Microtel Inn & Suites by Wyndham Austin Airport

7705 Metro Center Drive | Austin, TX 78744-1729  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Do not stay here

Dec 16th, 2020

Someone used their key to enter my room! Luckily we were in the room and awake. Do not stay here! Why would someone else’s key work on our door? I do not recommend staying here. Luckily for the guy that came in our room I was in the bathroom. If not he would have been shot. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

our trip for fun

Nov 2nd, 2020

great room...friendly staff clean room everyone wears a mask..Felt safe and welcomed close to restaurants.. went ro austin to buy a new car..the trip was well worth it just so happened freak ice storm with very cold weather TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great staff and nice accomadations!

Sep 8th, 2020

I was visiting from Florida for Texas BBQ. Dennis at the desk upgraded my roomto a suite when I told him it was my birthday. Eddie picked me up at the airport , his first words were "Happy birthday Rory! "What a thoughtful and caring staff. Carol in housekeeping said it too. Shout out to Chuck at the desk, and Mr. Patel who gently reminded me to wear a mask. Great stay and I recommend this hotel! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

VERY DISAPPOINTED

Aug 12th, 2020

My girlfriend and I were visiting Austin for her birthday. We checked in early and CHUCK at the front desk took care of us. We went up to the room and the room was decent for what we paid for. We didn’t have many towels in the room so when we came back from dinner, I asked them if I could have more towels. I WAS TOLD TO GO UPSTAIRS TO GRAB THE OLD TOWELS IN ORDER TO GET NEW TOWELS. HE SAID HE COULDN’T GIVE US NEW TOWELS UNTIL WE CAME BACK DOWN WITH THE OLD ONES. I am a paying customer and I’m on vacation...what was this guy thinking treating me like I work at the hotel. I ALSO FORGOT MY TOOTHBRUSH AND ASKED THEM IF I CAN GET A TOOTHBRUSH AND THEY TOLD ME I NEED TO BUY ONE. What hotel doesn’t offer toothbrushes? We also needed a plunger for the room the next day and were told that they would bring one up immediately. After 15 min of waiting we get a knock on the door only to find out they brought us more towels but no plunger. Eventually they took care of the plunger situation but we were late to our dinner reservations. If you are looking for a hotel that makes you feel welcome and at home...THIS IS NOT IT. I have never left a hotel early because it was so bad. My girlfriend and I decided to leave one day early and transfer to the Marriott! DON’T GO HERE! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Will never go back

Jun 18th, 2020

I had the worst experience ever at this hotel. Remind you I work at a hotel so I know what's right and wrong. First off checking in was embarrassing and a disaster to be honest I don't know if front desk staff Chuck was being racist or just plan ole rude. He was so mean and was so irritable like he didn't wanna check me in he also gave me keys to room that didn't work went back downstairs to change rooms cuz it was by the stairs also he rolled his eyes and kept saying ILL SEE WHAT I CAN DO. Then kept saying no smoking or we will charge you I had told him he already told me that plus I don't smoke. That was strange, then later on that day we found out we couldn't open up our window. Guess what the front desk staff came to knock on the door to say our windows couldn't be opened because they think we are smoking. I will never return, paint is falling off near window seal curtains looked like someone peed on them and also no housekeeping. I will NOT RETURN!!! TRIPADVISOR.COM USER 

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