Montage Laguna Beach

30801 South Coast Highway | Laguna Beach, CA 92651-4221  [SEE MAP]Laguna Beach, CA  [SEE ADDRESS]

Courtesy of Montage Laguna Beach

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at the Montage Laguna Beach

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Guest Reviews

TripAdvisor Traveler Rating 5

The Montage & Tim Ward Epitomizes Luxury Even After All These Years

Jun 24th, 2020

I've been going to The Montage for 12 Years now and Tim Ward and his staff continue to IMPRESS ME. My wife & I recently took my daughter and 5 of her friends for my daughters 13th birthday!!! Johnny at the valet, Austin at the front desk, Michael and Cody poolside ALL were especially accommodating, gracious, helpful and attentive to our every need. The newly renovated rooms are gorgeous and as always the grounds, the pool and beach were spectacular! You can't find a more beautiful oceanfront resort in fact my wife said to me "why do we ever go to Hawaii when we have The Montage?" Amidst all these quarantines, lock downs and concerns The Montage had hand sanitizers at every elevator, the entire staff were wearing masks and our entire party felt safe and that the hotel had cleaning, sanitizing and our health as their #1 priority. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Incredible customer service

Jun 1st, 2020

The resort is beautiful but it's the staff that makes staying at the Montage a memorable experience. They really go out of their way to accommodate any request and they seem to genuinely enjoy their job. It's a great staycation for those of us that live in LA. I will definitely be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never again

May 29th, 2020

5 star price. 0 star food and service. No fitted sheet on 2/3 of our beds. Room service takes 60-90 minutes every time and they get the order wrong EVERY time. And they charge you when you call and have the right stuff brought up after delivering the wrong stuff. Stay at Surf and Sand and skip this over priced cluster. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Sadly severely lacking

May 24th, 2020

I write this review from the pool deck at the montage. I really wanted to like this hotel. It’s a beautiful location and the employees are wonderful. However, it is so completely understaffed that it doesn’t even warrant half of its $1000 a night cost. The pool restrooms are dirty and haven’t been cleaned all day. The spa deck is gross and dirty from the night before. I know because we came at 8 AM and the same old discarded towels, cigarette butts and champagne corks are still there at 2 PM. Four of my five food orders have been incorrect - some just a little like lacking creamer for the pot of coffee but others missing entries all together. Maybe not such a big deal if you hadn’t waited for almost 2 hours for every meal. Then order a bottle of champagne and they are out of ice buckets. It’s nutz that you think your property justifies the price you charge. I consider myself very well traveled and I have never felt so disappointed and ripped off in my life. Unfortunately, we won’t return and I will not recommend this hotel to friends. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Montage Paradise

May 19th, 2020

Fantastic Hotel! Beautiful rooms and the staff at the Montage was friendly, kind and treated us like royalty. They new are names and greeted us wherever we were on the hotel premises. The food was great also! One of the best hotels we have ever stayed at! We will be back! TRIPADVISOR.COM USER 

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