Moon Palace Golf & Spa Resort

Carretera Cancun-Chetumal Km. 36.5 | Cancun, Maya Riviera & The Yucatan 77500  [SEE MAP]Cancun, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Moon Palace Golf & Spa Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Moon palace vacation

Aug 18th, 2019

We are having a great time at the moon palace. The front desk was good and the person who helped us Valeria was awesome and the best. She helped us with everything we needed and very polite. I have seen front desk specialist do small things but Valeria went fully out of her way to do all the right thing for our family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Agra Restaurant - Moon Palace Sunrise

Aug 18th, 2019

Super delicious food and amazing service from Felipe Mejia and Felipe Lopes, they are the embodiment of what customer service should be! They took awesome care of us and we all had a great experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staff Review

Aug 18th, 2019

The staff working were extremely polite and friendly, especially Zully who worked in the wired lounge. My friends and I got to know her very well and she was one of the highlights of our holiday, she even gave us a little flower each as we left. Overall the staff were very welcoming and friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst week of my life spent in hospital after this hotel.

Aug 18th, 2019

Firstly, can I just say the location and hotel itself was absolutely beautiful. We couldn’t fault it in anyway in regards to this. The food, shocking! In every single restaurant it was appalling. I ended up being taken sick on the flight home to England, collapsed in the airport and was taking to Birmingham City Hospital where I was kept in my own room under strict anti contamination rules. I was struck down with a very serious case of “shigella” virus. I can’t explain how painful this was, I literally thought I was dying by day 3 of being in hospital. This is passed on by contaminated food. I would never ever recommend this hotel to anyone. The hygiene standards are poor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family holiday

Aug 18th, 2019

We recently stayed at the moon palace, we were in the sunrise. I had read the reviews and being more of a pool person I wasn’t bothered about the reviews about the beach but you honestly can’t go in the sea due to the sea weed and they are constantly trying to remove it! The hotel and facilities are brilliant and we were all very happy with the restaurants you can also go to the other hotel I would highly recommend the Brazilian. The staff go above and beyond the pool staff are constantly coming around serving drinks. My kids highlight was the dancing chef with his ice cream cart the kids loved him. There isn’t that much to use the hotel credits for but we used them and then paid the fee to swim with the dolphins and it was worth every penny and you get to go on the beach. We also did the xtreme zip line circuit tour which is not for the faint hearted our tour guide Victor was amazing as I am petrified of heights and I even did it and that was thanks to Victor. In all a great place for a family holiday. There was a couple of restaurants we could not use because the men need to wear long trousers, I was told by another guest that they had trousers in the restaurant the men could borrow but we wasn’t keen on that idea. It’s a great family hotel and I would highly recommend. TRIPADVISOR.COM USER 

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