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at the Millennium Knickerbocker Hotel Chicago
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Sep 26th, 2020
I traveled 7 hours to come here and got the worst service ever from the front desk rep name Jason. He was very rude to the point I decided to check in at the hotel across the street. After leaving I called him to get corporate number and he replied “Google it” I definitely would not recommend this hotel. With them prices I should have got great customer service. What a night. TRIPADVISOR.COM USER
Sep 24th, 2020
Clean, great location and comfortable rooms. Beds are so soft and I had a lovely night sleep! Very limited contact with staff and the hotel is quiet at the moment so easy to socially distance within the hotel. Thank you for a lovely stay. TRIPADVISOR.COM USER
Aug 22nd, 2020
I have stayed here on several occasions and each time it’s a hit and a miss, never quite making the mark. I stay here because my employers booked it and not through personal choice. Each time I have been here there has been issues with wake up calls either for myself or for one of my colleagues. This ranges from not getting a call at all or to the wake up call being 15-20 minutes late. I’m sure the generic management response will give COVID as a reason to this unprofessional service however it has been this way for the last few years. The reception staff on the desk can vary in how welcoming or blatantly rude they are. I find it rather shocking in a country such as America that is apparently so service driven that from some of the employees at this hotel they can behave in such a poor manner with a lacking attitude . The cleanliness is a whole other matter and during this time of COVID it is shocking beyond belief that the rooms are not cleaned properly. TRIPADVISOR.COM USER
Aug 22nd, 2020
In general the hotel is dated. Ceiling Shower Head not working as it should due to limescale In room safe doesn’t work Shower floor is disgusting I coffee pod it’s what’s left in your room no cream just dairy powder The cleaning is also unifficient and make sure your room door is properly closed as for twice was left open The receptionist on duty on the night of 20/8 was really a charm not providing any further information than saying no I’m sorry Not good at all TRIPADVISOR.COM USER
Good stay as always
Jul 30th, 2020
Was here for business, however in the current situation it was sad not to see all the normal staff at the hotel, especially the amazing doorman. Room was very adequate apart from the iron spitting out dirt on my shirt. Had the problem of only 2 pillows on the bed, this isn't normal and normally have 4 very large ones. Overall a good stay. TRIPADVISOR.COM USER
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