Mercure Edinburgh Haymarket

38 Gardner's Crescent | Edinburgh, SCT EH3 8DQ  [SEE MAP]Edinburgh, SCT  [SEE ADDRESS]
Credit

Courtesy of Mercure Edinburgh Haymarket

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at the Mercure Edinburgh Haymarket

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Guest Reviews

TripAdvisor Traveler Rating 1

Late booking as flight delay cancelled onward travel - hotel didn't improve the situation

Feb 23rd, 2020

I stayed here after my flight was delayed and I missed the last train home. I booked directly on the accord site. Had a reservation confirmation number and an email. Arrived at the hotel to find no reservation in the system. Night time staff were great, said it was a prpblem of their system, took my name and details and said i could sort it in the morning. Went down in the morning to ensure all was sorted. Nothing was. The staff on the desk couldn't do anything but say the manager would need to handle it and they would be there in a few hours ... possibly less. Manager arrived. First question ... Can I see the confirmation. Not an apology. Not a regret for their fault. Show the confirmation email. Well you shouldn't have an confirmation email as it isn't in our system. I can only apologise it isn't in our system. Well that isn't good enough. It is clearly your fault. It is your error and you are now causing me further inconvenience for it. I was going to stay but following the increasing poor service including 'I don't know why you are being so unhappy' well no. Surely there could be no reason to be unhappy. It was your website, your reservation system, your staff, causing me inconvience. No. I don't see any reason to be unhappy. Take away points- don't use accord hotels booking portal it is clearly unreliable. Don't try and speak to someone to sort it out - they won't. If you need to check in late use a different hotel chain. But in fairness the night staff were excellent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great wee hotel

Feb 22nd, 2020

Have had a wonderful time at the mercure hotel haymarket we highly recommended you come visit the room was clean and comfortable the food was delicious and the staff were warm and friendly great place to come and unwind room was warm and clean TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice but fundamental flaws

Feb 21st, 2020

I stayed one night bed and breakfast for business. The hotel is well located for the business district with ample parking in close proximity. The room itself was lovely decor wise in the sub basement with all mod cons as advertised. There was an extraction fan in the bathroom which gave off a racket and made it difficult to sleep. The room itself was stuffy, so my options were breathe or freeze. I woke up at 4am and couldn't sleep so stayed awake and decided to have a shower at 5.30am - no hot water. I left before breakfast was served so cannot comment on the food. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Wot? No alarm call?

Feb 18th, 2020

As a hearing aids user! I can’t always rely on my phone waking me in the morning, so I booked an alarm call. Luckily, I woke about 20 mins after the call was due, but still meant a rushed breakfast before work TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Bargain £43 room

Feb 17th, 2020

A very good, clean and well equipped room for a bargain price. Slightly out of the main hustle and bustle so expect a slightly longer walk to most attractions if you are a tourist. This didn’t cause us any issue. TRIPADVISOR.COM USER 

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