Montage Kapalua Bay

1 Bay Dr | Lahaina, HI 96761  [SEE MAP]Lahaina, HI  [SEE ADDRESS]
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Courtesy of Montage Kapalua Bay

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at the Montage Kapalua Bay

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Guest Reviews

TripAdvisor Traveler Rating 5

Guest Services "No ka Oi!"

Aug 14th, 2019

The Guest Services are number one at the Montage. Let me frame my background. I worked in may hotels in NJ, NYC ,etc.... as a Director and stayed at many hotels across the US and Europe thus I'm very familiar with how a hotel works behind the scenes and what it takes to "Wow" the guest. No where did I experience the level of guest experience than I did at this jewel of a hotel called the Montage. There is a particular Ambassador of the hotel I want to give "props" to is Byron Blais. By the time we engaged to the time we left, I felt like this gentleman was part of my "Ohana" (family). Many details too long to write, but trust me as an ex-hotelier at the executive level, this young man and this hotel is the "real deal." Mahalo Nui Loa Byron and Montage. A Hui Hou! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Maui Wowi!!

Aug 11th, 2019

This is our second stay at the Montage and I hope we will be back again. The property, the staff, the pool, the food was all awesome! The rooms are very spacious and the views are wonderful. There are a lot of activities for family members of all ages. The pools are beautiful and very relaxing. I cannot recommend this property highly enough. 10 10 10!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Used to be perfect, hero to ZERO!

Aug 4th, 2019

So last year this place was so amazing!! Great staff, great atmosphere, just an overall great value! This year, 5 days for 16k not bad, but my last day here, I cant wait to leave! Staff is sad, room cleanliness is sad, should have gone to the best western for 89$ a night, instead of 3000 a night here. I get here, super excited, I'm putting my clothes away, and there are some black boxers in the drawer..gross! My kids scream, there is a roach in their bathroom. What happened to this place?? Ok let's move forward, I'm in room 5403, so im trying to get some rest around 11pm, bang, bang, bam, bam..is there someone wrestling upstairs?? So I wait few minutes, then 20 minutes, then 45 minutes..this is not stopping!!! I call the front desk..sorry they say, they will put a stop to it..ok. next evening great time on Maui, same type of noise!!! call the front desk...sorry, they will take care of it...manager is a clown, says he talked to the people upstairs..guess what..next 2 days , same thing..there must be like 15 kids upstairs..this place has no control of their property..its supposed to be a luxury residence..I cant get any rest here..I can spend my 16000$ anywhere, why should I do it here? 2nd and Last time..the MONTAGE name has gone down the drain, call it the Best Western, if that's how you will operate it..but if you're gonna charge a premium, then shouldn't you operate it as a premium? The answer is YES you should! Next year, Ritz Carlton..if I'm paying a premium, let me go with the professionals who know their business. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amex of a stopover.

Aug 3rd, 2019

If you want a home away from home feel- that is, if home was built in a semi-palace style. Set over almost 10 ha this resort tick all the boxes. One bedroom suites come with large, private balcony, as well as dining and living room. Why bother cooking says the femme as she winks a conspirator’s wink. Just the ticket après volcano climbing. For this boy, the only steam will be The eucalyptus steam room or outdoor infinity pool. The golfers can head off blissfully to the two public golf courses and leave my arena in peace. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spring Break

Jul 30th, 2019

Gorgeous property, extremely friendly staff with great service. Delicious food, Beautiful pool. Access to the private beach. Hotel is spread out and doesn’t feel crowded. Didn’t get to use the spa but they do offer Valmont skin care. They take Great care of guests and accommodated us last minute, due to the bad stay in Westin! TRIPADVISOR.COM USER 

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