Mercure Swansea Hotel

Phoenix Way | Swansea, Wales SA7 9EG  [SEE MAP]Swansea, Wales  [SEE ADDRESS]
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Courtesy of Mercure Swansea Hotel

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at the Mercure Swansea Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

A Superb Stay

Jun 27th, 2020

You really can't ask any more from a hotel. The rooms were immaculately clean with really comfortable beds and pillows. The staff were ever-so welcoming and friendly, always on hand to provide room service. The bathroom was very tidy and mirrors with anti-steam which was handy when getting ready in the mornings. Would really recommend this for a short or long visit to Swansea. Thank you mercure!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No Cancellation even for Coronavirus

Mar 24th, 2020

Tried to cancel after the event I was attending was cancelled due to Coronavirus,the hotel still demanded payment in full, terrible customer service. Would not use, or recommend this hotel to anybody. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Distinctly average

Mar 12th, 2020

Stayed here with my husband as part of a larger group between 5/8 March 2020. Room was a decent size, hanging space for clothes was rather limited. Nice to see that a full size ironing board and iron were available as was a good hairdryer. Beds ok, decent pillows but poor quality bedding. Noisy floorboards. Room was cold on arrival, however the electric heater quickly warmed it up. That said, there was no real happy medium, it was either too warm or not warm enough. Bathroom was basic, although shower was decent enough. Not exactly spotless, but nothing that warranted a complaint or request for room change. Room was "serviced" each day, however we had to ask for towels on the second morning as none had been left. then on the following day just one bath towel was left, better than none I suppose. Food was average, couldn't say it was totally inedible, though given a choice, I would not have chosen it. Breakfast was disappointing, not enough choice of cereals and cooked offerings were not appealing. Bread was poor quality thin sliced which was even less appealing once toasted. There was brown and white bread available until our last day when there was white only. Staff were pleasant enough but seemed on occasion to be a bit under pressure. In closing I would say that as always you have to judge for yourself and eveyone's experience is different, however unfortunately I would not personally choose to stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Tired and in need of updating

Mar 2nd, 2020

My hotel room smelt damp and musky. Bathroom was tatty and dirty. Bed linen was marked and dirty The room service food was not worth the money. Would not return as the service was not friendly and I thought it was over priced TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Staff make the hotel

Feb 23rd, 2020

I arrived at the hotel and checked into my room, when I entered the room it smelt very strongly of mould, it was very cold and there was water on the window sill, I went to reception and the staff immediately changed my room to an excellent one. Breakfast was lovely and the staff just can’t do enough they are brilliant, thankyou for a lovely stay xxc TRIPADVISOR.COM USER 

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