Mercure Swansea Hotel

Phoenix Way | Swansea, Wales SA7 9EG  [SEE MAP]Swansea, Wales  [SEE ADDRESS]
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Courtesy of Mercure Swansea Hotel

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at the Mercure Swansea Hotel

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Guest Reviews

TripAdvisor Traveler Rating 4

Staff make the hotel

Feb 23rd, 2020

I arrived at the hotel and checked into my room, when I entered the room it smelt very strongly of mould, it was very cold and there was water on the window sill, I went to reception and the staff immediately changed my room to an excellent one. Breakfast was lovely and the staff just can’t do enough they are brilliant, thankyou for a lovely stay xxc TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel

Feb 22nd, 2020

Hotel easy to get to and plenty of parking. Helpful and friendly staff, easy check-in. The food was great with excellent service. Good facilities with pool and nice to have a sauna. Room was clean and tidy TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent all round service and Staff also very welcoming

Feb 20th, 2020

Have stayed at the Mercure Multiple times over the last 18 months with work, for a week at a time, I must say the service I have received had been superb , the staff are all very friendly but professional and always willing to go out of their way to help, as for the facilities the rooms are spacious and comfy and again housekeeping do a brilliant job of cleaning/restocking them. The food in the restaurant is also very good and although I have eaten nearly everything off the menu the chefs specials alway mix it up a bit , overall a very affordable hotel that provides a fabulous all round service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best staff in the business

Feb 19th, 2020

I have stayed in this hotel on a regular basis for a week at a time over the past 18 months with a large group from work. The hotel is conveniently located in the middle of a range of shops, all of which are located within walking distance, although transport will be required for Swansea City Centre. There is a Lake behind the hotel which is a lovely walk on a nice day if you need to unwind. The rooms are great; they are large, clean and have plenty of facilities. All rooms come with an iron and ironing board, a desk fan, individual heaters, a large desk, tea and coffee facilities and sockets or USB ports (dependant on room type) next to the bed which is rare to find! WIFI is free and unlimited, unlike some hotels which require payment after a period of time. This has been a massive bonus during my stay here. Bathrooms are also great, decent size, clean, and with decent showers. There is an on site bar and restaurant which serves food in the lounge area throughout the day and night and a decent meal in the restaurant in the evening. The lounge area is a great place to sit of an evening and large so there is always a comfy place to sit. The bar prices are a tad on the high side which can quickly add up if you aren’t careful though. Food is excellent and there is a menu which changes daily as well as the fixed menu items so always plenty of variety. Breakfast is good with plenty of choice and quality is again very good. This brings me on to the Hotels jewel in its crown - The Staff. They are what makes this hotel. All the staff have been extremely friendly, extremely accommodating and nothing, and I mean nothing, is too much trouble. Even a large group like ours could be accommodated without stress, fuss or hassle. Housekeeping staff leave little name cards which add a personal touch to the rooms and are also extremely friendly, with a nice hello coming from their upstairs office every morning when you walk past. The staff in this hotel have been the best I’ve ever come across and are what makes the stay bearable when so far away from home for any period of time. My opinion is that this is the best hotel in Swansea. I will be returning when coming back down in the summer with family as I don’t think any other hotel can offer what these guys offer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Regular visits over 18 months

Feb 19th, 2020

I have enjoyed 11 stays of 4-5 nights each here over the last 18 months for work. The rooms have always been very clean, the beds comfortable, the food excellent and the staff extremely friendly and helpful. The reception staff welcomed us warmly each time, especially Gabrielle. Tom, Chris, Jack and Kelly always served us with a smile behind the bar and the waiting staff: Carrie, Sarah, Andrea couldn’t do enough for us at mealtimes. I will definitely stay here again whenever visiting Swansea. TRIPADVISOR.COM USER 

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