Metropole Hotel

Riva Degli Schiavoni 4149 | Venice, VE 30122  [SEE MAP]Venice, VE  [SEE ADDRESS]
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Courtesy of Metropole Hotel

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at the Metropole Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

One night in Venice

Aug 12th, 2019

We stayed one night at the hotel before our cruise but we had been there before we left the cute bar the comfortable rooms and the nice front desk. Unfortunately I was jetlagged and went straight to bed but staff wished me a happy birthday and said they would save us a table in restaurant for dinner. We did have a lovely breakfast in the morning TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best concierge team

Jul 28th, 2019

Great stay in this cosy hotel situated between the Piazza San Marco and the Arsenale where the Biennale takes place. A very special applause to the friendly service of all the staff members (something we experience less and less in Italy unfortunately) and in particular the concierges. Very helpful, quick, organized and knowledgeable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very, very good

Jul 17th, 2019

Amazing location, premium add on services if you need them, fantastic restaurant with great food and wine cellar, a bar that rivals any in Venice for product and service, quaint and unique decor, rooms very comfortable and the garden is green, secluded and outstanding for a glass of wine of an evening. First class. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fairytale City

Jul 7th, 2019

After disembarking from the most glorious trip on the Orient Express from London we arrived at a The Metropole where we were warmly welcomed by the staff and who remained attentive throughout our stay. The service was excellent throughout and the atmosphere in the hotel very gothic and eccentric which adds to the vencían charm. The room was a little snug but very comfortable and the perfect temperature with the sweltering heat outside. We spent a couple of nights relaxing with cocktails in the gardens/terrace which are very attractively deigned with different private areas to sit if you want some peace and quiet. We did enjoy the Oriental bar on our first evening with a good selection of beverages and the Michelin star restaurant was super with excellent wine pairings which complemented the meal. Again the staff were outstanding throughout which made our stay truly memorable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Second and Last Visit

Jul 3rd, 2019

The Venice Metropole Hotel has plenty to brag about: the rooms are charming, the staff is friendly and helpful, and its location is superb (especially for visitors targeting the Biennale). This is why I booked three rooms there, for our family vacation, for multiple nights. When my daughter's Apple Airpods were stolen from her room, I notified the reception clerk, who promised to look into it and get back to me. He didn't. Upon checking out, I mentioned this incident again, and the reception manager took my email address and promised that I would hear from management promptly. It's been nearly two months, and I'm guessing that this email is not coming either. I am Never going back to the Metropole. Not only is it the first time I've ever experienced theft from my hotel room (and I do travel a Lot), but it is also management's complete disregard for the matter that ticked me off. How difficult could it possibly be for the hotel to discount the value of theses Airpods (~ $150) from my total bill of many thousands of dollars? Venice is gorgeous and we'll definitely be back - but not to the Metropole. Many other luxury hotels to choose from. TRIPADVISOR.COM USER 

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