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at the Moon Palace Jamaica
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Not What We Expected
Sep 22nd, 2020
We went to Moon Palace as we heard alot of good reviews from past guest about the high level of luxury which was actually the reason that pushed us to book add in the amazing activities and once in a lifetime deal due to COVID how could we say no? Upon arriving we were given the bad news that the activities we heard so much about were not being offered at this time *Hooverboard and swimming with the Dolphins* (which was not explained by the website or the reservation agent) none the less we still tried to enjoy our stay but we were met with a few unfriendly staff and little to no vibe from the entertainment crew spending just the weekend (4 days 3 nights) we unfortunately spent more time complaining than having fun. It was not until the last night of the stay we had the best experience at the Asian restaurant MoMo which was the highlight of this underwhelming boring weekend they along made it feel like we were at the Moon Palace we heard so much about as to the excitement of the staff we couldn't even eat the food they prepared huge props to them, hopefully they can rub off on the rest of the resort staff TRIPADVISOR.COM USER
Look no further than Moon Palace Jamaica!
Sep 22nd, 2020
I stayed at Moon Palace last week celebrating my birthday with friends. I picked the hotel based on reading about their COVID protocols and let me say I am sooooo happy I did! I travel to Jamaica often, was even there last year for my bday so I’ve stayed at many hotels and resorts. Moon Palace hands down has them all beat! Not only is the property gorgeous but the staff is like no other. The excellence in service they all provided me and my friends were impeccable. I mentioned it was my bday and I got sang to on two different nights at dinner which was a huge surprise and was presented with a very delicious vanilla cake. Pros: -COVID protocols are on point! Always felt safe -Food at the restaurants were delicious. Momo was my favorite. I ate there 4 nights in a row 😋 -24 hour room service was always quick -staff go above and beyond to make sure you are happy - property was always kept clean and gorgeous - Alcohol selections were top shelf - appreciated being able to order a traditional Jamaican breakfast (ackee & saltfish) any day of the week unlike at other properties. Though I did wish more traditional Jamaican dishes were offered for dinner. - Did I mention the stellar service! I have to recognize a few employees. Momo team: Chef Orlando; waitstaff Oneish and Veronica Bartenders: Horace (pool) and Odain (Lobby bar) Guest Services: Melissa Bucunner Reef: Yakeisha, Dalton, & Jahvon Entertainment staff: Patrick Fitness: Johnoy Flowrider: Devar & Shamar Dessert station: Rishon (night staffer) Cons: Well the only con was I had to leave. I almost changed my flight to stay longer the night before check out. Please keep up the good work! I’m already thinking about when I can return but due to it being on the expensive side may have to wait for a promotion or deal. Seeing that the pandemic has me working remotely anyway I wouldn’t mind working from Moon Palace for bit if the price was right. The WiFi was great! TRIPADVISOR.COM USER
Exactly the vacation we needed, OMG!
Sep 21st, 2020
This is the 3rd palace resort we've stayed at and Moon Palace Jamaica did not disappoint. The measures taken in light of Covid-19 helped us feel extremely safe, the food at every restaurant was amazing, and the level of service was impeccable. We only left the property one day for the Blue Mountain bike ride (well worth it) and enjoyed the rest of our time at the spa, laying on the beach, enjoying the evening shows, and just relaxing. I even attended the fitness classes - which I never do on vacation. As always, we are very sad on our last day; we HATE leaving! Palace has taken a lot of effort to ensure their properties are safe, while also enjoyable, so please do your part by wearing your mask, washing your hands, and practicing social distancing measures. Special shout out to Johnoy (fitness center staff), Sushana, Sasha-Gaye, Zonieann, Kimesha, and Keshene (spa staff). Ocho Rios is simply beautiful and less traveled than Montego Bay. It's a little further from the airport, but well worth it. You won't be disappointed! TRIPADVISOR.COM USER
Sep 20th, 2020
In my 34 years of life I’ve never taken an all inclusive vacation. And I must say that I am so happy that this was the first one. Every single staff member was so helpful and just wanted to see my group happy. The food was great the jerk chicken was amazing and the volcano sauce… The ISHHHHH.. the bartenders Damion and Dervel soooooo helpful and happy to make us happy !! Cierra made sure we had everything we wanted and needed. One of the most beautiful destinations hands down .. if you haven’t been to Jamaica there is no other place to stay .. and I must say during the pandemic it was great to hear that Moon palace took care of their people, that alone made me so happy to be here !! Thank you moon palace family for making the stay so fricken amazing !! TRIPADVISOR.COM USER
Far better than other resorts
Sep 15th, 2020
We stayed for 4 nights in August, regardless of the covid restrictions the resort made sure we were all taken care of when it came on to having multiple options for food, great entertainment (noir night club) the fast delivery of room service. I loved that a mini bar was included, very convenient and thoughtful. The level of service displayed at the restaurants and bars are top notch, one staff that i loved was George at front desk, so warming and attentive, please ask for this guy when you’re checking in. The spa was also a nice addition to our stay, very relaxing and well worth it, prices are not cheap but the treatments are phenomenal. The rooms were cleaned very well, we always had doubts about hotels and there cleaning process, but moon Palace really out did our expectations. TRIPADVISOR.COM USER
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