Mohegan Sun

1 Mohegan Sun Boulevard | Uncasville, CT 06382-1372  [SEE MAP]Uncasville, CT  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Horrified! Room was filthy!

Jul 8th, 2020

Checked in to room and found something red splattered on walls. Spoke to “manager” Taylor. After 2 phone calls She wanted us to leave room so they could clean it and then we could come back. I had already wasted 1 hour and 45 minutes on the phone back and fourth with her. I said that I did not want to do that, already inconvenienced! I asked if some one could come take a look at the room and she said no! She said there were no other rooms available. I spoke to security person in hall who said she would call and get room changed. Finally 3 hours later changed our room. Taylor should not be in customer service! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Reopened - Good Job Handling Virus Safety

Jul 5th, 2020

We've been regular Mohegan Sun visitors for over a decade. Both they and Foxwoods reopened with safety procedures in place, so we decided to visit Mohegan for the July 4th weekend. Both are now enforcing NO SMOKING policies. It's wonderful! The gaming areas are clean and your clothes no longer smell like an ashtray! Still a worthwhile visit. The entrance we used had a body temperature scanner and the staff made sure everyone wore a mask. Alternate slot machines are turned off to ensure social distancing. The gaming tables also use nifty clear shields to protect the players and the dealers. We felt very safe there. Memo to Mohegan: Keep up with your competitors - stop the indoor smoking forever! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very disappointed. Long time customer will think twice before coming back

Jun 21st, 2020

So after a long wait we were thrilled to hear that they were opened for out of state guests so we planned an overnight stay with a beautiful suite. The check in was flawless and fast. However when we entered our suite we noticed that both bathrooms were dirty. We called down to the desk to ask if they could send housekeeping to clean the room. They apologized and said they would. We brushed it off and excitedly headed down to play some 3 card poker. Well we were totally disappointed to find that in the sky casino there were only 2 tables for 3 people and in the Earth casino the same. We waited patiently and 2 hours later we found a table to play. We played for 4 hours and at 9PM decided to grab some dinner at Tuscany's great food and Gina was a fabulous waitress. At 11PM we headed to go back to the tables to play for the remainder of the night only to discover that they closed all of the 3 card tables in the sky casino and were directed to the Earth Casino to find 3 card tables. Well as luck would have it all 3 card tables but 1 were closed. We couldn't give our money away. There were no tables open. So we tried to play Roulette. It was a no go. Most tables were closed and the ones opened can only accommodate 3 people. So we've retired to our room with Nothing to do. I get that times have changed but how does a casino expect to bounce back from this shut down if they don't "open up" sorry very disappointed. And BTW when we returned to the room it still was not clean. Totally unacceptable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Business like usual

Jun 7th, 2020

if I thought it was worse then foxwoods i would of wrote this review sooner. The payback on there machines has not changed... they say there avg payback is 88% try maybe 78 to 82% tops. There machines are absolute garbage... no fun at all... try other casinos in Maryland like Maryland live you will get more bang for the buck.. Good luck! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Gambling, Stunning Resort, but Not Vegas

