Mercure Hotel Brisbane

85-87 North Quay | Brisbane, QLD 4003  [SEE MAP]Brisbane, QLD  [SEE ADDRESS]

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at the Mercure Hotel Brisbane

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Guest Reviews

TripAdvisor Traveler Rating 1

Disapointing Food Experience

Jul 2nd, 2019

We attended a training conference on Saturday and chose to eat at the bar for convenience. The food took a very long time to arrive and we were late returning to training- there was only one staff member in attendance taking orders and serving drinks. Three of us were dining, the first order arrived and was finished by the time my daughter's arrived and it looked ghastly- one luke warm octopus tentacle, covered with a slimy film of grease and burnt at one end (char grilled?), on a bed of corn kernels which looked like they had been poured straight out of the tin onto a few lettuce leaves. I am not a chef but I would have been embarrassed to place such a plate in front of guests. It would have looked more at home as a chew toy for my dogs. My daughter felt sick after attempting to eat just one bite- yuck! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fabulous stay!

Jun 24th, 2019

I was attending a 2 day workshop at Mercure so I stayed the night of June 20. I couldn’t fault my stay in any way. ~ The hotel lobby was clean and inviting ~ There is a coffee cart in the lobby for your early morning caffeination ~ Concierge was professional and very friendly. ~ Check in was fast & easy ~ I needed to store my bag prior to check in and that wasn’t a problem ~ My room was impeccably clean and well set out. Wasn’t lacking in anything. ~ My only real complaint, were the pillows were flat and tired (commercial quality) and cheap ones. I’d expect more for an inner city hotel. Having said that, my sleep wasn’t terrible affected by it, I just had to use all the pillows from both beds in my room. ~ I ordered room service for my meal, it was about $26 for a steak burger, chips and a small coke zero. - The hotel common areas could do with a little wall/plastering work, but damage/wear & tear is to be expected with high traffic areas. ~ The conference/workshop facilities were great as well. The food quality and presentation was delicious and well presented. ~ Hotel is located within easy walk to South Bank and to the city highlights for food and shopping. The Treasury (casino) is only a stones throw away. ~ Parking was about $36 a night (from memory) ~ As far as Brisbane city hotels, Mercure is probably a mid-pricing option. ~ I would stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Service and Location

Jun 8th, 2019

Excellent front desk service. Very friendly and informative. Room was very comfortable and clean. The view across the Brisbane river was amazing! Bathroom was also very nice in the room I stayed in. The restaurant service was ok, and meals quite good. One has to remember that the hotel is close to city restaurants, so acceptable for the location. As with most hotels in Australia, laundry was quite expensive, so I used a Laundromat that was a short taxi ride away in West End. Overall, and enjoyable visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Tired, needs a refurb

Jun 1st, 2019

As an Accor club member we have been to many Mercure hotels. This one was very tired. The bath was tiny, the bathroom had pendant lights, making it hard for 2 people to get ready at once. Rooms were spacious, Pillows were horrible. Staff were lovely, breakfast was a let down. Coffee machine wasn't maintained neither was the selection of food, Had to alert staff that there was no bread left, no spoons left, empty hollandaise sauce, coffee machine needing re filling. All these things should be checked on regularly. Carpet in the hall ways had uneven surfaces. Next time we will try a different Accor club hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place to stay and dine!

May 26th, 2019

Staff are always friendly and helpful and greet you with a smile. the restaurant is great and food is fantastic - highly recommend the Kangaroo! Rooms had a great river view, very comfortable for a short or long stay. TRIPADVISOR.COM USER 

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