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at the Mercure Hotel Brisbane
Jan 12th, 2020
I checked in online . As per the Accor email. Was supposed to make the check in easier. Wrong. There was 1 lady on reception. So service was very slow. When it was our turn . She could not find the reservation under our name. Asked were we sure we had the right hotel, right dates ? I produced the confirmation and asked her to check under the reservation number . She said oh I can but it’s a diff screen . Finally found it and said oh it’s because you put your surname first . That annoyed me. As an Accor member it gets prefilled . We had booked a privilege room . I would hate to see the unprivileged ones !! The carpet in the hallway outside he room was actually unsafe . It had so many bumps in it .. the room was ok . It was at least clean . And the view and location was awesome . As part of the privilege room , we were suppose to receive chocolates, mineral water . Magazines and newspapers .. we received none of it . We used the pool later in the day . It was dirty . A few cigarette buts and dirty dishes laying around and no clean pool towels . We were there for 2 nights and not once were we greeted upon arriving or leaving the hotel . I found the customer service to almost non existent and would not return to this hotel TRIPADVISOR.COM USER
Aweek in Merecure Brisbane to remember
Jan 8th, 2020
We arrived early and a room was made available for us. The Receptionist was wonderful, she could not have been more helpful. The Mercure is Located by the river and close to the CBD,all attractions are within Walking distance. If we visit Brisbane again we certainly will book in at the Mecure Brisbane. JUST WONDERFUL. TRIPADVISOR.COM USER
Jan 2nd, 2020
The location is good. It is between Roma St and Central station. Also, it also near the pier as well. The room and bed size is as expected. I have purchase the breakfast during check-in and the price is AUD22 per adult and kids is free. TRIPADVISOR.COM USER
Good service / 좋아요
Dec 28th, 2019
I’ve experienced good guest service. And it has 24h reception which is good to check in at late night. Moreover, reasonable price with nice location near the CBD! 추천합니다. However, too much cigarette smell in hallway despite it’s no smoking hotel :( TRIPADVISOR.COM USER
2 night stay over looking the river.
Dec 25th, 2019
The room was good but looked like it needs a renovation. The were to firm. Paint touch up noticeable poor. We were not impressed that the towels were above the toilet. But the area was clean the reception staff are just lovley TRIPADVISOR.COM USER
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