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at the Mercure Queenstown Resort
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Beautiful views from rooms, friendly service
Jan 18th, 2021
We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money. TRIPADVISOR.COM USER
Great Pool Day & Stay
Jan 16th, 2021
We stayed one night for a chance to spend the day at the pool and treat ourselves. The pool was great if a bit cold, the staff and the view were amazing and the room was fab, super clean and beds really comfy. Unfortunately all the meals we had (Lunch, Dinner and Breakfast) were pretty below average especially for the prices. We will definitely come and stay again for the experience but we may lunch and breakfast somewhere else and know what our expectations are for dinner as we have 2 x small children and eating in the hotel is our preference. TRIPADVISOR.COM USER
Good service great room
Jan 16th, 2021
Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views TRIPADVISOR.COM USER
Very friendly, helpful staff
Jan 14th, 2021
We were three families with kids visiting Queenstown as part birthday celebration as we each had a son turning 13yrs old. I had mentioned this in an email so our rooms would be close together but a lovely added touch with each child getting a Happy Birthday eclair plate. Pros for the hotel: little things that make a difference to me including double glazed windows, quiet air conditioning, great water pressure, black out curtains. Reasonably priced and very tasty food in the lounge bar. Great breakfasts, quickly replenished as needed with amazing views. Complimentary parking. Good pool size. But main thing was how friendly and helpful the staff were, from reception to barmen, waiters, maintenance and house keeping. Cons for the hotel: bathrooms are small and dated, pool not heated (didn't bother kids but no adult was brave enough). TRIPADVISOR.COM USER
Great View over Lake Wakatipu
Jan 12th, 2021
Great location up on the hill just a short drive at the end of town with fantastic view over Lake Wakatipu. You can walk into town but a bit of a walk back up the hill to the Hotel. Older hotel but the room was clean. Nice pool area with pool toys for the kids to use and the spa's were emptied and clean daily. Reception staff were friendly and helpful. Negative was the food and service in the main restaurant and bar area was not the best so we only ate in house once - missed opportunity as we stayed here over a week. TRIPADVISOR.COM USER
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