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at the Mercure Hotel Amsterdam Airport
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Terrible Bar Service & Small Old Lift
Mar 1st, 2020
Hotel with no location, the receptionist was fine for check-in. Came down to enjoy the last night at bar and shock that TERRIBLE service from 1 of the younger guy. The rudeness and expensive beers that you can imagine (Eur7.50) per glass, will never return. A group of Malaysian tourists who stay in your hotel on 26Feb20 and booked by Kuoni travel. TRIPADVISOR.COM USER
Very pleasant stay!
Feb 25th, 2020
I'm going to start with the negatives! City Tax which is 7% of your room rate per night. Service package fee of 4 euros per night and Tourism fee which is 3 euro pp pn. Everyone has got to pay this! The hotel and booking.com needs to get there act together and make it clear how it works! You pay them when you checkout! We wasn't aware of this! They also put a charge on your credit card, be careful. If you are visiting Amsterdam for a mini break this hotel is quite far out but only 10mins from airport. We was abit worried but found that it was really easy to get into the city centre on the 397 bus running every 10 mins from the bus stop five mins up the road. When you get off at Leidseplein you can either walk to Dam square and main attractions taking in the sights, or the Number 12 tram. Very Easy! This Hotel is very clean and comfortable (amazing bed) very good shower. Bar Drinks not to pricey. Some staff could be more friendly! Breakfast was quite expensive! TRIPADVISOR.COM USER
Feb 18th, 2020
I arrived in good time. As expected there were a few guests waiting in the lobby before I checked in at around 1340. The hotel is very nice and the room was clean with all the facilities. My suggestions for improvements are the gym room and also the internet. This wasn't easy to get around especially with the keyboard. But otherwise this is a really cool hotel and easy to get to the main city center by bus. TRIPADVISOR.COM USER
Jan 15th, 2020
So initially when I checked in the receptionist said they just have to verify my card which I assumed meant to check with my ID, but then he said there will be a small charge, the initial amount he put into the card reader was €160, which was more expensive than my hotel and would have been half my money for the trip, so I said no I have already paid and he didn't respond and just cancelled it and put €20 in, I was still hesitant to pay €20 for no reason but i didn't want to cause a fuss so i just paid. The stay was fine and my room was comfy, however after checking out I realised on top of the €20 there was another charge of €100 that I didn't agree to at all and wasn't informed of, this left me with no money for the rest of my trip as I'm a backpacker, so I'm currently surviving off small amounts until my next payday. Upon emailing them they just replied that it will be refunded in up to 21 days (which is the end of my trip) and I'm wondering if they would have even refunded the money if I had not pointed it out to them. This hotel will try and scam you for as much money as they can and for a reputable brand such as Mercure I am extremely disappointed and will be taking necessary action if not refunded TRIPADVISOR.COM USER
Average and far out
Jan 10th, 2020
The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre TRIPADVISOR.COM USER
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