Metropolitan Hotel Vancouver

645 Howe Street | Vancouver, BC V6C 2Y9  [SEE MAP]Vancouver, BC  [SEE ADDRESS]

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at the Metropolitan Hotel Vancouver

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Guest Reviews

TripAdvisor Traveler Rating 1

Only thing good is the location

Feb 15th, 2020

I am a Marriott Titanium Platinum and am baffled why Marriott would allow an outdated, deteriorated, dishonest property into their Vancouver offerings. I have stayed at the Marriott Pinnacle, Delta Downtown Suites, and even the Residence Inn on Horby was far better (try making chocolate chip waffles in the morning). 1. At this hotel, however, $45 self parking means if there’s a spot left for you. On my first day, the parking lot was completely full, so the valet took my keys. While I’m not being charged for valet, it’s far less convenient than self parking. I should feel comfortable going in and out without worrying about whether or not I will return to an available spot. 2. The mini-bar fridge was broken in the room, so I informed the front desk. They wheeled in a mini fridge to their credit, but it now takes up half of my sitting space (see photo). 3. Be prepared to wait and wait and wait and wait for an elevator, because there is only one that works for the entire property. Alternatively as the signage suggests (see photo), you are welcome to join the hotel workers, food carts and laundry bins by using the service elevator. 4. The room is just gross. Chips in the bathtub (see photo), dents on the furniture (see photo), different shades of carpeting (see photo). This is a worn out property. Doesn’t feel comfortable or pleasant. The lighting in the room is so dim, probably because they don’t want you to notice its poor condition. And if this is a room they gave a Titanium Platinum, I can’t imagine what the other rooms look like. 5. The staff seem to be trained to deny any upgrade to a suite. At check in, I was told no suites were available, even though I could book two different available suites online. I asked if I should try tomorrow, the guy checking me in tells me to “just call us, don’t come to front desk.” So of course the next day I go to the front desk, another guy tells me they’re sold out, even though I can still book a suite online. I point this out. Then his colleague, who is in fact speaking with another guest, overhears and turns to me to rudely interrupt. She asserts, “if you try to book a suite online, it won’t go through.” I’ve never heard of this, and if it is true, then Marriott’s reservation system is seriously messed up. But to be honest, as a longtime and loyal customer, it’s not Marriott that’s messed up, it’s the MET Vancouver. The only good thing here is the location, being right across from the mall, otherwise don’t bother. There are cleaner, newer, properly-functioning, customer-friendly properties for a similar price just down the street. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Review of zing in the metropolitan.

Feb 12th, 2020

Good food, I have a dairy allergy and one of the staff walked thru and showed me what I could eat, and made me a special omelet. One of my Servers was vaishali, and she was friendly personal and professional. Only suggestion would be putting on the label a souvenir level and indicate if it has meat, dairy or gluten. Thanks TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Everything is broke in this hotel

Feb 11th, 2020

Only one elevator was working causing long wait times during the whole stay (5 days!), same with the hot tub which was closed for maintenance. The room safe was broken, and only after I mentioned it to hotel reception the second time they finally replaced the battery. I had to log into the internet every day again on both laptop and iphone although I chose the option to be connected for 5 days. The bed was very soft and the shower head was so low I had to bend my knees to take a shower. The cabin had a low bar so I hit my head twice. The heating system was ancient and difficult to get the right room temperature. I asked for a quiet room but they gave me one that had a connecting door to the neighbor room so I could hear the people in there talking in the middle of the night. I tried to order breakfast to room for one morning and the lady told me the kitchen is closed and I should try again to call in the morning. Really very disappointed with this run down place. Will never stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good hotel, excellent service but strange layout. The floors, (14th) seemed to be layed out in spirals.

Feb 2nd, 2020

I stayed for two nights on a busines trip. The room was clean, spacious and easy to work in. The bathroom is also big and clean. I ate breakfast in the restaurant and had bar snacks in the bar. The food (omelette) was great and beautifully cooked. The bar snacks were excellent (meatballs, flat bread pizza) and the bar-lady makes a sensational Old Fashioned. Service in the morning (Monica) and in the evening was excellent. All the staff were friendly and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Good until they charged my credit card with incorrect charges

Jan 29th, 2020

I had a great stay at this hotel for a work trip, however, I returned home to an invoice for parking and internet that I did not use. I did not have a car during my stay in Vancouver, and upon check-in, I was told that WiFi was complimentary. I was not presented with these charges upon checkout or given a physical receipt. These charges were made to my card without my knowledge or agreement. Further to my dismay, in my attempts to resolve these incorrect charges I have been redirected to your accounting department who will not return my calls and the email address provided on your website is incorrect. This is terrible customer service, the experience should not end when your customer checks out. TRIPADVISOR.COM USER 

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