room service. I contacted the reception to say that I need a menu so I can order dinner and they said will take up to 1.30 hours. I phoned again as there is no menu in the bedroom they would not answer. Eventually after repeated efforts someone answered and said if you need a menu you need to come at the reception and get it. Also, the mini bar is empty nothing at all I attached a photo. The shower was not even offering some toiletries at least enough for two people. There was no bath romp or enough towels. The room is tiny and the location not great. Very disappointed. Also I asked for a late check out as we checked in after after 3pm. I requested that in advance but they said they can not arrange it. After that they said I will need to contact the reception after 10am and if is possible to have a late check out will be 10£ per hours. Staff totally unprofessional two male staff member drinking energy drinks behind the reception and not friendly at all. They are not even say hello to the guests. I will not be back and I will certainly leave a negative review. If they can not offer room service they should not be advertising. Quite shocking experience I could not expect more rude staff and certainly a 4 star hotel with no dinner on offer. Also I have attached photos of the bed sheets absolutely disgusting they have not even been changed marked and dirty. Absolute filth TRIPADVISOR.COM USER
Jul 3rd, 2019
We were very disappointed in the hotel's location. It is a 15-minute walk to any of Edinburgh's attractions. The entire walk is through a bleak, unappealing neighborhood without any attractive facilities. With a 30-minute unsavory roundtrip walk, we seldom went back to the hotel once we had left for the day. Except for that, the hotel is very acceptable. It is clean and attractive with good service. TRIPADVISOR.COM USER
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