Montage Deer Valley

9100 Marsac Ave | Park City, UT 84060-5201  [SEE MAP]Park City, UT  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Fausto!

Jan 13th, 2021

Amazing trip! You need to meet Fausto in Compass. He took us on an awesome snowmobiling adventure and he really tailored it to our kids. He brought toys and treats everyday for our boys. The service and food is great at montage TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect Winter Getaway

Dec 23rd, 2020

Absolutely loved our stay at the Montage Deer Valley. We stayed with AMEX Fine Hotels and Resorts, which enabled us to receive a complimentary upgrade and breakfast in Apex each morning. Our room was absolutely beautiful, with a great view of the mountains and I love that the rooms also have 2 switches for the gas fireplace including one on your bedside. The service was phenomenal from the Valet, to the front desk to Apex and the Vista Lounge. We also had great service from the ski rental concierge, they set up everything so seamlessly and arranged our shuttle as well. We have a shoutout for the ladies in the gift shop- they were so adorable and sweet, Katherine even went above and beyond and sent up a Montage baseball cap to our room since my husband was sad they ran out of the inventory in his size, but I guess they ended up finding one anyway! Such a sweet gesture. We also enjoyed the Veuve Apres Lounge a few times, what a treat. We absolutely loved our experience, Montage sets the standard of true luxury and I hope we can come back soon. Thanks again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

THE BEST service of any US hotel I've been to in a while

Dec 14th, 2020

As you can tell from my profile, I RARELY write a review...primarily because I rarely have the time to do so...however after experiencing my amazing stay at the Montage Deer Valley I had to take the time to do so. Firstly, I planned this trip last minute due to Covid regulations in CA not allowing hotel reservations for shorter than 14 days. I booked the Montage as many of my friends raved about it in the past...and now I know why. I travel quite extensively and have always been impressed with the service level of international hotels abroad...and the Montage Deer Valley is the first time in a LONG time where I experienced such a high level of customer service. While the ENTIRE Staff of the Montage have been incredible and on a truly "worldly level, I have to mention one in particular: Deja. Deja, checked me in upon arrival. The check in procedure was lovely, as was Deja and her impeccable customer service. She walked me to my room, personally explained various functions and ammenities and was incredibly helpful...as I always have some sort of drama ensue. This time I lost my credit cards on the slopes and she was awesome in helping me use Apple Pay to pay for my stay as Chase was unable to provide me with temporary cards. Furthermore, apart from her lovely demeanor, I asked her last minute, if I could get a late check out and she called my room within minutes informing me that she was able to provide me with a late afternoon check out. I decided to extend my stay in Park City and decided to transfer to a different hotel for the additional days...I now regret doing so as it is staff members like Deja that will keep me coming back to the Montage. Bravo Montage on maintaining such a high level of customer service!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

What a view

Dec 11th, 2020

So far, no good. Attached is our $970/ night Vista View Suite view. I spoke to the hotel twice to get the room that we paid for, no return call from the “manager.” We said any room with a view - bigger suite, more expensive suite, no suite - crickets chirping - as of 7:50 still nothing from a “manager”. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Impeccable Service

Dec 11th, 2020

What a wonderful vacation. The resort is set away from the hustle and bustle although there is one lift adjacent to the front door. We enjoyed hanging out at the Terrace Lounge with live music and a raging fireplace. The one bedroom suite had a pull out couch in the living room with a separate bathroom. The nightly s’mores were such a treat. The cart is only there 4:30-5:30. Be sure you get the caramel marshmallows! TRIPADVISOR.COM USER 

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