May 30th, 2020

This is going to be a long post, so I’ll start with the Cliff Notes version and then if you want to read more you can. Quick summary: -Great gambling -Beautifully decorated casino and common areas -Rooms clean and comfortable -Super fun place to see a concert -Does have some limitations in terms of shutting down early, and some weird alcohol policies. -Overall a really great casino resort to visit. Now for the TL/DR portion of the review: My fiancée and I stayed for close to a week in Summer 2019 and absolutely loved it. We go to Vegas 2-3 times a year but this was our first trip to Mohegan as we went for concerts at the arena. First off, although the acoustic in the arena are terrible it is still an amazingly fun place to see a concert. Lodging on site and gambling right outside the music venue doors for pre and post show entertainment; what more could you ask for? Most of my review I will compare to our experiences in Las Vegas, as I think that will be helpful to potential readers. Plus Las Vegas is the gold standard for casino entertainment. During our trip we stayed in the Sky Tower, room was nice and very clean but without all the bells and whistle of top tier Vegas resort rooms for just as much money (actually our Mohegan rates were notably higher than even the nicest Vegas 5 stars resorts but that was partially due to the concerts). That being said, no complaints here as it was comfortable, quite, and clean. Gambling wise, this place is a gem. The casinos (plural if you count Casino of the Sky and Casino of the Earth as different) are absolutely huge; this is one of the largest casinos in the country, square footage wise. But what really makes this a gem is their consumer friendly pay tables. I always find it humorous when someone posts a negative review about a casino due to poor gambling experience, as usually this in the form of some stupid comments about “tight” slots and “no one hitting on slots”. So what makes it humorous is that the specific house edge/hold/etc for slot machines is essentially never posted by casinos. So when someone talks about a casino’s gambling payouts in the context of slots, it’s typically very biased based off of the very small sample size of what that individual witnessed during the short time they were there. This is obviously completely inaccurate, especially when you factor in that slot pay outs typically have very high variances, which skews the bias further. If you want to judge how consumer friendly a casino is you need to look at games which have posted pay tables which allow you to calculate house edge, there are a number of such games but video poker is the primary one I use. You can look at a VP machine and know EXACTLY what the house edge is for any given VP game in a matter of seconds . Well Mohegan Sun is absolutely LOADED with full pay video poker machines (full pay VP represents the highest pay out/best odds for players/ie lowest house edge, of the commonly used VP payout variants). You will almost never find odds this good anywhere on the Vegas strip, if you do it will typically be high limit machines, and only a select few machines in a select number of casinos. Low limit full pay VP machines are essentially non-existent on the Vegas strip. However, at mohegan these full pay machine are everywhere, including low limit machines. Now does this guarantee that they also have player friendly slots, it does not because it’s not posted, but generally speaking, favorable VP payouts are a good proxy for overall casino behavior. And based off this metric Mohegan Sun has the most favorable payouts of any casino I have ever been to. Other things, apart from gambling and the concert venue: -Food: plenty of options, but things close WAY too early for a casino. Seems like most places close around standard, non-casino dinning hours (ie 10-11pm). The few places that stayed open later (midnight-ish) had exceptionally long lines and were really limited. Room service is offered 24 hours a day but when trying to order late night the wait time was literally several hours long. -Drinks: plenty of bars located within the casino. They do comp drinks, as they should, for gamblers both at the bars and with cocktail waitresses. However they have somewhat strict alcohol rules (which I think is a product of the state laws as opposed to house rules). They have a very firm 1am last call cut off. They also are very strict about ordering multiple drinks, even if you are paying (ie not trying to get comped beverages) they will not serve one person two drinks; you literally have to bring your significant other/friend/etc up to the bar with you. I just found this odd, and they were VERY firm on this policy. Cocktail waitress-wise it was hit or miss, and seemed to vary based on location. At times there were plenty, other times they were non-existent. The firm, and early last call also contributes to the everything shutting down early vibe. Non-gambling entertainment: seemed to be a fair amount of other things to do, but we stuck mostly to the concerts and the gambling so I cant comment in detail. All of those good things being said, this is a great place to visit for a long weekend, but this is definitely not Vegas. The main difference is how early everything shuts down. One of my favorite things about Las Vegas is the 24h nature of it. You will not find that at Mohegan. We arrived after 2am (due to a chaotic travel day) and it was a ghost town when we got there, we couldn’t even find a bellman to help us with our bags. The casino was dead, bars closed, no food options, etc. The only other negative is that this place is not easy to get to. The closest airports are about an hour and 15min away, and are very small airports which means very limited direct flights. They do offer a town car service for airport pick up, it’s expensive (comparable to private company/non affiliated towncar services) but worth it if you are traveling in during odd hours or just want to treat yourself. We live in FL, and when you factor in the flight layover, and then long towncar ride, it’s almost easier (and about the same price) to get to Vegas as it is Mohegan. So all in all, Mohegan is awesome , but a few tweeks could really take it to even another level of entertainment. We will definitely go back again, but I wish it was easier to get to as it would make a very nice regular weekend getaway if that were the case. TRIPADVISOR.COM USER 

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