Mercure Hotel Palermo Centro

Via Mariano Stabile 112 | Palermo 90139  [SEE MAP]Palermo  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent service, Excellent staff and very good location

Dec 31st, 2020

It was an exceptional experience staying at this hotel. The hotel is close to everything so its very convenient to visit all the places. The highlights were the staff of this hotel, they were very welcoming and fiendly. They always had smile on their face, nothing is too much for them when asked. They couldn't do enough for you. We had our flight cancelled at the last min and although it was fustrating and upsetting that we were stack there during christmas but the staff made us feel happy, we had to spend our christmas in the hotel and the staff provided us with christmas meal. All the staffs were deserves praises. Namely Martina, Valeria, Nadia and Barbara, they were exceptionally outstanding in their customer service. thank you again for your hospitality and we hope to see you again in the future. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

it’s a fine hotel, but it’s sad that they don’t provide iron!

Nov 6th, 2020

i would actually give Mercure a 5 star but there denial in providing me with iron is what has let me to give three stars. it was really sad that they would not have an iron and iron board! breakfast was 4 on 5 dinner was 3 on 5 also it’s sad that they provide preheated frozen food in there resturant . so the bottom line is if you don’t need an iron for your clothes and you can find an alternative to there restaurant then it is a nice compact place .It’s a good hotel for 1-2 nights . But more than that i would suggest to avoid. Also may be due to covid regulations the AC was not working . also the front desk is nice and responsive. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

I would stay here again!

Oct 28th, 2020

We had a wonderful stay. Hotel was clean and comfortable and located close to all the major sites in Palermo. Staff serving breakfast were professional. In particular, we won’t forget Vincenza who went out of her way everyday to ensure that me and my daughter were looked after properly. We were really impressed with her kindness, friendly attitude and generosity. Thank you so much 😊 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Perfectly good stay

Sep 18th, 2020

We ended up staying in Palermo unexpectedly as the port was closed on the Sunday afternoon. We chose the Mecure Centro and would definitely go back. Staff were friendly and helpful, everything was super clean. The location was perfect - close to the port for us to get the ferry (less than 10 minute walk) and also close to everything the centre - 5 to 10 minutes walk to Teatro Massimo with all the bars and restaurants. The room was quiet, bright and spacious with a mini balcony and a lovely bathroom - the bed was huge! If we were back in Palermo, I would stay here for sure - ticks all the boxes and a very reasonable price. Breakfast is a bit more complicated with COVID and no longer self-service but the staff make it work. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Oddly I would stay again

Sep 8th, 2020

As most people read about 3 lines of reviews this is going to be a bit of a mission I am afraid. And in truth I imagine how good this hotel is depends on many factors. Let's start with the overwhelming positive - the bed. It was big & comfy. It did only come with 1 pillow but that is easily corrected. The rest of the room.... well not so good. It's a bit cramped, not small per se but far from roomy. The desk is over large, takes up more space than is needed. The balcony - a plus in itself - is underutilised, in that there is a balcony but no furniture there. Bit pointless but hey. The bathroom is fine, big enough overall I guess but the shower is the wrong shape. I will explain.... the shower itself is placed on the back wall, meaning that it is very narrow. I had imagined this was an issue for me, I am tall & broad, but my wife had the same issue. It's not a fatal flaw but it is a pain, if you turn wrong the shower will burn you/freeze you/vanish. Shame as it is a damn good shower. Moving on..... the staff.... aside from the last day were really good. For the most part they managed to speak English, a relief as we struggle with Italian. They were helpful when required. On to the breakfast.... basically its poor. Accepting that Covid has impacted this some what there is still a lack of variety & quality. Que to order, come back for toast & hope your eggs aren't cold. Hope that you are severed individually if you come as a couple - we never were but plenty of other guests managed it. Hit drinks are ordered at the table, sometimes & if they remember. And it is all pretty average. As a tip don't get it, walk 10 mins to the theatre Massimo & go to cafe Dami. Cheaper & better. As I said it is odd but I would stay again, the location is unbeatable - great resturants near by & it is easy to walk to the old town. TRIPADVISOR.COM USER 

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