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at the Metropolitan at The 9, Autograph Collection
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Excellent hotel! Excellent customer service!
Sep 19th, 2020
Beautiful hotel and great customer service. Booked the room because celebrating an engagement - when we arrived, a complimentary bottle of champagne was waiting in the room! We have never been treated so well by a hotel. One of the many reasons why we remain loyal to Marriot. Will definitely stay in this hotel again! TRIPADVISOR.COM USER
Wow, what a find
Sep 1st, 2020
Stayed at the M9 for one night in Cleveland. And wow, we were totally blown away. The location is right downtown and were impressed with how friendly everyone one was. The valet team was professional and friendly. When my GF realized she left her watch on the front seat of the car, they ran and got the watch...and her makeup bag which she also forgot but didnt tell them she forgot. Check in was great. They were also really welcoming to our puppy with a nice goodie bag (makes the pet fee more tolerable). The room was big as was the bathroom. On one of the floors there was an indoor dog run which was also great. Bed and bathroom were comfortable. We would definitely stay here again. TRIPADVISOR.COM USER
Aug 26th, 2020
I recently started at Metropolitan at the 9s along with my son and was very impressed with the hotel. The staff is attentive, every detail is covered, the cleanliness is top notch, the rooms are large and elegantly decorated. The bathrooms are v exceptional. I honestly can't say enough about how great our experience was. I would definitely stay here again and I would highly recommend staying here. TRIPADVISOR.COM USER
Aug 21st, 2020
Tried this hotel for an overnight stay. Modern decor, dogs allowed. Had a drink in beautiful weather at rooftop bar, also ate dinner in hotel restaurant. Everything was wonderful. Only thing I found odd was the lack of a sofa in our two room suite. We had a set of two large chairs and a dinner table in the sitting area. Not super comfortable imo. Still, I would stay there again. TRIPADVISOR.COM USER
Stayed here to visit the Rock and Roll Hall of Fame
Aug 18th, 2020
I stayed here 1 night to visit the Rock and Roll Hall of Fame, the hotel is walking distance. I booked a regular room but they were able to upgrade me to a suite. The suite has a living room area with a nice couch and tv. The bathroom is really nice with a big bath tub, and a separate glass shower. The staff were really helpful with giving directions to get around. TRIPADVISOR.COM USER
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